MAC Cosmetics

Last time i came here i had a great experience, but i dont always have the best experience here. Sometimes i wont be helped out at all but sometimes i will be right away! My last experience was good, i had help picking out a new blush and getting a new foundation brush as well. I am always satisfied with the product and quality of makeup! Im a loyal Mac customer.

I love Mac cosmetics. I’m a beauty junkie I like to try all the brands. I should be a beauty blogger lol :). Mac matte lipsticks are my fall/​winter lipstick essential. Mac Diva /​VivaGlam they’re beautilicious ! I like the deep red, reddish burgundy color. The reasons why? Matte formula, super pigmented, affordable price from $ 16 – 22.00 compared to High end lipsticks and love the smell Vanilla scented. Their make up artists or beauty guru are very knowledgeable and will help you to choose which product– shade which one is better for you.
They also have a back to MAC program for every 6 lipsticks container you return and recycle to them you’ll get a Free new one lipstick of your choice. Sweet deal !

I seriously am so annoyed with this place. One year ago j needed my make up done, they said no appointments were available but if I came in I could probably be helped with in half an hour. I went and waited two hours. That was my fault, I did not make an appointment.
I then was helped by a guy, if I recall his name was Renee. I could be wrong. The only reason this place got any stars is because he was amazing. My makeup was fabulous and I got ALOT of compliments.
That being said if you do go to this makeup stand I highly recommend him. Not only was he amazing at doing makeup he really made me feel welcome and beautiful. He just made such a stressful day so much better, which I appreciate.
After last year I decided this year I need to make a reservation way in advance so I can have an appointment. I called a month ago and set one up, and then today AT TEN AM to check on my appointment I could not remember the exact time, they said I did not have my appointment listed. They then had me call the other stores surrounding to make sure I did not set up an appointment at the wrong place. I did not. Then I asked the woman on the phone (Gabby) if there was a way I could come in for a walk in or if there was any availability and she told me she would speak to the manager and see what she could do and call me back. I specifically told her it was very important I needed my makeup done for an even tonight, it is midnight now and I still have not gotten a call. Thanks for at least letting me know what the deal is. Quite professional.
I completely understand if they lost my appointment. I get mistakes happen, I am more upset about the fact they can not contact me and let me know what is happening. It should not be that hard.
I will say Mac cosmetics is amazing. All other stores I have been to are so professional and amazing. The makeup is awesome and employees are great. This location just needs to be more professional and at least make contact with their clients. I will always support Mac, just not this one.

Great customer service. I have been to a couple MAC counters where the artist act as though assisting customers is an inconvenience, but NOT here.
My new go to MAC counter.

I was in the store a good 30 minutes and got help but after saying I didn’t like one of the lipsticks, the worker completely ignored me the rest of the time I was there. I went up to another worker for help and she said she was busy with another 2 customers.

Rene m and Jennifer great customer service at Mac and they actually know about their job and will make sure you get what you need. I went for my wife and they did the best job for her makeup that made my wife overall happy.

Had my make up done by Jennifer for my 25^th birthday. Awesome! She made me feel like I’ve know her for ever so I was so comfortable sitting there. She knew exactly what I wanted. I showed her a picture of a great smokey eye from IG but she did it so much 10x better. I felt so great when I left and she even taught me how I should blend and match my colors. It was a great experience!

For bobby. She’s wonderful and truly looks like a Mac make up Artis not a shallow fat pin up doll.

Justin is the best… I highly recommend him!!! Btw, love the new design!

come check out this location! Just got a FULL REMODEL! The newest in San Diego! The staff couldnt more helpful and professional!

Unilocal should have a rating of NO stars because this place did not even deserve the «Eek! Methinks not.» star
I remember going to this location in December 2008 to find a blush and lip gloss for work.
I walked over to one of the counters and began to look for some products. After about five minutes, this lady greeted me in a disgusted tone asking if I needed help and I replied, «Yes!» She asked what I was looking for and I told her. She showed me some type of foundation that she recommended for my skin. She applied the make up harshly on my face which turned me off. When she finished, I looked into the mirror and it was caked on as if I was a doll or something. I told her, «Isn’t this too much? I’m going for the natural look.» «NO!!! Don’t you see that? It IS natural. That’s the same as your skin color!» she replied. It totally wasn’t.
I told her I wasn’t going to purchase it and she got annoyed. After that, I looked over at the lip gloss area and she was giving me the meanest look but I didn’t mind her. I didn’t even end up buying anything.
Btw, the artists get paid commission if they work inside Nordstroms or Macy’s so don’t even bother wasting your money there if they don’t treat you right! Just go to the MAC store instead.
I’ve also read reviews about the Plaza Bonita MAC Cosmetics location and they had really bad reviews as well. What is up with people hiring nasty, insolent, and fake artists?
People need to work on there attitudes, because negativity is not going to get you anywhere in life!

Had my makeup done here for Halloween and I thought that my makeup artist, Ana, did a wonderful job. I had an idea of how I wanted to look and she was great in accommodating my wants as well as offering her professional recommendations. This service was free with a $ 50 purchase of their products.
The downside was that it took over an hour for the makeup application which for me is an excessive amount of time to spend just on makeup. In addition, I would not recommend MAC if you are aiming for a simple natural look.