Massage Eden

I really wanted this to work out. I did. Like many things in East Chula Vista, massage has been something you drive elsewhere for. Well, there’s a Massage Envy here but who wants to overpay for a mediocre massage and then get ruthlessly upsold on a membership as you’re trying to walk away? Some of the reviews here seemed needlessly cranky — I mean, if you want a massage for your wife then take her to a proper day spa, not the local discount rub. Apparently there are a few happy customers, so maybe it’s just hit and miss.
Sooooo I tried it. Miss. Big, big, big miss. During the massage I was trying to justify the whole experience in my head, because I really want a place I can go to without driving half an hour. Maybe it would get better and turn out to be just OK, not great. Nope. Even at the very low price which triggers my most forgiving and understanding attitudes… it was the worst massage I’ve ever had. And with 90 minutes to ponder the badness of it, I decided that the best comparison is a crack-​addled Vegas card dealer in an old and decaying casino — the kind that’s wearing the unhidden shame of a lifetime of bad decisions on their face, who has no interest in the people playing and is just cranking out hands as quickly as their unskilled hands can possibly throw the cards while their bored and lifeless eyes stare through straight through you. Every touch was a race to get through that spot and onto the next one — «hurried» would be the understatement of the century. During the entire experience I kept thinking «wow, there must be someplace that she *really* has to be…» not that it would matter, because it’s a fixed amount of time. But it still felt that way. And it didn’t seem to be cause by insolence or hate — just glacial indifference. For $ 50 an hour I don’t expect genius-​level intuitive meeting-​of-​the-​souls level connection experience where they just know every little thing you need without clumsy things like mere words. That’s wonderful when you can find it, but it’s rare and usually expensive. This was just… I’ve seen butchers care more about meat they’re preparing. Touch level varied randomly between too light and too hard, and I quickly lost count of the times where her nails dug into my skin because of a rushed and clumsy motion. The facial part was probably the worst — a hurried and uncomfortable tugging of skin that somehow managed to completely ignore the muscles underneath. I don’t know how that’s even possible. And despite the rush… quads and pecs? Ain’t nobody got time to rub that. And they needed it. There was one bright spot — she did a really good job on the tops and arches of my feet. Well above average there, but that’s about 1% of my body and the rest just sucked.
Beyond that, some of the ambiance critiques were correct — thin walls and employees /​managers /​children that talk loudly. For the price, I’m not overly concerned about that but it’s still worth mentioning.

I originally left this review on the Telegraph can. location review page bc I couldn’t find this location review page — guess I just missed it – now that I found it – I should Repost — since this is the location I went to…
I will NEVER go bk to this location again !!! Last week I went in to the new location in Eastlake– I had a coupon for a couple massage– the coupon listed the Eastlake location as their Otay Ranch location (they have three listings on the coupon – chula vista– Bonita– and Otay ranch — the Otay Ranch IS the Eastlake address) When I went in I asked to get a certificate for a couples massage — and I showed the girl the coupon– and she said «Ok you pay $ 100 now– for 2 people» and I said «this coupon says $ 89.00 – and she said yes– you pay $ 100 now– and when you come bk I refund you – I said «That makes no sence».can I just bring this coupon in on the day I want to do the massage– and she said yes — -
So today my husband and I went in — we had our massage– and when I went to pay I gave the Lady my coupon –which was the same Lady– I had spoke to last week– and she said– «Oh this is not for this location»…What ?? I spoke to you last week– I showed you the coupon and you said yes – and she just kept saying no it’s not for that location – its for the Otay ranch location – I showed her the coupon that listed that address as the Otay Ranch location– and she just said no it’s not the location — I was pissed !!! and then she said it’s a $ 2.00 charge to use a card – then she said «So $ 102.00 –and Put the tip on the card?» and I said yes – just make it an evan $ 112.00 and she pointed to this post that says a standard tip is $ 10.00– and said – you mean $ 122.00 — and I said well I’m kinda mad that this coupon is not being taken– just do $ 112.00– and she said «you mean $ 122.00 — — -no $ 112.00 — –again she said – you mean $ 122.00 — -I was so mad I just said“what ever»…
If I am going to be FORCED to pay a certain amount for TIP – THAN IT IS NOT A TIP IT IS A CHARGE !!!
!!! and to argue with me about the TIP – and TELL me how much I HAVE to pay for tip — — -NEVER NEVER GOING BK AGAIN !!!
I wish I could speak to a manager– but no one in there seemed to speak english

First of all before I begin this review you HAVE TO KNOW MY MASSAGE WAS AMAZING!!!
My husband surprised me on Valentines Day with couples massage and I immediately Unilocaled the place. When I saw the reviews I was pretty concerned but I didn’t want to mess it up so I went in. I actually wanted to leave as soon as I entered and reading the bad reviews didn’t help but I just waited patiently which was about 10min. My husband and I went in room together and got ready and layed down. The rest is history… the BEST massage I have had in YEARS!!! Don’t second guess it you will not be sorry. My masseuse was Emily btw if you can get her you will not be disappointed!!!

My massage was absolutely amazing! I came in totally miserable in alot of pain and aside from the total language barrier and a couple of misunderstandings I finally made it in… I had the best girl ever «Coco» she knew exactly where the issues were and focused on them. …I woke up this morning a lil sore but feelin like a million bucks… the price for the full body is actually $ 50.00 and the expected but well deserved tip in my case is $ 10.00 so $ 60.00 bucks is sooo worth it. She did use the hott stones and it felt so good… she definitely knew what she was doing and I will be returning to this spot! Thanks Coco!

