Robert L Evans, OD

I just got off the phone with a receptionist who was extremely rude, I was trying to make an appointment and asking about the hours since its my first time with them and she was raising her voice and giving me attitude. Seriously I was just asking for information she did not have to be rude, I wanted to give this place a chance since the reviews were mixed and the doctor had good comments but maybe after they control the staff and train them properly, they have to be able to provide good service, geez lady

By far the worse place I’ve ever been too. Thought I tried giving this place a shot after reading the reviews on Unilocal.in short words this place sucks! customer service chics are rude and seems like they dont relly know much I guess answering the phone and wearing glasses is all a monkey needs to work here. I had lost my glasses at the beach so I decided to purchase another pair ignoring the fact that the last frame was super crooked I went a head and called to purchase the same ones again. she took my credit card over ghe phone and charged me the money .no biggie she said she would order them on Monday since it was a weakened. I understood not giving it much thought I said its ok. come Wednesday of the following week I get a message stating that the frames I wanted were not available anymore,. ok I get another call from them stating they had one more pair and disregard the last message… weird but ok. By the time I pick up my glasses. Nightmare!!! Wrong frames wrong color and the were extremely crooked. smh. I told the lady and she said. «Well ur face is crooked» I was like wtf. lol but ur glasses shouldn’t be. After several attempts of straightening them I decided to say f it. Ill try em on. Half of the glasses are high on the side and they are horrible. I asked about a refund they said No! Stay away from this place cheap frames bad customer service and not worth it. Trust me. 1 cus I cant give the 0. Worse experience ever.

I was unsure about going to Dr Evans (chula vista) because of that 2 star review… But after reading other reviews from other places, I took the chance and I booked my appointment.
So, glad I did! Maybe that 2 star review went on the wrong day… Because my experience was great!
When I checked in, there were some issues with my health plan (how can this be… weird right???) anyways, The receptionist explained to me the situation, so I decided to call my insurance. Even though I did not like the cost I was given by the receptionist. it’s not her fault of how insurance companies work… Turned out the receptionist was right…
Before meeting Dr. Evans, I had some exams done by a lady (Linda, I believe) She was very professional, not the bubbly type… but she knew what she was doing!
Dr. Evans is wonderful and accurate, he gave me some borrowed lenses since I had lost mine!
When I got to choose my frames, Linda helped me again! She was great! Gave me advice and showed me different options. I left there very happy and glad that I had gone to DR. Evans
I was called to pick up my prescription, and everything was correct. I love my glasses! I can see really good and get compliments on the frames!
Dr. Evans office is very experienced and employees are nice too! I would definitely recommend him hands down!

Dr Evans should have nothing but 5 star reviews. He is one of the most admired eye doctors in San Diego and everyone in this field loves and looks up to this sweet and precious man. He has also the most experience in this field and his knowledge is unsurpassed. I met Dr Evans over a decade ago when I suffered a corneal tear. Every other doctor I called was more concerned with the fact that I didn’t have health care and how I was going to pay for my expenses. My dad recommended that I call Dr Evans. He rushed me in that same day and gave me all around VIP service. He has always been patient, loving, gentle and kind. He is truly one of the most lovable people on this earth and the kids love him!!! I drive from rancho bernardo to Chula Vista just to see him. 5 Unilocal stars, Dr Evans is the best and highly recommended.

SO, just to focus on the good before the bad and the ugly, the Doctors here and not the problem. Doctor Evans is a sweet old man who gives you an exam and you both go on your merry way and doctor Carter is a very nice woman who is easy to talk to. My one star bump from the lowest is a tribute to them being nice people.
HOWEVER, the person who handles the ordering of contacts and glasses, who shall remain nameless only because she is so rude that she doesn’t even introduce herself to you during your visit, is extremely abrasive to anyone who isn’t willing to shell out whatever cost of their in-​house products are. I’m assuming/​hoping that she is at least decent to the people buying everything from her. I have had the mandatory 2 visits in two years for my contact prescription and the first time she was so rude to me for asking to simply give me the prescription I needed in the brand I knew worked for me, without having to walk around in what I’m sure is a more expensive brand that was uncomfortable and I knew wouldn’t work. I’ve been wearing contacts since I was in the 7^th grade and I am a 24 year old woman. YES, I do know what works for me better then you.
On this visit, she handed me trial pairs only to take them back when I told her I wouldn’t be ordering my boxes with her because «WELL you aren’t coming back HERE so I’ll take these back» I’m glad to save you the 1 dollar in trial pair contacts by not taking them.
At the front desk I asked a question about my billing only to be told
«WELL, its usually $$$ and your ONLY paying $$» Cool. I guess that puts me in my place. I guess I don’t pay for insurance that gives me that discount and you are just giving it to me out of the kindness of your heart and I should pay and get the hell out of your face because you wanted me to spend more.
There were so many other little instances of rudeness in my past 2 visits that I just don’t have the time to get into. Mind you my face time with this woman was about 10 minutes tops each time, and she managed to belittle, insult and offend me in such a short time span, efficient! It’s enough for me to say, although the doctors are very nice, I will not be back.

If you are looking for an optometrist I recommend Dr. Robert Evans. He is a sweet personable old man who makes your visit a pleasant one. He supplements his explanations with cheesy jokes but you have to give him credit for trying.
His staff are friendly and helpful especially in finding frames that compliment your face. They’ve got a variety of frame brands to chose from (Dolce & Gabbana, Prada, Guess, Vera Wang, etc.) and they’re quick to get your glasses once you place an order. Dr. Evans also has another office in El Cajon.