Dr Apple San Diego

Tiffany and Roger welcomed me in and lessens to the specific problem I had with my broken I-​Phone 6. I wanted to transfer my pictures from that damaged phone by borrowing/“renting-in” a screen from the shop and then transfer my information in to my computer while I used it in there. They were very helpful. They immediately tested one of their screens but unfortunately my phone was disabled; there is no way of getting my information out of the phone at all in any way when it is disabled. They were very throughly in explaining this to me. Now, at least, I know exactly where to go to in case of another unfortunate phone or computer event. Dr. Apple is here for you! (Friendly & Helpful)

Have been to this place to replace four iPhone screen and 1 iPhone battery. Their apt system is fast and great. However, this last time that I had my daughters screen replaced the screen popped out within a week and they said it was not a manufacturer warranty therefor I would need to pay over $ 100 again to get the screen replaced. If you looked at the screen it bowed at the top and could have not been caused by anything other than a defective screen. Because they do not offer good warranty or stand by their warrant I will not be returning.

I took my son’s phone to be repaired for a cracked screen on Wednesday. The phone was done in about 40 mins. Looked great. Same day bought a top of the line screen protector and case. Today is Monday and my son may has dropped it again. The screen has a tiny crack up in the corner. The screen protector cracked more than the phone. The phone no longer swipes. It doesn’t do anything. It stays on and you can’t use the phone. I remember the receipt saying there was a 90 day warranty. So I called Dr Apple and asked about it and they said it doesn’t cover any accidentals which I was confused about. So they explained it to me saying it only covers if it doesn’t swipe or stop working. I told them «that’s what’s wrong with it, it doesn’t swipe» They told me but you dropped it. So I guess my mistake was saying it fell. They offered to replace it with a discount at $ 80 (I paid $ 83 on Wednesday) so not much of a discount.
They fixed it fast and it looked great but I think they need to a better warranty.

This has been the worst experience I’ve ever had taking care of a screen repair. My daughter paid to have her screen repaired (with her own savings), the screen was improperly repaired and the screen was extremely loose and coming unglued about 2 weeks after the repair, she put it in her pocket and when she went to use it again there was s small crack on the inside of the screen, I was sure there would be no problem getting it fixed because it was obvious that the phone never dropped and the placement of the crack would show it was because of the screen being improperly repaired. The gentleman (Roger) on the phone was extremely rude and didn’t even care to look at the phone to make sure it was a defect but instead insisted they weren’t liable and offered to repair it again at almost full cost! What a scam, repair it incorrectly than have your customer charged again to repair their mistake?! Horrible experience and one sad and disappointed little girl. I wouldn’t recommend anybody try to save a few bucks and come here because you will end up paying much more if they repair it incorrectly. Not only will you have to pay but you will also get the worst customer service after they take your money! Be warned, terrible experience.
*Ialso tried to make the owners aware of this but Roger would not allow me to express my concerns to them or another manager. The worst customer service I’ve ever experienced.

These guys unlocked my iPhone5s over the phone! (switched carriers from At&t to T-​Mobile) I didn’t know you could do that over the phone. They had it done in an hour from the comfort of my kitchen table and haven’t had any issues since. Price was slightly higher than other places but the service and convenience made it well worth the extra money. Two thumbs up. :)

I highly recommend this place for your Apple support needs. The staff are bright, friendly, and extremely skilled at what they do. Their no-​nonsense approach really makes for a smooth and pleasant experience. Tiffany was great! She kept me well-​informed of my options and provided an in-​depth analysis of what was going on with my iPhone 5s. She was able to successfully replace my broken screen and straighten out the bent body. The service was quick and well worth the money. I will definitely rely on these guys if I ever need any Apple maintenance in the future!

Customer service is awesome… I’ve had them repair my phone twice and both of my kids iPads… would definitely recommend these guys

I’m one to get on Unilocal only to post a negative comment (gulp, guilty). New year, new me, lol, so I thought I’d mix it up. My iPad has had a broken screen for almost a year (thanks to my son) and it drives me crazy every time I look at it but I just kept putting it off because I didn’t trust just taking it anywhere. I finally decided to Unilocal a place ( Unilocal is totally a verb, right?) and Dr. Apple in Chula came up and immediately I skipped to reading the negative comments (old habits and all). I was petrified but I’m nothing if not a daredevil so I thought, what the hell. Went to their website, filled out their e-​quote form and in less than 24 hours I received an email with confirmation, hours, prices, etc. and from the owner, no less. I still put it off, took me a couple days (more like a week) to work up the courage to go there (it was the rain, really). I called ahead to make sure they were open and get an estimated repair time and I took a leap. The shop was cute and quaint and the young lady who was at the front was polite and professional. We chatted and laughed and I thought, «I like her and this place, I hope they can fix my iPad». In two minutes I was entered in the computer, given a receipt and out of there. I was surprised to get a call the very next day saying it was ready (I didn’t pick it up for like another week though cuz I’m lazy). When I came to pick it up there was a different person at the front, also very polite and professional. All of the workers then became engaged with my ham of a son who had them all laughing and I said to the gentleman at the front, «and to think I almost didn’t come because of the negative reviews on Unilocal.» Turns out the gentleman who returned my iPad and who I completed the transaction with was the owner, Roger (one of two who work there), and he was glad to hear that. Anyways, if you’ve stopped reading this, I don’t blame you, I would have stopped ages ago, bahahahaha. But if your still reading and skeptical because like me you read the negative comments and are unimpressed by the positive ones, know that in one trip I experienced exactly the opposite of all the naysayers out there (no shade, every experience deserves validation)…polite, professional, efficient, and accurate are words I’d use to describe my experience and I would definitely do repeat business with them (although I hope not to have to). My visit was a couple weeks ago (because I’m lazy and it took me forever to get the energy up to write this review, bahahahaha) but it stuck in the back of my mind that I needed to write a review because I had such a quick and painless experience and just wanted to share with everyone, especially if you’re on the fence. I also waited to make sure everything was functioning properly and it is, so yay, but mostly I was lazy. Anyways, my favorite bit of the whole thing was my son’s face and him saying, «it’s like new, thank you!!» Okay, I’m really done now, scouts honor.

