Pacific Pet Hospital

Worst service ever. My pit was diagnosed with pyometra so they suggested surgery. So they did. My dog had surgery on a Monday and by Thursday afternoon she passed. They said off a condition she had where she bled out. Why weren’t the proper test made prior surgery? Simply negligence in my opinion. DO NOT TAKE YOUR PETS HERE

To be clear, I brought my friend’s cat here while I was cat sitting. The little guy is on Lasix for a cardiac issue and he started having issues jumping in and out of every litterbox in the house, but not producing any urine. The cardiologist very nicely and kindly referred me to the primary vet and that is Pacific Pet Hospital.
I am fairly experienced in dealing with veterinary staff for my own pets. I called, explained the situation and was asked if I wanted to speak with the doctor. After saying yes, I was transferred to a voicemail. Called back, explained again – not my cat, regular patient there, cardiac issues, Lasix, can’t urinate– and was rudely told that either I could wait for a call back or make an appt. I made an appt.
After trucking the poor little guy 30 minutes to the vet (not their fault, I get that), we BOTH had to pee like crazy! «We don’t have a restroom.» Whaa??? After pestering different staff, I started getting conflicting reports. «The restroom is in the back, it is up to the doctor to let you use it once you are seen» and «We don’t have a restroom, you can go to Seafood City next door.» Really? Where do you guys go to the bathroom? «We go to Seafood City.»
Uh-​huh. Folks, if people lie about one thing, they lie about other things.
Kitty was treated and the doc spoke with the owner by phone who approved everything, so the course of treatment is not mine to judge. Last I heard, he was doing ok.
But based on my experience, the lack of concern on the phone and the customer service, I will give this place a wide berth.

DONT BRING UR PETS HERE! THEY BUY «five star» reviews on Unilocal!All they care about is $!!!
I brought my dog in for a check up n ended with a «your dog needs surgery! [$ 1200.00]! Teeth cleaning [$ 500.00]! These people all care about is YOUR MONEY!
For the amount they scam people, its a run down dump!
I love the comment «I’ve been taking my pet here for the last 30 years!» [SIGH] were are to believe these vets, graduated in the 80’s and set up shop in the mini mall that did not exist? Debbie B.
Real «Yealpers» are NOT FOR SALE!

I absolutely love this place! The prices are very inexpensive and everyone is so kind to my dog Hercules! They ALWAYS make sure to call me when my appointments are coming that way my dog is all up to date. When there was something wrong with my puppy they explained exactly what was going on and exactly what they would do to solve the problem!

I have been taking my dog here for a little over a year now and I absolutely love it! The staff is super friendly, I always am able to schedule my dog an appointment without any problems, and I feel like my questions and concerns are always answered with care.
We have always seen dr schexneider and she is amazing! She is always sincere about the care and well being of my happy, hyper 2 yr old shepherd! :)
Anytime I have called with questions the staff is always eager to answer all of them and never rushes me off the phone.
I would highly recommend this place to anyone and am so pleased to have found such a great place to bring my dog!

We’ve gone to this vet for approximately 30 years and it just keeps getting better. Dr. Michelle Schexneider was super gentle and awesome when dealing with our «very scared» kitties (one of which was a feral kitten I’ve recently brought inside). She took her time trying to get them both to relax so she could do the exam. I was awed by how gentle and patient she was. Even though their pricing seems quite high they do a thorough job. I would definitely recommend them (although I do miss the sweet gal who was at their front desk for years and years).

ALL THEY CARE ABOUT IS MONEY I took my dog today to just get a check up on his eye infection and left having to put him down because the eye infection was so bad he needed a 1200 surgery and didn’t give me another option when I just could of took him to Mexico got the same care for 500 fuck this place hate it hate it hate it always been about $$$$$

First time I’ve been to the vets in a long time and what a pleasant experience. We have been taking care of my daughter’s two cats since she deployed to the Middle East and my visiting sister declared that they needed to see a vet for shots and some kind of health certificate.
It look like it’s been awhile since anyone has taken the time to write a review, so I am happy to say that we will be back if it becomes necessary. The ladies at the front desk were all friendly, happy, professional. I did not go in the back with the cats, my sister did and she was extremely pleased by how professional and cool Dr. Shexneider was to the boys. They are brothers, rescued as kittens but now at about 7 yrs. old, each one weighs close to 20 lbs. each.
One of the boys had a big sticky patch on his back and my sister asked if one of the techs could shave it off. When the shorter, someone older lady came out (very sweet) she said and I quote «Don’t let the other kids make fun of Jeckle, he now has a bald patch on this back, but the hair will grow back, don’t worry.» I seriously never thought that anyone could be so sincerely nice when it came to animals… A++++ experience all the way around.
ps…Good price as well and no upsell to try and buy other things, only suggestions.

