Massage Envy – Terra Nova

I have never had a message before and this is the first place I went. My cousin recommended Vinnie. And he was great! He was very attentive and funny! He gave great pressure and I had a large knot in my shoulder and it was magically rubbed it away! He is awesome and I am definitely coming back to him! Vinnie has magical fingers! Thanks Massage Envy for hiring such great staff! Thanks Vinnie first a great 1^st time experience!

I wouldn’t recommend this place! Booked my appointment and gave it away the same minute! Staff are Incompetent and need more training or hire new employees that knows what they are doing! I will definitely cancel my membership ASAP!

I had a facial with Christy. It was absolutely wonderful. Front desk staff were very sweet as well. I look forward to going back for another facial.

I don’t know why there are so many negative reviews in regards to their customer service. The front desk lady who helped me was as sweet as can be and made conversation and I felt very welcomed. My massage therapist, Nirvana, was spectacular and I will definitely be going to her again. Don’t let negative Unilocal reviewers scare you away, they’ll always have something mean to say no matter where they go.

Ok. So I don’t always say negative things about local companies but I’ve got a good one for you. I tried calling my local massage envy. I have two in my area. Eastlake and Chula Vista. I have called them several times and they are always booked, or so I thought they were. I noticed this last time that they were asking me if I was a member. It was the first thing they asked and it reminded me that they have constantly asked me that every time I tried to book. I said no and within a second after that, they said that they didn’t have any availability. After questioning it and coming to the conclusion that I was not getting anywhere, I found an availability and booked it. I called the next day to give my cc to lock it in and mind you called in the am and was on hold for 9 minutes and again in the afternoon and was put on hold for 5 minutes. So both times I hung up as I had to take in coming calls. BUT the third time I get hold of someone who puts me on hold For 7 minutes and when she comes back, I argue with her about how she gave my appointment away to someone else because I didn’t give my cc info and SHE HANGS UP ON ME!!!, REALLY??? I call back and they put me on speaker phone to have all their employees listen on my call. I ask her to remove me off speaker phone and she does. SO, not only do you make me feel like crap cause I’m not a member, but you keep me on hold for ever and then give my appointment to someone else? How will I ever be a member if I can’t even make an appointment? I have been trying for 3 months. Well I am quite sure I will never ever be going to massage envy any time soon. If you are a member, you get special treatment… hmmm. Well if I have been trying to make appointments for the last 3 months and you are always booked with your MEMBERS, then maybe you don’t need anymore customers, cause I sure as hell won’t be a member of I don’t get treated like a valued customer the first time I try to make an appointment. The end.

This was my first visit to this location as I just relocated from LA. It was a good experience and the massage was exactly what I requested, wanted and needed. I’ve been a member for several years now and we all know how difficult it is to find a good masseuse. Thankfully I found her on the first try. Keisha was awesome!!! Also Diane at the front desk was very helpful with a situation and followed up as promised. Everyone was nice and I’ve already scheduled my next massage.

I think this location sucks! Made an appt. yesterday for this morning. Woke up sick, called at 8:00 am two hours before appt. Charged anyways because they require 24 notice. I understand policy but being sick, and knowing in advance? Come on. I have 40 massages paid for, asked for refund for all 40. That can’t be done according to their policy. From now on I will go In there sick. Let them get my illness. Poor service! Natalia is the manager and has an attitude, acts like she is doing me a favor! I will try another location. I was told I would be charged for the massage and it will take an hour off my 40 that are paid for. Natalia puts me on hold then comes back and asks «would you rather I charge your credit card $ 30.00 instead of using one of your massages already on the account? «DUH Natalia would you rather pay $ 55.00 or $ 30.00? I don’t want to give them one Star but it is the lowest I can give. Avoid issues go to another location. Apparently you are graced with ONE no show per year. Well being sick and calling to cancel is not a NO SHOW! Massage Envy thinks everyone has a crystal ball that you can predict your sickness in advance. Save yourself some BS and don’t go to this Massage Envy! Get some manager skills Natalia.

Friendly staff at front desk. I was greeted & led to area to fill out paperwork. It was a nice & relaxing room with water wall fountain. Becca, was my masseuse and she was wonderful. She gave me a medium to deep tissue massage (1 hour massage). It had been years since my last massage, so she had her work cut out. She was amazing and I really relaxed & enjoyed the massage. She was very knowledgable of tense areas & worked out the knots. It was a great experience. The facility is quiet, clean & organized. Decent prices for services. I didn’t get the membership, but I’ll definitely try to come back soon.

I came in wanting a membership, and left not wanting anything to do with this place. The massage was pretty bad, but that wasn’t the worst part. After I complained that the massage was terrible, the receptionist (Saren?) tried her hardest to sell me into a membership anyway. I wondered if she had even listened to the fact that my massage was terrible. So you want me to sign up for 12 months of terrible massages? She said, «oh, but you get a bonus month!» Okay, so … 13 terrible massages? She told me I could try a different therapist, but it would cost me $ 99…unless I signed up for a membership, of course. I was even willing to give another therapist a shot, but at the introductory rate. My massage yesterday wasn’t even worth the introductory rate but I was willing to try. By the time she was done peddling her wares, I was worried that my car wouldn’t start unless I went back and signed up for a membership. PS my massage was in a completely dark room (no dim lighting or candles or anything), no music, and all I heard were doors slamming and voices laughing the entire time. This experience was anything BUT pleasant and relaxing.

