PostalAnnex+

Been going here for all my mailing, paperwork needs for as long as I can remember. The staff are always very friendly and they take care of you right away!

Feels like I’m sending myself in a box when I walk in, so tight and cramped. The reason for the one star is they try to force a minimum dollar amount to use your debit card or they’ll charge a fee. Uh, hello, against the law. If you have the contracts with the Visa and MC that’s your deal, next you’ll charge me a gas charge because you had to drive to work. Just go the 2 blocks north to the post office, not worth the hassle.

Thank you Andrea for always taking care of us quickly and efficiently. We send out packages for our business daily and she is always really helpful and considerAte. Thx again

Awesome customer service! An amazing group of employees and the owners are super nice! We ship most of our products here and always competitive prices! We appreciate all the help and will come in again soon!

Excellent customer service! I am so happy I found this Postal Annex. So far they have helped me with my passport, making several prints for my wedding invitations, and sending military gift packages over seas. I’m very impressed with this store and the care the put into everything they do. In the past I tried the Postal Annex across the street from Southwestern college but they are very rude and their service does not compare. I am just so glad that I discovered this store. They recognize me every time I come in and the employees treat me so kindly. Thank you!

Best customer service ever. Everyone is so friendly and always answering my questions. I even love the way the wrap my packages. I go there twice a week at least. Thank you for all your great service and prices.

Needed a Notary Public. It cost $ 10 and was done very quickly and professionally. It does get crowded since it’s quite a small branch.
But for what I needed, it was perfect.

I went in there a few weeks ago in the morning to get something sent off. There was an older lady who did not acknowledge that I was in there and continued to do whatever she was doing. The owner had his back towards me the whole time while he was on the phone. The first few minutes, I told myself to just wait patiently. But after waiting a few minutes longer, I realized I was just being ignored. I left and did not bother to send off any mail that I needed for that day. I will never come there again. Tip to the employees: If someone comes in, acknowledge them and let them know they will be helped in a few minutes. I actually live in Bonita and was just in the area. I will keep going to the Postal place in Bonita as the owner and workers are more courteous and always helps you as soon as you walk in their door.

This postal annex is run by a wonderful family. They always go above and beyond to make sure they help you with whatever you need. Thank you for all of your hard work and excellent customer service.

I’m confused. I just called less than 10 minutes ago and was told from a unpleasant sounding female that you do not offer print service. Do you or do you not?

Good people, this review is for the uhaul rental. I’ve used this location twice, twice they have been nice. Not much else to say.

The family and I are in San Diego this week and we needed to get some documents sent over night. Considering my last experience here 4 years ago and knowing that the place is under new management, I decided to give it another shot.
Everything went fine, and they tried to be as helpful as they could. Good luck on the new business. At least the old owners got the drift.

Although this Postal Annex is convenient and close by, it got a low rating because the customer service is not good at all. I recently picked up a package that was delivered there (I have a PO Box there also), and the box was obviously damaged in shipping (not Postal Annex’s fault but UPS). The employee there stated sharply «that’s the way it came to us» with no more explanation, etc. Then when I signed for the package, she thrust the clipboard in front of me and sarcastically said «have a great day». I understand not being in love with your job but don’t take it out on customers.

So, I wrote a bad review about this place last year and now I feel like I must change it. The owner has personally sent me a message with a sincere apology and informed me that they have taken care of the problem. The customer service from the ladies working at this Postal Annex is excellent. They are extremely friendly and helpful. Good Job!!!

It is a relatively small office, but the staff was polite and extremely helpful. Customer service make all the difference for me.

I have yet to have a good experience at this store. I would rather wait in the lines at the USPS then deal with the condescending service and overpriced business.
The first time I used this location was to mail some cards that my son had made for his grandparents, they were a little bulkier than a normal envelope b/​c he had used foam stickers and the lady behind the counter went on, and on, and ON about how much she hated that kind of cards, and how difficult it was to mail, and how much it was going to cost me (granted, it did cost more than it should have, but that’s the PA pricing) and then she took forever to complete the transaction, b/​c she was still talking about how inconvenient it was to mail that type of card, and even called someone else in from the back to ask them if they also hated mailing that kind of cards. REALLY???
The second time was for a notary for the sale of our car and again it felt like pulling teeth to get it done. I don’t know if this woman doesn’t have enough to do in her life and so she makes everything so drawn out, but it took 20 minutes to complete a simple notary with a million questions that were none of her business. I wouldn’t recommend this store to ANYONE.