24 Hour Fitness

Would give no stars if I could. The way the manager spoke to me was so rude, and highly disrespectful.
I am still highly upset about what happened to me last week Wednesday. Here is what happened I brought a co-​worker in with me on Tuesday, after calling and asking if they do guest passes, they said yes, so I brought her in and she got signed up for a 3 day guest pass So yesterday we were going again, and her bf wanted to go to see if he too would like it and maybe get a membership, he signed up online for a pass. So we get there and they start signing him up, then call over someone to give us a tour. I told them that’s okay I know my way around the gym and can show them. Then the lady asked my friends bf if he lives around here and he was like well yea I live in San Diego but near SDSU and she was like well the guest pass is for local residents only. So I told her he lives in San Diego, that is local, isn’t it? He was able to get the pass online plus you let my co-​worker get a pass yesterday. So she takes us into the office area and was like who helped you yesterday? Who gave her the pass? And I said I don’t remember we were here around 11am. But you guys should all be on the same page because we were told one thing just yesterday and now you are saying something else. Then she was like okay I will give the pass just for today instead of you paying $ 15, I’ll do it as customer service. So we were like okay thanks.
So then my friend and I just get on the bikes and some guy comes and is like hi I am the manager here, and I was like okay cool thinking he was about to apologize but NO, he says I heard you speaking with my associate and you were so rude. I was like what!!! How was I rude? He said you told her we should all be on the same page, don’t tell us how to do our job, I don’t go into your work and tell you how to do your job. You don’t have to be here you can leave. So I said you are right, bye.
I am in such disbelief that as a paying customer I was treated in such a disrespectful manner. I feel so humiliated by being approached in such a disrespectful way in front of the entire gym. It was so aggressive of him, and honestly very rude! All I said to the woman was that they should be on the same page because they told me one set of information one day, and then the very next day she was telling me something different. As a paying customer, who is already a member, to be told I don’t need to be there was quite shocking. He is right, I don’t need to pay you guys money to be treated so rudely! They had two people who were so interested in becoming members, and now after that experience they won’t be joining. I am cancelling my membership as well, obviously.
This is not how a customer, or anyone for that matter should be treated. If there was an issue he should have spoke to me in an appropriate way. Calling me rude and telling me I don’t need to be there is not the way.
Update: After over a month of waiting for the district manager to call me and resolve the issue, and after multiple phone calls with 24hr fit customer service informing me the issue has been emailed to the district manager, I never received a phone call. It’s very disappointing that this establishment and company as a whole would tolerate such blatant disrespect to its patrons.

Small facility. In a little strip mall. Parking is a little scarce. Some of the spaces in front are so skinny… Go to the left to park. The spaces are wider there. It is an older facility that needs to update… Lockers etc. I only take yoga here — it seems like the classes are geared to the older crowd.

I absolutely love this gym everyone who works here is friendly and extremely helpful from the front desk to the people who work in the kids club. Amanda is a god send my kids adore her and I do too! This place has everything I look for in a gym and more from a variety of work out equipment awesome women to watch your kids while you work out to the people who are constantly staying on top of cleaning the machine I can’t say enough good things about this place. I love it!

Came to this location for the first time today and it was not a great first impression. It’s dimly lit and poorly ventilated — not to mention that the machines are so close to each other, I felt somewhat claustrophobic. Since it’s poorly ventilated, there was the stale, musky smell of sweat in the air — I wanted to hold my breath the entire time. I observed that many of the gym members working out did not wipe down their machine before OR after they were done. Gross.
A grip of the machines had old out of service signs taped to them — whether or not the management team has any intentions of actually fixing these is beyond me. My treadmill stopped out of nowhere towards the end of my cool down, and the heart rate monitor on it seemed to be broken, so I couldn’t even check my heart rate during my workout. You’d think since people pay so much for a gym membership every month, the facilities would be top notch and clean, but that’s unfortunately not the case for this location.
This place is in a small strip mall with a parking lot that’s almost always crowded, which is another negative. Despite the convenience of proximity, I’ll probably only come here as a last resort if I REALLY have to. It’s very disappointing.