Oh the many things I can say about massage envy. It is what it is people, you can’t complain about crappy service and how you got roped into an unwanted membership. We all knew this going in. The fact is, this membership is the most affordable way to get massages regularly and that’s why we do it. This location in particular had the worst customer service and house the best massage therapist. Vinny is the man. He listens, he’s hilarious, and he’s great at what he does. If he wasn’t there, I would have no reason to visit this location.

We have been members for about 2 years and love this location. The front office is awesome, check in and out is quick. We go 2 times a month and see Alexis and LC. They are great and committed to giving their customers what they want. We have used many of the masseuse ’ s at this location and were never dissatisfied! I highly recommend this location as I do to all of my friends. I even have my parents go here when they are in town.

Had a 1 pm appt. They called me 2 minutes before I arrived and changed it to 2 pm. I cancelled it. Why didn’t they call me earlier instead of me driving down here. If I was late or had to cancel I would’ve payed for it.

I have just relocated from Colorado and with all the moving of boxes and furniture (and the stress of it all) I was in great need of a good massage. I had Massage Envy memberships in both Oregon and Colorado and have always had excellent luck getting a good therapist. My therapist for this most recent visit was Kelly and she did a really terrific job. I like very deep pressure and she was not hesitant to dig in and work on all my knots. We hardly spoke during the appointment which was fine — it actually allowed me to relax and not have to think about making small talk. Several days later now and I’m still feeling a great relief of the tension and tightness. I would definitely see her again.

I’ve had a membership here for a while now and it’s nice to be able to try different massage therapist and their technics, having tried almost everyone I recommend ARIANA. She is by far the best and you can tell she has a lot of experience and definitely went to school for this, her massage is unique. I recommend booking her a month or more an advance though because so many people request her.

I’m a member of Massage Envy and just moved to the area. I was unsure of this location after reading the reviews but I ignored them and went in anyway. I’m so glad I did! The guy and girl who greeted me were both really nice and asked me about my day and told me alot of things to do in the area and they both seemed to like there jobs. I forgot my therapists name but she gave me the best massage I’ve ever had. I work out alot and she massaged and stretched me in all the right spots. and I like how she educated me on what she was doing and recommendations for at home. I booked my appt for next month already and I cant wait.

I gave it 2 stars because my first visit was fair and today’s visit horrible.
Yes, they are inexpensive if you have a membership of $ 59/​month (I signed up last visit and will promptly cancel it after today’s visit). But keep in mind, for extra visits, it is $ 39.00 plus your monthly membership already. My advice, take $ 120.00−150.00 (yes, more expensive but at least, you can relax!) and go somewhere else and get a proper massage with a well trained massage therapist in the right environment.
The one front desk staff was lovely and that’s why I decided to actually sign up. But here is where it gets a bit weird. My massage therapist was actually falling asleep as he was giving my massage. It was probably the most bizarre experience. He was yawning almost constantly and all of a sudden, he would stop mid-​stroke and then would resume quite sloppily without any method. I asked for more pressure the he did so but without the skill. Then when he was doing my feet and he stopped for second, I opened my eyes a bit and yes, he was nodding off! The whole 40 minutes, I felt uncomfortable because of his constant loud yawning and his erratic massage patterns. He was very nice and I do feel bad because maybe he was tired? And his hand was calloused and so it hurt a bit. As I was leaving, I wanted to speak with the desk staff who I really felt was professional, but she had left already so the other front staff, was not really listening and when she asked how it was, I gave a «oh – fine» and she didn’t even look up but quickly rang me up while speaking with another client in the waiting.
I get massages routinely and I go to different spas or hotel spas. I wanted to like Massage Envy because of the price and the convenience. I have some friends who like it but maybe try a different location? As for me, I am going in tomorrow and will speak with the manager and will cancel my membership. I would rather have a massage once every two months and pay more than to come here where you leave feeling more uncomfortable and stressed out than when you came in!

VERY DISAPPOINTED!
i booked an appointment and they cancelled the day of… TWICE!!!
STAY AWAY from this place!

This location is quite unorganized. One staff member in particular seems to never get reservations right. (Schedules them on wrong day, wrong month, etc.). When I request to speak with a manager there are conveniently never there nor do they return my phone calls. I have never heard of a business where management doesn’t arrive before 1 pm. I would highly recommend the imperial beach location.

Very disappointed with the customer service here. I am unfortunately a member if the club, which isn’t worth it, and I’ve had them cancel massages because of one reason or another due to the therapist. On 4 occasions I’ve been called a day before my scheduled massage to reschedule. But their availability to reschedule is horrible! They are very pushy and persistent with guest I’ve taken as well. If your considering paying to be a member DON’T DO IT!!! At least not at this place.

I’m not fond of Massage Envy the cooperation but my staff gave me a gift card for my birthday and I went. I had already been part of the membership a few years ago, but nevertheless I went to put my gift cars to use.
My experience with my therapist Nirvana exceeded my expectations and I joined again because she understood my needs. Because Nirvana Massage Envy still has my business!