I was very unimpressed with this place. Went here once with my german shepherd pup and it was definitely my last. Small waiting area, waited forever in the room, the tech didn’t explain anything to me. I had just moved here from FL and never heard of some of the treatments before and since the tech didn’t seem to know either I accepted because I wanted my puppy to get everything she needed but turns out they were just trying to sell and the treatments were totally unnecessary. The vet had NO people skills and he was very short abrupt and rude. I asked for my little girl to have a nail trim and the doctor had me basically do the nail trim while he watched and critiqued me because «I needed to learn» while my puppy is squirming around and is clearly uncomfortable because I WAS UNCOMFORTABLE trying to trim her nails which is why I frickin asked for them to do it in the first place. This place is totally weird and unprofessional and the receptionist was so flustered that I didn’t even get a receipt or an itemized bill of what I paid for. Don’t waste your time coming here total disaster.

These guys are life savers. Literally. One morning we found a cat in the middle of the road. He adopted us immediately, but he was in bad shape. Basically everything was wrong with him. Upper respiratory infection, worms, eye infection, fleas, lice, etc. He was underweight and lethargic.
If we wouldn’t have taken him for treatment, he would have died. Pacific Pet Hospital was able to help him immediately. They put him on an IV with antibiotics and gave us antibiotics to take home. They also took care of the worms, fleas and lice.
We have now had our kitty for 7 years and hope for many more to come. Throughout the years we have trusted Pacific Pet Hospital (formerly Olympic Pet Hospital) with the care of four different animals and we have always been happy with their service and their fair prices.

The physicians and staff are great. My cat was sick and ended up passing away, but the drs were caring and compassionate during the treatment process and afterwards. I’m so glad to have come here.

DON’T GO TO THIS PLACE. Used this place for my chocolate lab because of recommendation to Dr. Upton. He was great and very low-​key and helpful. The next time I went in just for rabies shot I got the «sales pitch» on how I needed all these tests and my year old dog needed teeth brushing and cleaning. yada yada. When I said I just wanted shot, Dr. Shexneider gave me big-​time attitude and was very rude. Upton is ok, Shexneider is all about the $$$$$. Might as well go to a VCA clinic! The review that says Shexneider is nice probably spent some big bucks.

I was asked to take in a German Shepherd who was about to be displaced. Since the dog belonged to my grandson — I couldn’t say no. The only requirement was that the dog (a male) had to be neutered. My daughter took him to this place and they did the procedure. I had to take him back for a couple of follow-​up visits and each time I did, I ended up spending anywhere from 30 to 45 minutes after my scheduled appointment time before someone would come out, weigh the dog, and take him the back. I never got a chance to see what was actually going on. The dog had some separation anxiety issues so I decided to take him back there only because they already had his records there and I thought it might be a bit faster. They scheduled an appoint for 1240 but called back later and said they could get me in at 1230 — I was there at 1230 and waited until 1250 before somebody came out to weigh the dog and take us into the room. 1:00 came and went and I finally just left. I don’t know if they are good vets or not but I do know that their service leaves much to be desired. If you nothing else going on in your life and don’t mind spending several hours waiting then perhaps this is the place for you. If you are busy then you might want to look else where. I will not be going back because my time is just as valuable as theirs.

I tried one other vet in the area before, and it took forever to be seen and didn’t really feel all that comfortable. I tried Pacific Pet Hospital, and am so glad I did! Dr. Schneider is extremely nice, welcoming and honest. She’s been beyond helpful with my pittie Annabel, and has even called to follow up and see how she has been doing. I would definitely recommend them to anyone looking for an honest, kind and reliable vet!

Just went to Pacific Pet Hospital, Chula Vista, for my litter of 9 AKC Rottweilers to get their dewclaws removed and tails docked. Great deal of $ 25 and change per puppy and they did an excellent job!
Very clean facility and not very crowded.
I am very pleased with their work and I will update in a few days once the sutures are removed.
I would definitely recommend this place to others!

Dr. Upton and his staff are GREAT! They are friendly and take care of your pets with quality care! I have been bringing my doggies here for 5 years and have always had Great Service! They have an awesome Pet Plan!

This is a great vet for your pets. The staff is extremely helpful with any questions you may have. I have called a few times with questions and they were always able to answer them or quickly schedule an appointment to have my puppy Bruno examined. It is awesome to know that every time I go in they know my dog and always excited to see him. They have seen him since he was 8 weeks old and now he is 7 months. The prices are reasonable and they always go over treatment plan with you before they do any work. There is usually a high plan and a low plan. I found the vet on Unilocal and so glad I did.

I was just in pacific pet care this morning. I was so impressed with the staff and doctor… they all were so sweet and caring. Gracie my dog felt so relaxed with the doctor. Great visit. Gracie is feeling 100 percent better now.

WORST VET EVER! I wish there was a zero star rating. The vet assistants are rude! The doctor checks your dog like they are a toy and then charge you $ 50 and gives you a plan that cost you even more money when they know you don’t necessary need that treatment. I was so irrate walking out of this place… still am!

I have been bringing my pets here from the beginning of their lives to the end. They have always been wonderful and treated my babies as if they were their own. When my Amber and Gracie passed at the emergency we received cards and flowers the next day. They unserstand the love for a pet. They are the most competent: the people docs I work with still talk about how Dr Upton diagnosed my dogs Addisons. Now my babies are gone, but I am comforted in knowing they had a full life with the help of Pacific Pet Hospital.