Eastlake Cleaners

I had a suit and buttoned shirt dry cleaned by Eastlake Cleaners. The suit was pressed perfectly but was full of lint. The white buttoned shirt on the other hand was sparkling white and they were able to remove a yellowish stain that was there previously. I give them 2 stars for the quality of their dry cleaning. I am deducting 3 stars because of the unbearable condescending attitude of an employee whose name I forgot. She was rude to me and to the customer before me. (Sorry, the claim area is a bit crowded and you can hear conversations). She is Hispanic, over 40’s, about 5’3 in height, and a little on the heavy side. This lady definitely needs a customer service training. I’m sure other customers are noticing her. Who wants to deal with a cranky lady when you just simply want to pick up your dry cleaned items? Obviously not me. FYI: I just heard the business is closing.

Going to miss this place a lot, great prices, great service and my clothes were always perfect. Tried out a new place at winding walk and they were horrible. It’s going to be difficult to find another place like this.

They are closing and not reopening at another location. I’ve been coming here for more than seven years and now they are closing.

I dropped off my suit for cleaning and pressing. The day I picked it up, I inspected it to make sure they had done a good job. The inspection was done in front of their employee. The jacket was wrinkled so I requested to be credited. The employee agreed they had done a poor job and she would talk to the owner about me getting store credit. I came back today to pick up a few shirts I had left from las week and inquired with the owner about the credit. The man (Asian old man) wanted to credit me $ 1.89 when I had originally paid $ 13 for the service. I disagreed, got upset and told the man I shouldn’t have to pay for poor quality work. He refused to credit me. I was obviously upset and told him it was the last time I would give him my business and to charge me for the shirts I was picking up. The man refused to accept my credit card saying he didn’t like my attitude and if I wanted my clothes back I would need to pay cash. That irritated me even more as you can imagine!!! I had no cash, so I had to go get cash and come back to pick up my shirts. I heard him tell other customers they were closing the business and were referring people to another Eastlake location. Probably closing for good reasons. If you want people to come back; first, provide quality service; second, be fair with customers who keep your business running. Clearly this man does not have any business sense. He lacks basic customer service skills.

I needed a shirt cleaned and pressed; I was attending a funeral. When I went to pick it up, it was sorta cleaned, but had wrinkles pressed into it. I told them I didn’t have time for them to try and correct the problem. I wanted to take the shirt and do it myself since I was on a time constraint. The owner expected me to pay $ 7.xx still. He was a very rude, older Asian man that said he needed to pay for his employees, electricity, etc. I ended up just buying a new shirt and letting him keep mine.

When I first came to this cleaner I asked how much the top would cost, the man told me $ 4.75. When i picked it up they said $ 5.00. Keep in mind this was a very casual top, nothing special or delicate about it. Obviously a .25 difference isn’t a big deal but when they say a price they should keep their word. Over the next couple months I brought in a couple mini dresses and every time I asked how much they would be and they always said $ 8. This week I brought in a very casual and simple mini dress and did not ask for the price since I had brought in the exact same dress (in a different color) the month before. I went to pick it up and the girl said $ 11. I told her that I had in fact brought the same dress in before and it was $ 3 cheaper. I was polite and simply asked if they had raised their prices. She was rude and laughed and said she didn’t know. What type of response is that… And even if they had raised their prices in the last month, i doubt it was by $ 3.
I was venting to my father about the situation and found out he went there as well. He said they are known for that and you just need to make sure to ask the price EVERY time you go in. That may be ok for some people but to me that is just a bad business. I’ll be going else where from now on.

Please be careful– this place is awful, rude, mean. Ruined my clothes. The owner was terrible terrible– told me he was not responsible and told me to go away and to find another place. He did no apologize for ruined my shirt. He started yelling at me to go away. No custumer service, not sure how they can do business like this. If you have expensive clothes DO NOT GO HERE.

