Office Depot

Terrible attitude and customer service of the counter lady cynthia. Seems like she hates her job…

Horrible worst place ever! I normally love to review good stuff only but this was definitely the worst experience I’ve ever had. So I ordered my invitations online and you can go in an hour and pick them up, i went there about 2 hrs after i believe and guess what !! No prints yet. The lady was handicap (the one attending the printing services with no help ! So i get it i wasn’t mad, then her manager was pressuring her to take her brake leaving me there half way my purpose for going to the store, right? So she says” i would love keep helping you bit my managers r forcing me to take a brake” i was like OMG FINE. I will walk around the place,
Next thing i come back 25 min later, and she was helping me but also 2 other people at same time, she printed 1 copy fromthe 30 copies to show me how it looked, but when that happened ahe went straight to the next customer, i was like !!! Wth i never got my copies, she helped 2 – 3 customers at a time, i left the store very upset, no one was there, i asked for additional person well everyone was around by the copy section but according to those employees the handicap lady was the only one who know how to print damn papers!!! I cant believe this. My company ALWAYS orders from them but definitely NEVER AGAIN. What a shame. I ordered online i wanted to b in and out and i ended up leaving there after 1 half hours with nothing on my hands.

Horrible customer service, rude people, lazy, and mean, snotty on the phone and they seem to hate their jobs.
what else can I say, but when I do go there to do what I need to do I’m gonna have a talk with the manager and tell him/​her about their employees.
Some people need to get fired on that job.

Lady made incorrect printing order so I came into fix it, but another lady started being impolite, rude and rushed me. Shes hostile and started raising her voice while slamming the papers on the desk. Even the lady next to me said she never seen anyone so rude and suggested we should go to staples or another area.
Her name is Cynthia and apparently, unfortunately she’s a manager. If they don’t fix her customer service I don’t know what to say
Glad I spoke to the store manager, he was polite and fixed my issue since Cynthia did it incorrect once more and then sent me off without letting me pay.
Anyways so originally I would’ve kept this at 1 star based on Cynthia based alone.
However because of the professional kindness the male store manager provided I would give this a 5 but because I can not forgive how rude she was I have to give it a 3.

I usually go to the Office Depot located in down town San Diego, which I’ve always been very satisfied with their customer service! They really seem to care for their customers! BUT this location is the complete opposite! The worst by far!

Dropped off a loose-​leaf textbook on ²⁄₂ around 4:15 pm for binding service with Susie for same day pick up. But called later around 6:20 pm bc I wanted to pick up the next day on ²⁄₃. On 2/​3, I got off work, sat in horrible traffic on 5 south, got to the store at about 4:15 pm, my book was NOT finished!!! No one called me to let me know of this. BS. UNACCEPTABLE. On top of that, the manager made me look like I was a liar saying that the the service turn-​around-​time was supposed to be for today. I can’t believe this place. I will NEVER EVER use their services ever again. Got a refund and left the damn place. Just plain stupid. This place does not even worth one star! Waste of my damn time.

Came here the other day b. Cuz I needed to print out a bank statement and my stupid printer at home wasn’t working. I came in and headed straight toward the copies section… there were a few people in line and one employee working and when the guy in front of me was taking forever with his little priority mail boxes along came another young girl to help me out. I sent the e-​mail to the email posted at the front desk a few times but it was my cheap ass metro pcs phone that didn’t wanna send the dam file. I was starting to get irritated. The girl saw me and simply asked can I see your phone and I gave it to her and she sent it to the email like less than 2 minutes. This was my first time actually coming into. office depot for a needed service. I was pleased with my experience I’ll definitely be back. They treated me very good great customer service thanks !!

Horrible customer service !!! Was waiting a while in line and Susie (at the copy and print) did not even acknowledge that I was waiting there for like 20 mins and another lady was there before me waiting as well!
She Was having a conversation with a guest about her personal life exc. I was Highly annoyed and there were workers walking back and forth while I was waiting and no one even tried to offer to help or anything !
I FINALLY walked up to a worker to ask if anyone could help me. FINALLY someone came over to help me and was rude as well. the WORST customer service I have ever experienced. I was there for over and hour and didn’t even get the stuff I needed :(

Susie at Office Depot was great! I usually expect really slow customer service at any Office Depot I go to for faxing, copies, printing, etc. and Susie was very friendly and was very efficient and fast!

Lazy staff I kept asking for help and the guys on staff could barely move. Then to find this store didn’t carry half of what I was looking for.

Laziest staff in this store. They won’t even make eye contact with you and will go out of their way to avoid you at all costs.
I wish I had remembered that there’s a staples on Main.
I won’t be returning here.

If you want to spend more than 1hr waiting to print 10 pages, look no further. Employees are TOO slow and some are not even capable of doing their job properly. This is my second and final time visiting here for printing service. I’m better off making the drive to kinko’s. I’ve learn my lesson.

I come to Office Depot about once a month since my printer keeps running out of ink.
Yesterday I went in to get my ink fix and a lady that works there was extremely helpful.
She worked the register. I asked if there were any coupons for the ink since, 2 ink cartridges = $ 100. She was sweet enough to let me know that I can get a coupon on the next 30 days or so and bring it in along with the receipt in order to get money back. Awesomeee. She also took the time to explain the new rewards system that I will probably make me some money back. Woo.
Thank you cashier lady.

Overall, my experience here has been professional and friendly. Except for one time, an older employee gave me trouble — took it down a star for that. This place will price match other competitive stores and coupons too!

The people who work here are VERY slow but they get the job done. It is nice that they do postal services here since the post office on Oxford is closed on Saturdays!