Copa Airlines

Absolute WORST airline! I tried to book a flight to central america and their website is easily prone to user error. I had made an error and as soon as I made it (30 seconds at most), I contacted them by phone to explain my error. They would not help me change my reservation without paying a fee. They purposely kept me on hold and kept transferring me so by the time I spoke to someone, they could say that this transaction was over an hour ago. Duh, that’s how long it’s taken me to reach you, idiot! Pay the extra cost and fly on any other airline but them. They represent the worst that airlines have to offer.

Worst airline on the planet. Southamericas continental sucks. Flown twice to panama both times they lost my luggage. No apology no anything. No one speaks English. And the ones that do pretend they don’t. They are rude, lazy, don’t understand how a business works. I would walk next time. Impossible to change a ticket. Ever get anyone on the line. They lie about seat availability and full flights. It’s not worth the direct flight. Fly to Texas or Florida and connect with anyone else.

We flew Copa on a recent trip to Panama. We picked this airline initially due to the availability of a direct flight and reasonable cost. But having flown with Copa, I would fly with them again the future. Everyone, from the check in counter staff to the flight attendants, were really nice, polite, and helpful! The flight attendants came by frequently with drinks and snacks and they didn’t get annoyed with my frequent requests for rum & coke. It’s unfortunate how many other airlines I can’t say this about. The airline food wasn’t good, but I don’t think I can say that about any airline. But at least the alcohol was complimentary and they even had some decent wine selections.
They do fly to various places within the U.S., Canada, Mexico, Central & South America. They also were promoting a complimentary up to two day stay in Panama City when you fly with them. I do recommend them for flights to Latin America.