I was very upset to not be able to workout at this location and have to drive ten miles further from my home today due to it being so poorly ventilated.
I came in and noticed how busy it was. I figured it would be. Let me tell you though every single treadmill and every single stair master was occupied. I thought maybe I’ll just wait my turn and deal with it but it was so uncomfortably hot and sticky inside like there is absolutely no ventilation going on in there.
Not only is it uncomfortable to work out in an environment like that but this is where it can start to become hazardous. This place was so hot and humid when I came in its literally a great breeding ground for germs.
I’m tired of paying so much money to see no improvements being made here whatsoever. They absolutely must do something about the a/​c and ventilation for our own health and safety! As a member I use this facility to improve my health and attain my goals. However, if going to this gym gets me sick, then they are doing a great disservice to me.

No matter what day it is they always seem to find the rudest staff… What happened to customer service? The big guy with the beard needs to be retrained!

My wife and I live in between two 24 Hour Fitness locations — the one on Third Avenue and the one on Broadway. Every once in a while, we like to mix it up and try other «24» locations and we happened to pick this one. The place is in a busy strip mall so it can be difficult to find parking during peak hours so make sure to take your patience with you!
We checked in and walked around and noticed A TON of people in the weight area. It was a mess and the weights weren’t even close to being organized due to the amount of people using them. While they had a great selection of weights, it was difficult finding a machine that was unoccupied so we did cardio instead. The cardio area has TVs which is a HUGE plus — especially on game day! My wife and I worked out recently and we got to see the Steelers vs the Patriots play. One great feature about the elliptical machines is that they have USB ports so that you can charge your phone if you need to.
If I could change one thing about this gym, it would be the ventilation. The place feels stuffy and warm. The least they could do is to get a decent AC unit running to keep the place cool. The body heat that people generate is making the place super warm!
I would return but only when less people are there so I can get a complete work out with weights too.

Trashy but it works, better than nothing.

Well, what can I say about this place… Is convenient for me since is close to my parents home and they can babysit while I workout, but. is ALWAYS pack, little parking and MOST of the times it stinks! Yes, I know is a gym and people sweat blah, blah… but come on people we all grown-ups…deodorant, body spray, you know it would be nice. … some of the people that work there are nice and helpful others well… not much

by far the worst 24 out there. very dirty and old. the fat blonde service manager gives the worst customer service, dont know how shes a manager at a gym? members want to see fit employees when we go workout. besides that really rude. whatever happened to the really pretty brunette girl with a booty??? honestly only reason i went there.
club manager needs new employees…

So unfortunately I have to rate this gym 1 star out of 5.
Pros:
— Plenty equipment
— Lots of parking
— Lots of supplements
Cons:
— Membership Counselor lack of work ethic
— Rusted Machines everywhere
— Membership Counselor didn’t show us gym just wanted to make a sell for his commission.
I had received a 7 day pass through email but they only signed me up for 3 days. Which I was hoping it would be enough to check out the whole facility. On the last day of my pass they said I’m not able to work out there since I’m not a local, that they would have to charge me 15 $ for a day pass. I had also brought my girlfriend and although she is a local they wanted to charge her $ 15 as well because her I.D. didn’t have her new address. They asked for a proof of residence so she showed them a check book with her new address and still they made an excuse of saying it has to be on an I.D. Then they tried pushing to sell us memberships without at least giving us a tour so we know what we are getting into. Like who buys a car without a test drive or a least looking inside the car. That only shows that they don’t care about members only numbers. Worst of all the Membership Counselor made a statement of saying who ever issued me the pass is going to get in trouble as if the guy was incompetent. If anything the Membership Counselor should be getting in trouble for not training his staff properly and also for not standing up for his co-​worker by saying he wouldn’t honor my pass although it just had one day to expire. This show a great lack of leader ship so maybe he shouldn’t be a Membership Counselor. Gym is big with lots of equipment. I like that there is enough parking. Unfortunately we won’t be able to become members now due to the Membership Counselor’s work ethic. Hope everyone has a better experience than us.

