Best Buy – Chula Vista

Deborah crane worst manager in store she gave me attitude when I wanted to speak to a manager she really shouldn’t have that position

I came into Best Buy ready to make a purchase for a Samsung Phone or/​and Gear S watch. I wasn’t sure which phone was suitable for what I was looking for so I had to FLAG DOWN a sales associate #1 Red Flag. I started asking the sales associate questions to see which phone was best for what I needed. S6 Edge+ or the latest Note. Well the moment she opened her mouth I was intoxicated by her breath, that I Literally covered my nose with my had discreetly. So, I was trying to get all the information I needed to make a smart by, right… Well, she must have seen other people walk up to the Samsung area and SHE asked me…“ARE YOU GOING TO BUY ANYTHING???”… I said… Go ahead and help them!!! and I left! I was ready to make a $ 1000 purchase. Phone costing around $ 700 and watch $ 350… I was shocked on how horrible she was. By the way She’s the one that wears extremely thick glass and thin with dark mid-​length hair.
I end up purchasing from the Otay Ranch location, the customer service there was FANTASTIC!!! I was even sold on an HP Laptop!

The customer service at this location is the worst I’ve ever received! forget about calling to talk to a manager, because they don’t answer the phone! I’ll go out of my way to shop at Fry’s!

I have to give them at least one star in order to write a review, but otherwise I’d give them negative stars. Awful service from the minute you walk in, even though the place is teeming with employees. No system whatsoever to help customers in the order of asking for assistance. I would liken the experience to buying a car, lots of waiting around. And all this to upgrade a cellular phone. I will not be returning.

This place is good, but there’s this creepy associate, Jonathon. He’s in speakers. He tried to hit on me and he has this overbearing psycho stalker vibe. He asked me out and I said no. Just avoid this weirdo if you can (he’s not the good weird). And ladies, if you come with your man, he WILL give your man the creeper stare because he gets jealous easily if an attractive woman is taken.

Horrible selection of product.
Employees are always dazed off or doing something. Something usually unrelated to helping any customers.
I have only had a couple of good experiences here. And one of those two times, was to return two products that didn’t work. What was good about that? Getting my money back. That’s it.
Best Buy has always been like a toy store for me. 99.9% of the time, I have never been able to walk into one and not make a purchase. This store is my exception. I find it easy to walk in, look around. Get bored even. And walk back out, feeling like I just wasted time away.

Ibrain cashier worse costumer service!!! This place just lost my business never coming back here again!!!

Geek squad is the worst people to deal with bought a westing house 9 months ago from bestbuy of course it’s already broken a pain in the butt to deal with geek squad best buy should feel ashamed for selling product that doesn’t even last a year ripping people off horrible. Never again will I buy from them GO TO FRYS ELECTRONIC screw best buy

I went to this Best Buy with the express intent of buying a high-​end Yamaha receiver/​amplifier and a pair of Klipsch floor-​standing speakers.
It was a delightful weekday morning, about 11-​ish, when I walked in, and zeroed in on the hi-​fi/​stereo section. I passed by maybe 4 blue-​shirted employees who were too busy, distracted, or zoned-​out to even say «Hello». No problem, I was intent on doing some serious damage to my AmEx in the stereo department.
I found the Yamaha receiver I wanted, and looked around for a blue shirt to point me at the speakers, so I could buy a pair. No blue shirts. I walked around the area until I found the speaker section. No blue shirts, though.
I’m a former retail store manager, and I decided to see how many employees were ignoring me and my credit card, which by now was heating up my wallet with anticipation. I counted 7 blue-​shirted Best Buy employees within plain sight, none of whom were engaged with customers. Hell, I was the ONLY customer back there! I gave it a few more minutes to see if someone would actually detect my aloha-​shirted 5’11″ 200 lb. body standing there.
Nope. So, I left the store, and not surprisingly, nobody even bothered to address me on the way out.
Went home, called Crutchfield and ordered the Yamaha receiver and the Klipsch speakers, at a lower price than Best Buy with free shipping. I’m listening to them now.
Best Buy provided me with an very instructive waste of time.

