Eye Physicians

The doctor was excellent. Let me start with that.
I called to make an appointment and asked specifically «I need to make an appointment for contact lenses it’s been awhile» they made an appointment and said «its 99 dollars for an exam».
I go into the office, I fill out paperwork and they charge 99 dollars. I go into the exam and the doctors great. She walks me to the optical and they charged slightly more than my brand has been in other places but I wanted them ASAP and ordered.
Then they sprung the additional fee. It was $ 60 extra for a fitting fee. Fitting? «As in to teach me how to put my contacts in? I don’t need that». «No, it’s paying for the doctors time. She checked your tear flow, the fit of the lens, etc. «And of course don’t forget it’s a 3 month guarantee that if anything is wrong with my contacts I can come back to adjust it.
«I don’t want that guarantee. I want to cancel that.» «Well we can cancel your order but you still have a 60 dollar fee»
Look. If they had been up front with the fees I would have gladly paid them. That is their fees and if I choose to go there that’s what I’m accepting to pay. They sprung it on me and since they’re calling it part of the exam there’s no way out since it was «already done.» I work for a medical office and you don’t do that. Not cool eye physicians of Chula Vista. Never going to you again. Too bad because the doctor was good.

I had an appointment today with eye physiacians care 681 3^rd ave, chula vista, ca they told me they cancelled my appointment because they don’t
take my secondary insurance. They didn’t call me to remind me a day before. and when I made
the appointment last week they had my name and health insurance in their records. I will never
ever recommend this office to any one, they are rude and the staff not educated to treat and the
Patients information s properly.
Dec 23,2015.

Go somewhere else for glasses! I was fitted with the most uncomfortable glasses of my life last year. Got a new Rx for glasses over a month ago. First pair came back from the lab with the wrong lenses. Second pair did not have the right degree of tinting. Now, it is 6 weeks later, and I still do not have my new glasses, and won’t for another 2 weeks. Terrible customer service. I have been seeing them at least once a month for the past year with the old ones trying to find someone who can adjust them so my nose isn’t bleeding. I will be going back to Costco in the future. When they screw up, they let you keep the new glasses until they get it right.

Love this place I’ve been coming here since I was a little kid :) The front desk is always personable. My doctor is a female. I always forget her name but she is the sweetest lady! :) They have a great selection of designer frames! I bought my newest pair here. Prada with a wood frame. I ALWAYS GET stopped… just to tell me they look so nice! :)

a very proffesional looking office. Dr Howard was very thorough and knowlegeable. the medical asst also gave us a discount promo card for the Prescription eye drop to take to the Pharmacy so we don’t to pay too much for it. i like that they have several waiting areas inside the building.

Good eye physicians. Very professional and responsive. Waiting list is long for appointments must be a reason.