JCPenney

This store is awesome. JCP has turned up their store and team performance and is dominating the CV Mall. Excellent prices and reliable national and private brands.

Went to JC Penney to buy some more eyeliners from Sephora in JC Penney. Make up galore for me. I love the Sephora brand. More than ULTA.
I have a Beauty insiders card for Sephora. I’m such a fan of make up. Come early and they have lots to choose from like name brands like NARS, Two Faced and so much more. I dislike Urban Decay cause it has bees wax which I’m allergic to. I’d rather wear all natural ingredients on my face. Most eyeliners have a small amount of bees wax in it which causes me to break out so I read ingredients in make up now.
I like the Sephora brand which doesn’t cause me to break out. I also like Two Faced, NARS, and others that don’t have bees wax.
The lady at the register was nice and rang me up quickly. Had a descent experience here. I will be back for my free sample lip gloss on October 21.

After spending about 2 – 3 days searching for a decent green tie we came here. Such a bigg selection in ties omg wow! Many different styles, materials and brands. We choose one out of two others that we Found. Kinda pricey but the cashier i believe her name was ana. She was an older lady anyways… they had a promo going on. and the tie that baes chose wasn’t apart of that promo but she gave it to is anyways and saved us $ 15! Now next time bby needs a tie i know the spot. Thanks jcpenny your customer service is terrific !!

The worst customer service ever nobody answered my phone call i called for hour to check availability and nobody could give me answer they kept transferring me to different departments, never shopping at jcpenny again and im canceling my credit card with them asap and im a platinum card holder !!!
Im going with macys from now on

You know I’ve always enjoyed going to JCPenney’s. I have gone to JCPenney’s my entire life and mostly this is where my mom would buy my school clothes growing up. Also Sears is where I’d get clothes as well. But this particular JCPenney’s is horrible. The main problem I have is the customer service. To be clear, I never went here growing up. I just start using this particular store the last couple of years. Recently, I tried to get assistance to look at a watch here. I tried three times and three times I could not get any help. I flagged down another employee and asked how do I get help and she told me to ask one of the other employees. I went there a couple days later and again I could not get any help. Granted the woman behind the counter was assisting another customer but she refused to knowledge me. She would only look at me a couple times and then would say nothing. Instead of telling me to «hold on I’ll be with you shortly», she just ignored me. I came back 30 minutes later after my wife and I were done shopping. The same lady was resizing a watch. Again she would not help me so finally I just left. I’ve had it with this JCPenney. They really need to retrain their employees in customer service relations. Just horrible.

First of all, from a customer’s point of view, I personally shopped here only once and only bought maybe two things at the most because almost everything is so expensive. Maybe sometimes you can find something cute in the clearance rack but meh, not my style with me being in my 20s. As a former employee, this place needs a lot of improvements with the treatment of their new entrants or younger ones. They expected us to know how to manage multiple systems within one month during probation period. And they encourage you to make sales quotas with signing people up for the JCP credit card which is extremely hard. The pay was pretty good, especially for a college student who needed extra cash, but in the long run, totally not worth it.

The best Sephora hands down. Great emoloyees. I am always helped and given lots of samples. I recommend it to evrybody.

By far the worst customer service at sephora I have ever encountered. As a previous sephora employee, I can honestly say that because of the service I received I will not come back to this location EVER again! I didn’t even buy anything! All because i felt so unwelcome !!!

I agree with all the other reviews. If you’d like to make a purchase from Sephora, go elsewhere. This has to be hands-​down the worst Sephora in San Diego. I walked in and wasn’t acknowledged or greeted. I spent 20 minutes browsing and I waited to see if any one of their employees would offer assistance. None did. I approached one of them, who was busy putting on her own make-​up, for assistance and they made ME feel like I was a bother. When I finally made a decision on a product without assistance, the girl at the cash register was too busy eating to converse with me while ringing my purchase up.
Overall, I’d rather drive 20 minutes further for a more customer service oriented Sephora where I will actually receive service than to come back to this one. If I could, I’d give it 0 stars.

I usually go to the Sephora at Otay Ranch, but I figured since I just needed to get a new beauty blender there was no reason to drive 20mins even though it’s my favorite store.
I walked into this store and grabbed my beauty blender (was not greeted or anything) then I was told in a snotty tone that it would be a few minutes before I was helped (she was going to be starting a make over) so I figured I’d look at different foundations and get a sample, after about 10 mins of still not being helped I went and stood at the counter, after another 5 mins the girl took a break from the make over to call for help (wow it took 15 mins of me standing around before she thought of that) then the girl that was called came to the register and was snotty, I asked if they had the beauty blender/​cleaner combo and her response was «nope» she then went to put the foundation in a little container and I asked if she had a different type as I can never get all the product out of the other one and her response in a very bitchy tone was «no» then she made a little face. I then asked for her name and the other girls name as well as the managers name. I will be calling the manager tomorrow.
20 plus minutes wasted and all I got was attitude. I will never step foot in this store again.
Mantza (girl doing make over) and Jenny (bitchy register girl) are the worst Sephora girls.

Worst Sephora I’ve been to. They don’t acknowledge anyone and it’s frustrating. I was waiting for 40 minutes while the employee finished helping another customer, which I had no problem with. I’m usually very patient, especially if they’re helping others that were there before me. Keep in mind I was the only other customer at the time, while I patiently waited, more customers arrived and the employee decided to help someone else who had just walked in. You can’t say you don’t remember who was there first when I was the only other person at the time. I usually don’t shop here because of the same reason. It’s worth driving further to another Sephora instead of wasting your time here and never receive any help.

This is regarding Assoc: 0847 at the Sephora counter. Don’t recall his name. While he was very entertaining & upbeat, in the end, I felt his customer service was insincere. Before he rang up my order, he asked if I wanted to open a JCPenney account. I said no, but after he rung up my order, I calculated that the 20% I could have saved if I had opened up an account would equal $ 16. I voiced this outloud and he jumped at the chance to have me open up an account and added that I would get the complimentary Sephora vinyl lunch bag. I agreed. After all was said and done though, he claims he FORGOT (conveniently, I’d say!) that the 20% discount does NOT apply towards Sephora product purchases. WTF! I wanted to cancel on the spot, but was told I had to do it myself. I ended up NOT using my JCPenney card. Consequently, I had to REMIND him to give me the vinyl Sephora lunchbag. Then he gives me a copy of the JCPenney credit card application brochure in SPANISH after we had a chit chat during the transaction that I did not speak Spanish. He guessed Tagalog and even said a few words in Tagalog. Needless to say, I left very unsatisfied and likely to never return.

1. I used their women’s restroom and there was poop on the floor in one of the stalls. Epic fail.
2. I decided to sign up for a JcPenney card and the sales associate did not have a brochure/​information for the card that was written in English. Only Spanish. Ummmmmmmm I know I’m in Chula Vista but come onnnnnnnnnn.