Best Western Plus Otay Valley Hotel

Stayed here recently because the location was convenient; it’s right off the 805 fwy. I enjoy neat and tidy convenient hotels. HOWEVER, horrible, horrible service from the staff. The OWNER of this hotel should reconsider the way they are managing this hotel. How about remodeling, treating this infestation, and attending customers needs??? First, no towels in my room and bugs in my room! Absolutely disgusting. Asked to speak with the manager and received VERY POOR SERVICE from the manager. It’s really unbelievable. AT THE VERY LEAST housekeeping were courteous attending my requests. How is this place still running with bed bugs? Do not recommend staying here AT ALL. This Best Western needs a new manager asap. I rate NO stars. But you must give a star rating on Unilocal.One star for housekeeping I guess.

I am very unhappy, if I could give a review of very poor I would. First of all once I was checked in, I had to go ask for towels and when I asked for the towels housekeeping acted as if they did not want to give me towels. Then later on that night I had to go to the front desk and show them a «video» of my bed because the sheets did not fit the bed. The bed is very uncomfortable. my other issue is room 118 leaves their latch in between their door all night and at 7 o’clock this morning I had to call the front desk, to ask that room if they could remove the latch from in between the door because every time they let the door close, it made a loud noise and this has been going on since 6 o’clock this morning. I have stayed in this hotel before and gave it a great review because I really enjoyed my stay this go round I am so unhappy to where I have 3 more days here and I want to go to another hotel.

Place is a joke! They say breakfast is included. Which it is but the room seats maybe 20 people for the entire place. So don’t plan on having a family breakfast at a table unless you wake up and get in line before they open. We got over charged and a manager won’t be in until 3:00. It’s 8:30 am now.
Room was ok. Furniture was decent except for the dirty ass old chair with dirt all over it. Front desk lady had no power. People were in line to complain. Don’t waste your time.

Stayed here on a Saturday night since it was close to an event that we needed to be at very early the next morning. It was relatively easy to find as it was located directly across from the freeway exit so you can either drive straight into the lot or bust a U to come back around.
This Best Western is surprisingly very busy as I saw lots of tourists and travelers while I was checking in who wanted to check in as well. Surprisingly, I even heard that the majority of their rooms were fully booked and some were denied when they either called in or actually tried to check in without making reservations.
Typical Best Western layout. This one had one side of the downstairs/​upstairs hotel rooms which were non-​smoking, and then the opposite side which was for smoking guests. When you walk in, the typical 2 beds, 1 dresser, 1 TV and a small bathroom layout. The nice thing about the restroom is that the sink and toilet/​shower are separate so it’s easy for guests to not be fighting for the restrooms.
The only complaint I have for this location is that the check-​in/​check-​out area is SOOOO slow. They only had one rep up front and she was literally doing everything from checking people in to checking people out. When I checked it, it literally took like 20 minutes to wait for her to get to my turn because she was checking someone in & filling out all the accompanying paperwork and my total time with her was literally only 5 minutes since I had made advance reservations. When I was checking out, I swear I was waiting behind a group a people waiting to check in, with a line forming behind me. All I wanted to do was hand in my hotel key cards and tell them I’m checking out (which should take about 3 – 5 minutes max) and I was there for almost ½ hour just waiting to get to the front. Literally, when a 2^nd rep came out, I just told her, I just wanted to check out, handed her my key card and told her the room number and bounced.
Overall, hotel is pretty clean, but definitely need to step it up on the service game!

I chose this location knowing I wasn’t signing up for a luxury hotel, and being totally okay with that. But what I got was far worse than expected. The problems were seemingly countless. (1) Noisy. The hotel is right next to the freeway, and it is loud! But I was prepared for that. What I wasn’t expecting was an incessant ticking noise coming from inside the wall. (2) Broken heater/​AC. I went to turn on the heat, and the heat button was broken, it was freezing and the only button that worked only made it colder. Also, the heater/​AC gave off a slightly burnt smell. (²⁄₃) In a cold room, it was too cold to sleep with no covers on, but the bed only had a heavy comforter and a sheet. So no matter what, I was too hot or too cold. (4) Uncomfortable bed and pillows. You could feel the bed springs and the pillows were tiny, lumpy, and just horrible. (5) Keys stopped working. Twice. I was there less than 24 hours… On the plus side, there was breakfast. That’s it. And breakfast was not great. And of course, another plus… the easy cancellation policy. I managed to get out of my week-​long stay and only paid for that first night. Thank God for that.