Over the last 2 months I’ve been in and out of that store like 5x yes that’s a lot for me. For the fact that I was in search of a camera. So went in for the mirror less Sony a2 yes that’s an awesome camera. But unfortunately when I took it home in matter of 2 days it had an error. Very annoying since I had class thAt day and my camera was acting up. No Bueno! So took it back. They told me some cameras will have an issue from the manufacturer so I can understand but unfortunately they couldn’t refund my money back in cash that day I had to wait for a check in the mail that will take about 15 business days! So okay I waited for the check.
Went back and decided to go for the Canon Mark 3 yes bad ass camera right!!! In love with it…
The only bad thing is that they only had the body not the lens. What the heck!!! So have to wait another 15 days for it to be picked up. Wished they just had in stock. Just would make it much more easier for a customer!
So customer service that’s about a 5 star especially in the camera department!!! OMG super nice guys they come up to you right away and see if you need any help or questions. After the third time I went the guys knew who I was lol!!! So embarrassing but they understood about the check issue. Since they did the return for me.
So the return policy is kinda bad. Customer service is on point 5 star for that. But not having the lens in stock kinda dissapointed!

I don’t usually curse but this place deserves to be f-​bombed and the bird sticked out to. My bro waiterd in line for 3 hours to get an amiibo and was 44 in line. Each person had a ticket with their number to get the toy. We got there to pay and they told us someone made a copy of his and took his amiibo. Management didn’t help and my bro was bummed… Blamed it on us that we made the fake copy when we didn’t even leave. Stupid

All I can say is BOOOOO on Best Buys return policy… I’m sorry little sarcastic know it all girl at the Customer Service register no I didn’t see the tiny little print that said I only had 15 days to return an item & further more NO your cashier didn’t tell me about your return policy when I purchased my item! If you REALLY want customers to know they have 15 days to return an item then TRAIN your cashiers to notify ALL customers of the return policy! Take a daym pen or highlighter & circle the return policy on the receipt! Every other place I purchase electronics from will at least give you STORE CREDIT but not Best Buy! Heck all I was trying to do was a even exchange but they don’t even allow for that either smh disappointing.

Morons and liars.
I’m done and finished with Best Buy. After the experience I just had at Best Buy, they will *never* get another dime from me. I’m paying off my credit card this month, closing the account and shredding it. All because they are liars.
Bought a phone there and upped my contract with Verizon several years ago. Sales person talks me into buying the insurance for my phone with best buy. I also paid the entire insurance amount to get a discount. Bottom line, if something was wrong with my phone or it broke or whatever and as long as I didn’t jump in the ocean with it, I’d have it replaced no problems. If they didn’t have an equal phone available, they’d order it and give me loaner so I’m not stranded. All with no fee. Are you kidding? This is awesome!
Fast forward to this week. Phone dies and it’s not a battery issue either, Samsung S series. I walk into Geek Squad thinking I’ll take care of biz and walk out with a temporary one at the very least. Nope. Informed immediately with a shrug that they don’t take phone issues any more in store at Geek Squad. They changed the policy because they were getting choked with claims. So changed so they could work on PC’s only and other hardware. I ask about the loaner, no go. I have to log online and file a claim. And there are only two options: expedited shipping cost to get a replacement in 4 days. Or I could go standard and the turn around is at least 21 – 35 days. He was actually laughing at the second suggestion.
I try to log on, get booted off their portal and have to call. Associate was nice enough, but tells me they need a credit card to put a hold on it until they get the old phone back. Her exact words– «They hold your credit card hostage essentially.» What the hell does that mean???
Best Buy, you SUCK. You’ve lost a customer for good. I’ve bought TV’s, Laptops, countless blurays, video games, cameras and other hardware there. No longer.
If you buy a phone there or sign up for service, just be aware with whatever warranty you sign up for, can change on a dime and when you need it. Oh, by the way, the 4 days that the associate in the store told me, is actually a FULL WEEK per the rep on the phone.
Adiós Best Buy, you suckity suck suck with sucksasational suckitude to a suckful level of suck that has not been sucking seen before.

Poor customer service, kind of a smaller Best Buy, next to a busy Wal-​Mart.

Came here to buy a new iPhone charger. I accidentally vacuumed mine up this morning. Luckily I won a best buy gift card over the weekend :)
I haven’t been to best buy in a long time… maybe almost 4years since i purchased my apply tv.
Best Buy offers more products now other than electronics. I bought Keurig coffee cups here for only 9 $ qty 18, cheaper than other places (12.95+ qty12−18).
I easily found my chargers, I purchased 2 (1 for home/​1for car) since it was only 20 $ and it’s an apple brand. I bought the generic best buy brand once and it only lasted 2months Boo!
I didn’t see any associates around to offer me assistance (it wasn’t busy) minus star for that.
At least everything I needed was easy to find. Headed to check out. Register guy was friendly. Used my 100 $ gift card and when he scanned the gift card it only said .07 was in the gift card… I was like what? No way? My friend had to double check the gift she won at the same event I won mine. Good thing the guy scanned it twice and accepted the purchase whew that scared me for a minute
I still have a balance left on the gift card and will definitely be back to possibly purchase another charger since Mine always breaks or gets damaged. hopefully I’ll be greeted or offered assistance the 2^nd time around.