Great full body massage for the price! Highly recommend. Lucy was great and very professional and respected my privacy. This is my new favorite spot :)
I don’t understand all the negative reviews. Came back a second time and Lucy again was wonderful. Kind and thoughtful, always asking about my preferred pressure And temperature of the room. I feel very comfortable with her and will always come back. This is the only spot I go to

The worst place to get an appointment. Called in to request for Lucy at 8pm and when arrive they said she was busy! What a waist of time to get there. They insist I get a massage from other masseuse which is not what we agreed on over the phone. The boy on the counter is bad for business. Might as well close this place because your massage company is not customer service oriented. I called the front desk guy a boy because he acts like one and does not know how to run a business. Don’t ever go to this place.

Please be aware when coming to Massage Eden. I came here today to help relieve a kink in my neck. When I opened the door to this business, the supposed masseuse that ended up giving me my massage was sitting on a chair in their lobby using her phone. She then yelled to another employee to help because she didn’t speak English. When the other employee came up the front, I told her I wanted the 60 minute massage for $ 49.99. She pointed to their «special» which was 75 minutes 40 min body and 30 foot for 69.99. I told her no because I wanted a full body massage. So I enter the room and wait to receive my massage. The lady massaging me did not have any knowledge about anatomy because she had no idea of where to massage the muscles. I highly doubt she has had any training or certification. Long story short, she did the same sloppy motions for an entire hour and used stones that were entirely too hot; both causing me bruising on my back. I’ve had mediocre massages before from places like this, but I know I get what I pay for so during those times I just try to relax and enjoy the hour that I’m doing nothing. Not this time… I seriously almost got up in the middle of my massage to walk out. But I just couldn’t bring myself to do it at the time. The whole time I was waiting for her to work on some of my tension areas, like my shoulders, palms, and calves. Not once did she massage any of tight areas… probably she did not know how to recognize them! When paying Lucy another employee rang me up. On their outside window, the advertise a 1 hour massage for $ 49.99, but when she collected payment she told me $ 50 which is fine… whatever it’s 1 cent but they also charge $ 2 to use your debit or credit card. I am so annoyed, but like I said: you get what you pay for!

So I’m going to write two reviews based on my mom’s and my experience.
My mom came in hoping to relax and have a good time, but that didn’t happen. Her masseuse left her about 10 minutes into her massage. Then her next masseuse came in maybe 5 minutes after the first one left her, and after another 10 minutes LEFT HER AGAIN. It had taken her a while to come back and when she did she said it was because the place was busy. To be honest, it really didn’t seem like it. My mom won’t be coming back.
I had a pretty good experience. Lucy did an amazing job. She really knows her stuff!!! If you go here, only go for Lucy cause she’s amazing! I would rate 5 stars just because of her, but because of our other experience I can’t.

The worst customer service from these Chinese massage parlors. There were three of us, my wife and her friend. The cell phone of the masseur rang and instead of turning it off took the phone call and stop massaging my wife and also he was constantly having a conversation with his fellow masseuse. Terrible customer service, too many distractions to make it relaxing. We will never return to this parlor.

This was one of the best massages I’ve had in a while. I recommend the 60 min foot reflexology massage. It includes face, back, neck, legs, arms and feet. I thought it was just 60 min on the feet but she carefully explained to me what it included. There was a language barrier but she knew what she was doing, sorry I didn’t get her name. It was only $ 25! Couldn’t believe it. I’m going back again for sure.

I won’t be coming back.
Halfway through the masseuse asked me if I was pregnant.
I’m not.
It was pretty humiliating.
I had to lay there and quietly cry to myself until it was over.
I’m too embarrassed to go back.

$ 25 for a foot massage is a deal!
I walked in without an appointment on a Saturday afternoon to get a foot massage. I was assigned a room and had my feet in a bucket of warm water immediately.
Lucy did a great job with my massage. Like most foot reflexology massages, she started with a face and head massage. I’m used to getting head massages, but I’m not used to getting amazing face massages. It felt incredible. She then moved on to my neck, arms, feet, legs, glutes, and back. I fell asleep a little bit because I was so comfortable. I kept thinking I didn’t want the massage to end.
I think foot massages are great for people who just want to relax and don’t like deep tissue massages. Calming music was playing in the background, but beware: you will hear ambient noise and people talking.

So a couple things. First and foremost website says $ 40/​hr at Chula Vista locations but when you get here it says $ 50/​hr on the door and that is what they charge. Don’t be fooled by bait and switch! Second, while I did not have a problem with it, the other review is correct in that they leave the door open much of the time. And third I didn’t even complain because the few sentences I did say they didn’t understand. I don’t get many massages but I have before and while not bad it’s definitely not the best. Would be OK for budget massage if it wasn’t more expensive than on the site but it is. Last of all they did ask for a $ 10 tip while paying but as with the other questions I asked they didn’t answer just smiled and nodded. Personally I won’t be coming back.

DREADFUL, HUMILIATING — Male manager standing at the door talking to masseuse in Chinese while my wife got her massage in her panties
My wife and mother in law had massages today at Massage Eden 1735 Eastlake Pkwy, Chula Vista, CA 91 913, and my wife reported that the masseuse asked her to take all her clothes off, but my wife stated she’d prefer to leave on her panties. The masseuse started the massage, then went into the hallway and left the door partially open, in the hallway the masseuse was talking to a man. Then when the masseuse came back in, she didn’t close the door fully, and a man came to the door speaking what sounded like Chinese to the masseuse who was massaging my wife. My wife was startled that the door was still open and a man was at it. My wife stated she made a face at the man to indicate that he was not welcome.
My wife felt humiliated and dreadful after visiting this establishment. I have filed a complaint on the BBB site.