We were desperate, we were moving out of rental house in Otay Ranch that belonged to beyond picky owners and our movers completely trashed the off white carpet(I know, I know why have off white carpet in a rental home) I found a door hanger from Steam Express, called them and the owner came by a few days before our appointment and accessed the damages and gave us an extremely fair quote. We were so happy with the price we decided to included steaming of our tile floors to clean the grout and dirt that seemed to be glued onto the tile. On Friday our guy showed up on time and went right to work, it took several hours in record breaking heat and yet he never complained. Our tile floors looked like brand new when he was finished, as did the majority of the carpets both upstairs and down. He warned us that he might have to come back to redo the worst of it in the living room if the stains came back up, no charge. They did and two days later he was at our door step bright and early and by the time he was done it was perfect. In addition he agreed to do our garage floor and a few stubborn spots on our concrete patio. He went above and beyond and I can’t thank him enough. We had our walk through today and we get all of our deposit back! Our landlord indicated that the house looked«perfect» and we owe it to Steam Express. I know it sounds like I gushing, but I can’t say enough nice things about this company. Most companies told me what they won’t do when I called and this was the first company who actually told me that whatever we need, they will take care of it and they did. If your carpets need cleaning, or your tile or anything else call these guys first, you won’t be sorry.