There are several cleaners closer to me, but I choose to go out of my way to drop off work uniforms here… I went to a competitor just to compare services. And while the customer service was a bit friendlier, I can’t say that their quality was any better… It cost almost 2x more… And it took 4 days for 3 articles of clothing to be ready… I drop my items off here, and it’s ready two days later, in the morning!
The quality of their work is standard with the other dry cleaners I’ve tried in the area.
Their customer service is missing a bit, they’re pretty straight forward… On a couple occasions, they were on their personal cell phones the entire time ringing me up. But for decent quality and good prices, I don’t mind! LoL.
Located right next to Sprouts.

I came here in early Jan 2015 for some dry cleaning and to have a button restitched. The hours for the business are fine, although they could be open later in the evening. The total bill seemed a bit high for what I requested. The employees were courteous and helpful.

I come here regularly for the dry cleaning so I can’t speak for much of their alteration ability. But the prices are awesome for them being in Eastlake. A dress shirt costs like $ 2 and they get it done in 2 – 3 days. The lady there is always super friendly. Never had any problems. I see one poster saying clothes smell like machine oil but in the 2 years I’ve been coming here I’ve never had that problem.
I’ve had a few patches sewn on some clothing and that came out well so that was good too. But, the prices for patches are expensive compared some other places, but it’s not a deal breaker, I’ve saved a bunch of money by getting my shirts dry cleaned here.
But, watch out for parking because the parking lot can be a mess during peak hours (Noon and 17:30)

My «go to» cleaners for the past few years. They always great me at the counter with a smile and have not lost or damaged any of my clothes yet.
You can find coupons in some of the local mailers. Overall, a great little local business.

Decided to have my wedding gown hemmed here. We were on a budget for our backyard wedding and it’s close to my house. Sooo, I stopped in a few times to see about the vibe of the place on my to Sprouts. I was impressed with the pricing (was quoted it would cost $ 35) on 2 occasions with my then fiancé.
Upon entering, I was greeted by the (I believe the wife of the owner) who asked if I wanted my gown preserved. I said, «No, I would like it hemmed for my wedding.» She said she could help and then began to ask if I was done losing weight. She continued to share this negative story about another bride who kept gaining and losing weight and even insulted her for being too picky. So… that was the start of my appointment. I got changed, shrugged it off because I’m not a picky gal and she put 1 pin on my dress for the length. I was a little nervous because every cleaner I have gone to over my life to hem my pants always uses at least 4 – 6 pins to correctly get the length. Nonetheless, she seemed confident and I know nothing about hemming a wedding gown. I then asked her about a bustle. She said, «You can just safety pin it». Which that is an option, but I was pretty ready to bustle it. She insisted the dress already had one… which it didn’t. I asked her to look, and she insisted I safety pin. Then she went on to insist she was going to cut the train. The train had no detail on it and was only 3 – 4 feet but my dress was already simple. I kind of liked the train but she insisted it would not look right. It ended up working out at my reception but she shortened it so much, I couldn’t pin it without the underlying tule showing. So, my dress was stepped on about 5 – 6 times over an 8 hour period… Which is not bad.
The quality of work was nice– even sewing, slight curling on the front of the dress but no big deal. It is a backyard wedding afterall. The only last issue I had was when I checked out, the asian lady was not in. A hispanic woman rang me up and said it was $ 81. I was very confused because on 2 occasions I just dropped in, I was ensured $ 35 (which is still cheap for dress alterations I know!). The asian owner was there and said because the train was requested to be cut it would cost more… I was like, I didn’t even want it cut but she insisted! Sooooo, makes you wonder if the previous gal that came in and «was difficult» really wasn’t that difficult after all. My now husband had his suit altered here and they wanted to complete cut off a stylish detail on his sleeves and he also had to be very persistent with the staff not to do this. So, be assertive. They do great work it just may take a little more work than normal to get what you want.