Stayed here for a night. I was impressed with the customer service. Cheryll at the front desk made me feel really welcome after on the road for many hours. I thought the room décor was nicely put together. The bathroom was kinda small with dimmed light but it was clean nonetheless. I love the fluffy pillows and the bed was comfortable enough to serve it’s purpose. I recommend it and don’t mind coming back. Abe.

This hotel… is really a motel… dirty…dingy and infested with musty mildew smell and infested with bed bugs… see attach photos… We won’t be staying here… And its booking for 10 rooms for a company event near by… Don’t stay here unless u want to sleep with the Bugs.

My family and I have stayed at this Best Western on multiple occasions due to its very convenient location. It was not bad at first. The room keys stopped working on multiple occasions so we had to walk to the lobby and get that fixed every time. I also had to wait about 45 minutes one of those times because the receptionist sent someone back to the room to make sure I hadn’t broken anything… -.- We had a reservation for another day AND the hotel still had my deposit. so that’s completely illogical to me and was a very inconvenient morning.
But the aspect that will prevent my family & I from going back to this Best Western is the fact that we were automatically charged a smoking fee last time we were guests. This is despite the fact that WE HAD SMOKING ROOMS every single time we stayed there…
It’s a shame for them, since we always maintained the rooms clean and were great guests.
Soon after, we attempted to speak to the MANAGER but after finally meeting him in person, he only brushed us off and told a receptionist to give us the corporate phone number. Victor, the manager did not even show any interest in helping us or even quite acknowledged us which I found extremely disrespectful.

I stayed here five nights and generally, it was a nice experience. Staff was courteous and my room was cleaned very well while I was gone all day. I didn’t spend much time here during the day, and the bed was comfortable. The biggest complaint is the bed bugs. Thanksgiving came early for those bugs because I had been bitten on my thighs, wrist, finger, and back. They really made a feast out of me. It appears as if this hotel has a real problem with the bugs, so I won’t be staying here again. Room 226 was my room during my stay.

Stayed here for Sat 10-​24-​2015 because it was near the sleep train amphitheater. Called for hotel towels: 45 mins to receive, had to call twice. Woke up in the morning… My car license plate was missing??? Apparently I know they are not responsible for it but you can imagine that it is not a very safe place to stay at… The place is located next to the gas station so if you need some late night snacks you can walk over, but that could probably be he reasons why because you get people loitering around. I would not come back sorry …
Three stars because checking in was easy and I enjoyed the breakfast they offered in morning for guest.

The room and hotel itself afe nice looking. The staff was very friendly while checking in.
However, our room smelled horrible of cigarettes and the smell seeped into all of my clothing so I had to wash everything including the bag and clean clothes when I got home. We had no towels, at all, in our room. Called the front desk and asked for them, after waiting 20 mins, we opted to go get them ourselves since we needed to get ready.
When I doubled checked my reservations after getting home, I saw that it said I had a smoking room, which I didn’t ask for or want. I went on the site to see where that option is and couldn’t find a place to click or unclick it so I’m quite upset about ending up in a smoking room.

I didn’t find any bed bugs, I saw the reviews about them after I’d stayed there one of two nights and for the most part it was pretty decent and fairly well priced or the area. The main thing I noticed right awake was that their elevator hadn’t been serviced in a couple years. You can see in the picture this expired quite a while ago. That needs to be addressed guys. Other than that no real complaints

I do not have a good sense of why people frequent this Best Western. It’s a good 30 minutes-​plus from a decent beach. There are not a ton of amazing restaurants nearby. No huge attractions from what I could tell.
But it worked out for us.
Located directly off the 805 (couldn’t hear traffic in our room), the hotel is located right next door to a gas station and an apartment complex. A bit weird, but comes in handy when you need to grab some Advil because they don’t have it at the front desk.
The staff was cordial enough. Didn’t feel like I was a prized member of the Best Western family. But, whatevs.
The king ran a bit smaller than expected. I love the Best Western in Encinitas (at Moonlight Beach) and was expecting that this location would be comparable. But it wasn’t. The bathroom was insanely small. But functional so, again, can’t complain too too much. Comfy bed, as they tend to be, and a nice vanity area. I also appreciated having a fridge in the room — and there also was a microwave.
Pool is 5-​feet deep, and there is a jacuzzi with decent heat and heft to the spray. The complementary breakfast was standard — circular-​shaped egg patties, sausage, bagels, bread, yogurt, coffee, juice, steamed rice (?), etc.
Overall, the hotel could use a minor upgrade. Other than that, not bad.