Good knowledge base and diagnostics. Very prompt and professional. Makes sure you are comfortable with the repairs before doing them. Executes in a very quick and timely mannner. Follows up after service. And the best part; the Price! –A+!! I am from Mira Mesa but will drive all the way here for the fast and reliable service.

iPhone 6 screen repair in less than 30 minutes. Up front, no hidden fees. Shopped around and glad I settled with this place. Hopefully I won’t need their services again but this is where I’m coming if I break my phone again. Definitely recommending to all my friends and family.

My son dropped his phone and cracked the screen of an iphone 4s.
Checked Unilocal fo some help,
found Dr. Apple.
Made an appointment and got it fixed in less than 2 hrs for a reasonable price… $ 55 got me a new screen.

Fast & reasonable prices! Customer service was great! Was greeted politely and was explained about the damages on my phone. I would recommend this place to any of my friends!

Cheapest price for fixing a broken screen compared to almost every mall around (2 kiosks & 1 store at Bonita mall, 1 kiosk at Otay Ranch mall, and 1 store at Chula Vista mall) at $ 99 so not bad when compared with some places asking up to $ 160 and they were done within an hour of dropping it off. Can’t complain about my new looking screen.

Dr Apple SD is a great place to visit if you’ve got an iphone that needs to be repaired. Let me explain what happened, and how I ended up going here and I’m sure you’ll come to realize that Dr. Apple SD is one of the best shops in San Diego.
It was a very sad day for me and I was a bit frustrated with certain situations going on in my life. I was stressed out and dropped my phone not very high but it was enough to break the screen and back of the phone. I decided it’d be best to go online and find a place to repair it after all this was over.
I found Dr Apple SD and it was pretty close to where I was at, and had some nice reviews so I thought I would visit the place and see what they had to offer. I was so glad that I did because everything went extremely well.
So what all happened?
Well I was greeted by Jesus who was very nice, and knowledgeable. He said he got this kind of issue all the time and they could have it fixed for me in an hour. I can’t remember the exact price but all I know was it was extremely reasonable much better then buying another phone, or trying one of those huge shops.
My input is here you get a more personalized experience when you fix your phone. They take special care to help you because they aren’t a giant corporation so your business is very important to them. Also they don’t have to charge outrageous prices because it seems that they have a low overhead, so they don’t need to make that much of a profit on the repairs.
Great service, I’m very happy I found them. Use them if you have an iphone that needs to be repaired. I think you’ll be glad you did.
BTW — The building is purple so you can’t miss it. Nice choice of colors guys.

Very knowledgable friendly phone doctor! Fixed mine up in no time and much cheaper then other places! Unfortunately I just fixed my phone 3 weeks ago then broke it again. The place before last was $ 40 more! I’m very happy!

I visit here on the weekend. Great service and the repairs were extremely speedy. In less than 20 minutes my phone was fixed with a new screen, and I was out the door. Nice guys too. Thanks Gentlemen!

Great service and the repairs were extremely speedy. I had broken the screen so badly I had no idea it could even have been fixed. Checked prices on new phones and realized I better find someone good to repair my screen.
They did not disappoint. As advertised this guy who also works at the sports arena swap meet on Sundays was awesome. He has a location at a retail store which is easy to get to and find. Fixed it up good as new, couldn’t have been more happy! Thanks man!

I would definitely recommend them. I took my shattered black iPhone 5 to Aaron and he fixed it to look brand new. Very friendly and prompt same day service!

I had a shattered front screen, cracked back screen, and trouble with the speaker and he fixed for an unbeatable price! I considered getting a new phone because it was pretty badly damaged but now I don’t have to. He finished the job pretty quick and my phone is as good as new :)

Aaron and Alba are great very friendly people, I just cracked my screen today on my iPhone 4S and Dr Apple SD fixed with no problem, leaving it looking and feeling better than when I first got it, he also cleaned and replaced my Screen on my old iPhone 3 that I use in my car for my music. Prices were great and very affordable, next time I need my Phones fixed I’m coming to them with out a doubt.

I had an iPhone 4S with charging issues and decided to stop by since I was in the area. I had my phone fixed by a guy named Aaron who is the main technician for Dr Apple SD. This guy looked like he worked at the genius bar at the apple store and definitely knew his stuff. With that being he fixed my phone in about 15 mins! Very satisfied and it didn’t cost an arm and leg for the repair in which had enough change to grab a taco from Super Mercado across the street! Definitely recommended to everyone with an iPhone issue!

Simply the best service available. Highly recommend to everybody with an apple device.

Most other places charge an arm and a leg to repair an IPhone… NOT HERE! Quality products and services at a great price!!!

Came to get the busted speaker on my iPhone fixed. Great prices and great service! I definitely recommend this place to anyone who needs their iPhone, iPad or iPod fixed. Awesome customer service! Will most definitely be back here!