—This is a review on their alteration services—
Against my better judgement, I brought my bridesmaid dress here to get it hemmed up and the straps shortened. How hard could it be? Plus it’s only 5 minutes away from home and with a 5 month old who hates car rides, that counts for a lot. Not to mention someone actually gave them a good review for their alteration services.
I walked in, was greeted nicely and then we took maybe 5 minutes to get me «fitted” — this consisted of all of 4 safety pins to mark ALL areas of alteration. Didn’t think twice to ask to make sure it would be hemmed up with the back little slit because I assumed hemming it up meant keeping the same style of hem. I was told it would be ready on Saturday and it would cost $ 41.
Price isn’t too shabby I thought. Until I got the dress back and saw how poorly altered it was. The straps were shortened but not very prettily like how the original sewing was (lots of thread showing where it was hidden originally), and one of them wasn’t even sewn back on fully so there was a loose gap. The hem. My poor dress. They did a straight cut across, got rid of the cute slit. It was sewn back up somewhat decent. However, originally there were outside and inside layers were sewn together at the inside of the hem so it wouldn’t flap around. I got the dress back and they were sewn separately, and the inside layer didn’t even have any back stitching to keep it from coming undone. I’m no professional seamstress but even I know that.
Anyway, I returned the next day to state my disappointment and ask for a refund (wasn’t banking on it) and of course they couldn’t give a refund. She did offer to fix it though but I won’t trust them with any alterations anymore.
I’m a bit peeved too because when I brought up the way the thread was showing on the straps and how it was originally sewn all clean and hidden, she claimed that the way she did it was a stronger hold. So she’s telling me a designer dress doesn’t know how to make a clean hidden strong stitch. Riiight.
I paid $ 41 for something that I could have done better myself if those were the types of alterations I had meant to do.
One star for the timeliness, another star for at least offering to fix it.

Yes, they are friendly, professional, and fair priced, and I am happy to tire you out with the whole uppity five star Unilocal speech – but here’s the deal: this review is based on their ALTERATION ability. They do a fantastic job and are completely fair in pricing and exceptionally reliable for a quick turnaround time.
I highly recommend their services!
p. s. Bring your patience to the parking lot. Especially during peak hours, it can be roulette when fightin’ for a decent parking spot.

After trying many different dry cleaners in the area, I have finally settled in comfortably using Eastlake Cleaners as my «go-​to.» Although they are not the closest to me, and the parking lot can be a pain-​in-​the-​tukkus, they have been consistently the best in providing the best service and product at a reasonable price. The turnaround is always fairly quick and always ready when I’ve been told. The couple that work there (and I assum own) are very friendly to boot. I have yet to be disappointed *knock on wood*.

This is a great cleaners. I highly recommend them in comparison to Arya which is also in the neighborhood. Very nice Korean American people run this and they are always pleasant and happy to please. Clothes come out well and prices are reasonable. Highly recommended.

Every time I take my clothes to this place something goes wrong. My khaki slacks always have to be left behind for a do-​over because they never get the dirt marks at the bottom of the pant legs. And lately the clothes have been smelling like machinery or oil or something industrial. I’m done with these folks. Sorry.

When I moved to CA, we lived in Mission Valley and I found a great dry cleaner up there that I became attach to. We’ve recently moved to Eastlake and traveling to Mission Valley for my dry cleaning was becoming expensive. So I tried this place based on the recommendation (and my husband’s nagging about gas). I’ve been coming here for about two months now and I’ve been very happy with them.
There customer service is great and the turn around time for garments is really fast. Their prices are reasonable, compared to other places I’ve looked and/​or used. One incident in particular I was very happy with was I brought in a pair of leggings that were dry clean only that had some stains on them. When I went to pick them up, I noticed not all the stains came out. So I pointed it out to them and they gladly took them back to try and clean again. No extra charge and would have them ready with my next dry cleaning order.
When I came back to pick everything up, they were like brand new. They had gotten the rest of the stains out.
The only reason I didn’t give 5 stars is because I’m not too found of their ticket system they use when you drop off your clothing. It doesn’t tell you on the ticket what items you dropped off or what the price is going to be when you pick it up. I always have to ask. Also, I have yet to try their alterations.

I have been coming here for 3 years. My clothes come out great. The colors never fade. The fabrics are always returned to me in new condition. I dry clean every thing except for underwear. I drive hear all the way from downtown. I pass several dry cleaners on the way. I trust them to keep my clothes looking new.