I asked two… two associates for help in finding a smart watch seeing if they had it in stock. One told me she would call for someone to go over and help but it wasn’t her area to cover. No one showed up. Then I found another associate and got the same answer. It wasn’t his area to cover so he would call for someone to help me. No one showed up. I stood about 25 minutes in the smart watch sales area total. No one came on both occasions. I managed to look around and saw a lot of sales people standing around not doing anything. If this is how Best Buy operates (the two South Bay Best Buys seem to have this in common) as far as sales and assisting customers it’s pathetic. If both of these stores go under it wouldn’t surprise me.

There was a time when going to THIS Best Buy was fun and exciting. Going there and seeing all the new gadgets and what nots.
Now, I have to know what I want ahead of time, so that I go straight to what I came for and leave as soon as possible.
The service here is horrendous. Just the other day, I went here to buy a gift for my parents. It was a week night. A time when there were hardly any customers. A time where there was no rush.
I get to the store and start my search. I looked everywhere. I notice that there were a lot of employees. There were about 5 of them at the TV section standing around talking, laughing and even taking some gaddamn selfies. Like mother fuckers, you’re on the clock you fucking dicks, at least act like you’re fucking working.
But seriously. NOT ONE of those fuckers even tried to help me. Or at least ask me if I needed help. Not that I needed help at the time, but in my experience, most stores I go to, I’m usually asked if I need help or whatever. I passed those idiots like several times and they just continued doing their merry crap. I just continued on.
After awhile, I realized that I did indeed need some kind of assistance. As I searched for the gift I was looking for, some random guy asked me if I needed help… I thought to myself, finally someone willing to fucking help me out. What made me realize that this shit hole of a store was a total complete waste my time is the fact that the ONE person that actually helped me was NOT an employee of this fucked establishment, but rather some guy trying to friggin sell Solar Power. Like what the fuck best buy? Of course after awhile I decided to give up looking only to find out what they no longer carried what I was looking for… I left empty handed, but in all seriousness, I wanted to buy something small so that I can take their stupid online survey and just go off on them on how stupid and idiotic their employees were.
Oh, then there was the incident when me and my dad bought my mom a laptop as a gift. So me and my dad bought a laptop, duh already mentioned that… it was a gift for my mom, again reptitive. So we bought it days before mothers day. Of course didnt think to open it because we wanted my mom to open it, cause duh it’s her gift. When she had finally opened it, we noticed a small Crack on the screen top corner.
We went back to this shit hole and returned it. They gave us such a hassle about it. Trying to act like we were the ones that cracked the screen. They didn’t believe that it came out of the gaddamn box that way. Why would we fucking lie about something stupid as that? to make matters worse, they tried to make us look and feel dumb.
I hate going to this best buy, I would rather take a 20 minute drive to a much further best buy than go to this shit hole.
Fuck you best buy on broadway. Oh by the way that 1 damn star should be a zero stars but I had to give one star for the solar power guy.

I been here many times and the customer service is mostly awesome. It’s a good size and you can find help around every corner. They are not always knowledgeable but yes they get the answer to your question. I feel bad when they need to ask someone cuz they get looked at Ike they are stupid. But at the geek squad I can’t believe they don’t work on items purchased here after the warranty is up. Anyway off to the camera section!

I know Best Buy is usually a hit or miss with miss being more frequent than not, however each time I come to this one, I get what I want without any hassles. It’s big enough that I’m not feeling claustrophobic, yet have enough workers that offered my assistance when I do need help. It’s probably my inner geek that draws me towards the brand but I always have fun at Best Buy.

I went in to return defective merchandise and the customer service attendant stated that unless I had previously purchased their «protection plan» I would have to go to the company directly. I thought to myself «really what kind of company doesn’t stand by their products.» I told the associate that I wasn’t initially offered the protection plan but he didn’t believe me. So anyone reading this if you don’t purchase the additional plan and your item falters because of lack of workmanship you’re pretty much screwed.