This is my spot! The regulars here are dedicated fitness people, and they are the majority.
I started coming here 2 years ago, and yes, on first look-​over it looks pretty outdated especially from Imperial. But the more I frequented, the less it mattered! It has all the machines and weights I use, so I’m happy.
I am here nearly every morning, so the regulars and environment I describe is based on that time of day… Although, I’ve been here other times of day and my opinion stands solid.
You aren’t going to get a lot of make-​up-​wearing women or obnoxiously loud «strong» men. And the creepers are kept at a low. This gym is pretty laid back compared to some of the others I know; it’s not crowded, the clientele is pretty focused and there to work, I consider this gym among the most comfortable that I frequent!
The machines are usually All in service, and if they aren’t, they are not down for long.
The saunas are split into the locker rooms and always functioning.
Sadly the hours are shorter on the weekends and the Kids Club has limited hours of operation, but those things do not take away from my experience at this gym.

By far the most filthiest 24hr gym I’ve been to. Machines are either not working or don’t fiction properly. Elliptical machines tend to sway when you’re using them because they are too old or to worn out. The staff is just there but don’t really do nothing aside from one or two personal trainers.
The gym needs a facelift or possibly new management, You would think that with so much in monthly membership fees they would keep this gym well maintained.
I would rather drive to a further location that to «try» and make their equipment work.

Doing some workout during my pregnancy! Yeii!!!
For January is very empty lol! But we have to start some day!

I had been a member of 24 hour fitness in Santa Cruz for 2 years before moving back to SD. This was the closest location to me so I transferred my membership here. I don’t know if management doesn’t care, but the patrons here have the worst gym etiquette of any gym I’ve every been to. NOBODY re-​racks their weights or puts the dumbbells back in their clearly labeled slots. I’ve never seen so many people at the gym wearing bedazzled affliction t-​shirts with 6 pounds of hair gel as I did at this place.
I switched to a smaller local gym. It costs more but I don’t have to deal with the ridiculousness that is this location.
THAT BEING SAID… They do have all the equipment you need to make some good progress.

This is an old gym, typical wear and tear on and throughout the building. The machines are all working 99% of the time and the weight room surprisingly stays pretty clean. I’ve never seen an overwhelmingly large crowd here, and the staff is friendly. Rolando was really helpful. He helped my friend and I pick a preworkout that was right for us.

This is a very old gym, you would figure with all the money they get from member dues they would be able to afford some upgrades. The young people at the front are always busy talking amongst themselves to notice the members or at least acknowledge them. That’s cool, I don’t need to be acknowledged, I did come to workout. I wish they would make some major upgrades to this gym to make it modern like all the other ones. 24 hr you disappoint me.

Good gym for weight lifting, has all the equipment you need to do every exercise.
Bad thing is equipment is getting pretty old here.

First time here in this location.
It looks smaller from the outside but actually bigger in the inside. This place want crowded at all.
The only downside is the hours. How can this be a 24 hour fitness gym, even they close at 9 pm on Sundays?

Back down in the area for Thanksgiving, I needed a gym to try to counteract the daily episodes of gluttony that are a part of the Holidays. This 24 Hour Fitness location was the easiest to get to.
That is probably the nicest thing I can say about this 24. That, & it got the job done. But that’s about it. Being on vacation, I went in the mornings when it wasn’t crowded. Parking wasn’t too bad. I got in, worked out, & got out.
The not-​so-​nice things about this 24? The staff was apathetic. The locker room/​restroom/​shower area was old, dilapidated & dirty. All the workout areas were hot & stuffy due to total lack of ventilation.
Yeah, it got the job done alright. I think I sweat off 5 lbs of water weight every time I did cardio. It’s good to sweat like a beast sometimes, I guess, so there’s that. Most of the equipment was in working order, so this 24 was good for getting in a workout, but that’s about it.