Avis Car Retnals

Received amazing customer service from Bryan. He was very patient and accommodating with all of his customers.

The plan was to rent a car for 24 hrs for a quick trip to L.A. I called in on Friday to reserve a mini SUV and was told I was all set and that I could pick it up the next day at 9am when they opened and then drop it off on Sunday at 10am, first thing when opened and that I would be charged only one day. My family and I show up the next day and according to the young guy there, none of this is true and said that someone should have told me otherwise. According to this new guy, I have to wait another hour to rent the car and I would get charged $ 33 more dollars for returning the car late even though 10am is the earliest they open on Sunday. He was also going to be a $ 200 hold on my card, which isn’t something anyone told me. The whole experience was pretty bad and the customer service among the worse I’ve seen. Needless to say I ended up not renting anything from these folkd and do not recommend this place to anyone!

Good afternoon,
I’m writing you today because I have just experienced the WORST customer experience of my life at the hands of your employees.
I went in today to the Chula Vista, CA location in the Sears Auto Center because I needed a rental for a tomorrow between 8 – 11 am, or pay for another whole day since I don’t get out of work until 4pm. I asked the gentleman behind the counter if there was any way of avoiding this and his answer was simply NO. So I called the customer service number to speak to someone in regards to helping me with this but the first two agents only kept telling me how the company couldn’t lose the revenue for the car and that there was nothing they could do. Please keep in mind that at this point not one single person I have spoken to has offered me any help so I ask to speak to a manager. Kenneth Hampton from the Tulsa, OK call center came on and was unbelievable rude. I informed him that in the past I had been helped out by the supervisor in a matter similar to what I was dealing with today. He told me that they passed on that courtesy by choice and that he was choosing not to do the same. He also informed me that if I didn’t like what I was being told that I could go to one of your COMPETITORS. This is not how a business should be run. I shouldn’t have to beg you to help me out and then be told there’s the door if you don’t like what we have to offer. Absolutely terrible customer experience when apparently from what your employees were telling me the only thing you are concerned with is the revenue and not customer service or the experience we have when dealing with your employees. I want this corrected because my blood was boiling by the time I left that store from dealing with your «customer service» reps.
Also the man at the counter told me that the owner of the location didn’t allow him to give any special deals or discounts. So why is he the manager if he isn’t allowed to manage a situation? He also refused to accept my bank card which works as both a credit/​debit card, stating that he needed a card that was strictly for credit when I’ve rented before with that same bank card. Overall just an absolutely terrible experience.