I enjoyed my stay at Best Western! There was Plenty of parking and the rooms were very clean. All the staff said hello whether they were passing us in the lobby, hall or entering our room for housekeeping. The food was ok for being free. My little ones usually only eat cereal anyways so I think it was a good deal. The pool was clean and at a good temperature. The kids had so much fun swimming! I would definitely return.

My sister is there right now she has a special needs son and it is hard to get away and have time for herself AND she picks this place! This is her post to FB:;
«This is the worst hotel EVER!!! I’ve found a beer can with mold under a chair, dirty socks under the bed and underwear under a foot stool… REALLY!!! Word of advice, AVOID Best Western Plus Otay Valley at all cost!»
…gross I want her oout of there, next thing she’s gonna find… bugs!!!

We stayed here for one night. Arriving at about 3:15pm there was only one person checking in the line of 6 people (there were two other ladies behind the counter but they were focused on something else.) — it took 30 minutes just to get to the front desk and then it took the girl 15 minutes to check us in to a reserved pre-​paid room. Once we were checked in we were told it would be a few more minutes as our room was not ready…
When we finally get to in our room we were over-​whelmed with the smell of chemicals, we were forced to open the door and turn on the AC (which we had to talk to the front desk because it wouldn’t work with the controls on the unit, the ended up bringing us a remote and then it worked great) to even be in the room.
After getting settled, went to take a shower and go figure — no towels, not one! so we request towels, they tell us it will be about 30 minutes; really? 30 minutes?! The room itself was fine, the pillows were lumpy and the bed was form, but not horrible. that being said, I will never return to this location.
P. S. the pool is TINY, the pictures I saw on the website are angled in such a manner that it looks quite accommodating — don’t be fooled; it’s not.

I want to start off stating that don’t fully I do not believe in a negative review before I visit a location. I will state that it’s all on your expectations and you should give a place a chance to prove themselves
We stayed at the Best Western in OTAY for approx. 10 days. The location was just off the 805 freeway — a little strange that the entrance is through a Circle K market. The location is somewhat in the middle of no-​where — need a car to get to anything.
The room was a good size we have a room on both side of the hotel during our stay, including the side of the hwy 805 which was the best room for us. The king size bed was a little on the firm side which is the way I like my bed.
Pro:
Staff is friendly and will help as much as possible
The maid service go out of way to make sure you have what you need
Breakfast was good
Con:
Would be nice to at least have a waffle/​pancake maker
**** The Victor was gentleman and made sure everything was to Best Western Plus standards and accommodated us when needed. Overall, a pretty good place to stay while in town.

It’s new years eve and there wasn’t too many people here. Pretty quiet, except for the heater but kept us warm. Nice lobby and clean room. Front desk was somewhat slow, the woman didn’t know how to process a gift card. They could have better customer service. It’s next to the freeway so there’s that noise but we couldn’t hear anything over the heater.
Make sure you get a receipt because they charged us too much and we had to keep calling to get a refund.

We stayed at the Best Western in Otay for five days. The location just off the 805 freeway was nice — a little strange that the entrance is through a Circle K market. The location is somewhat in the middle of no where — need a car to get to anything on interest.
The room was a good size, but dated. The king size bed was a little on the firm side, and the pillows were very strange. Not sure what they were made off, but very small and lumpy. I would recommend bringing your own since the hotel was unable to offer an alternative.
The breakfast that is provided was OK. It became very repetitive– limited options for fresh fruit. Would be nice to at least have a waffle maker.
The noise from the neighboring rooms is a major problem. Even if they are talking in normal voices, you can make out there whole conversation. Just hope that your neighbors are not late night owls.
Overall, a pretty second rate hotel even for a Best Western. A one time visit for us.

Well all was good until I went to leave. Someone had hit my car and put a big dent in the side of my car in the parking lot in front of my room! I went into the office and filed a claim form they provided. The reception person told me the manager would call me on Monday. I received no call! The damage is well over $ 500!
This place does not protect their patrons!
I would not recommend this place and will not stay there again!