Coldwell Banker West

Do not use this firm. They will say anything to get a listing. They lied to my face about many things and openly used my listing to try to sell to their investor clients, who only pay low ball prices, but are a source of repeat biz for them. They did not do any marketing effort to attract end user buyers who pay market rate.
I used two agents at this firm. The first was proud of the fact that all the people who came to an open house found it via signs put up that day. We did not get any offers, but she called it a success since there were a lot of people, mostly nosy neighbors, looking through the house. She also was proud that she put it on Craig’s List too! I could have done a better job.
I told her I only saw the house listed on one internet site. She said it did not matter because no one looks on the internet for houses! I told her I wanted this corrected, but she refused to do anything. She did nothing but keep lowering the price. I finally told her I would not continue and wanted to know what other marketing effort was being done. There had not been any. She then said she would hold a broker’s open house and scheduled it. A couple of days prior she wanted me to increase her commission, a rate she had set. She then cancelled the event. Management in the office was fine with his behavior. I wanted out of the listing. Her manager refused. I was given the option of another agent in the office, fine.
With the manager I also had to fight to get the property listed on real estate internet sites. After several calls, I was told I did not want to hear the truth as he was sure it on all the sites. I demanded he look at them. He refused saying he only needed to look at the MLS. I told him I was looking at Zillow as we spoke, but the pictures, and info were not there. I told him I was prepared to take legal action. He must have then looked because soon after we hung up the sites were updated. Never a word said to me about it, certainly not an apology or admission that he was wrong.
This same manager said he was sending me 3 agents to interview. He sent one who did not have one positive thing to say about the property. He had been told by the manager the listing was his. I called the manager who was shocked that I did not take the one and wanted to speak with 2 more agents as he had said I could. He sent one other, not two. I took the second agent who told me her strategy was to hold many open houses and list it everywhere. She mentioned many growing and multi generation families would love, and are looking for, older, larger homes like mine. SHE NEVER EVEN HELD ONE OPEN HOUSE. She had one broker open, but I found out later it had been marketed to investors and agents who focused on investor properties. She had completely lied to me.
She was mad when I chose not to counter a low ball offer. SHE set the price and made about a $ 75K+ price range on the listing. I was hesitant about the range being so large, but agreed to try when she told me it was a strategy and I would not have to sell at the lower end. The only offers she got were way under the low end. At that time I had to be on call for about 10 days at work so I could not schedule anything. Because I refused the low ball offers from her investor clients, she suddenly decided she had to meet with me face to face before she would do any more work, saying it was a requirement she had with all clients. I told her 1) I could not meet at that time and to just tell me what she wanted via phone or e mail, 2) She should have declared this «requirement» before she took the listing. I finally had to get an attorney involved, at my expense, to make her try to sell the house.
Both agents, upon my questioning and complaining about their lack of sale efforts reported to my lenders’ legal counsel that I was uncooperative, refused to let them hold open houses, and was a problem, complete lies. Basically they tried to tattle on me but I was able to easily defend myself against every accusation. At best it lacked any mature, professional or ethical behavior. Even the attorneys involved were amazed that any licensed professional would practice such lack of fiduciary responsibility toward their client.
The agent dropped me as a client a couple of weeks before a deadline with the lenders, that they knew about. It seemed to be an ill disguised attempt to force me to take a low ball offer from some investors. Months before they refused to let me out of the listing, but later since they could not bully me into doing as they wanted, they tried to set me up to lose my house. I managed to salvage the situation with my lenders.
Bottom line, do not use this office. They are immature, unprofessional and vindictive. To make it worse, their management encourages such behavior.

Yet again Sam has saved us! He walked us step by step through a very stressful and so rewarding selling and buying process here in Eastlake. Sam has taken such great personal care of us and we couldn’t be more grateful for him. Thank you Sam!