U.S. HealthWorks Medical Group

This place has horrible customer service. They are not friendly, they talk to patients like they don’t care.
The waits are ridiculous, I have been there for as long as 2.5 hrs. Even scheduled appointments take up to an hour.
Pros
Doctors I have talked to are great
Cons
Ridiculous waiting times
Bad customer service
Small office for how busy it is
Poor staff

If I could give this place «0» stars I would. Both women, especially the youngest of the two, were extremely short and rude. I understand the office can get busy but if customer service is not your thing, go work somewhere else. Big two thumbs down.

This place is a joke I’m the only one here for work related issues and am I being helped yea right I’ve been here for more than 20min already and nothing they close in 5 minutes STAY FAR AWAY FROM THIS LOCATION. Ooh yea they lost my DOT physical paper work my last visit here

I had an appointment at 12:00 pm. It’s now 2:45 pm and I still haven’t seen a doctor yet. What’s the purpose of scheduling an appointment if I still have to wait over two and a half hours? This location is very understaffed.

This location has good customer service, receptionist are trained professionals in the medical field. The wait room is small 10 – 14 chairs, hot/​cold water dispenser w/​cups, soda vending machine & flat screen tv. The temperature is a bit chilly, depending on long the wait is. If you have an appointment or don’t will depend on how many providers are at the facility either a doctor /​physician assistant. It really depends on the type of care for your visit will determine wait time. For work related employment physical usually ask vitals (height/​weight/​bp/​temp), hearing, visual, drug test, TB test, stretch test & weight lift test was about 2 hours. They see you right away, friendly and professional! Always ask if you are in the wait room waiting for a room to be seen, just be persistent, getting upset or angry will not improve the time to be seen right away, so plan ahead with your schedule. Parking is challenging, the front has a green curb & the side (Naples St) is open & in the middle rows too. The reason I only gave 3* is the doors/​walls are thin, it’s easy to hear medical privacy conversations & in the receptionist area they require to make a enlarge copy of your drivers license as a front cover for your paperwork that is displayed on a file rack behind the receptionist chair & it’s a lack of privacy on the patients behalf.

This place needs to experience some type of reform. Completely unprofessional in every capacity. Arrived a few days ago to an office full of people frustrated and angry for having to wait hours upon hours for any sort of service (some even deciding to leave on the spot) I tried to get an appointment for a drug test only to be told the systems were down. No appointments for another full week. Was told to come in early Saturday. Came in as the first person into the office (all paperwork ready) checked in and ended up waiting over an hour. I see a few people admitted who came in half an hour after I did … I ask the receptionist how long I should be expected to wait… Told that the Doctor is alone and the MA is running late. Told to wait another 40 minutes. I see the replies by management for other Unilocal posts. Seems like they don’t care at all about improving their services. If you have to come here for employment, expect to have a difficult, painstakingly slow, and stressful time.

I was referred by my primary doctor UCSD for urgent care I call before heading over there to make sure they were link to UCSD. the receptionist advise me that they were linked with UCSD I drove to the office I asked her again are you link with UCSD her answer yes. I waited over 2 hours in the waiting room so she can tell me that they no longer take UCSD patient.

This place is ridiculous. When I fractured my leg I spent 3 hours waiting before nurse finally called my name. I was told I had to wait because I did not have an appointment. Week later I had a follow up appointment and still had to wait for 2 hours to be called. This is crazy!!!

God awful service, sitting in the waiting room for an hour and a half for a urine test. They have my paperwork but still haven’t called me. Nobody that came after me is still here. Unbelievable.

Bad service how are you going to make an apt with a client then cancel on them? Had a appointment today at 11 am got here at 10:30 just for the lady can tell me at 10:50 that the dr has an important meeting that I would have to come back at 3:30 come around 3:58 they put me in a room the lady Filipino lady was just rude… I’d rather go to a normal hospital than to deal with unprofessional people …

Very slow service. i was the only one on the waiting room, no other patients in the bldg that i know of amd i still waited close to 1hr! I came here for worker’s comp. I shoulda went to Sharp. The lady at the front desk does not smile amd is rude when answering phones or answering people in front of her. Her voice is very monotone, gives a very bad vibe about the place. will not come back to this place.

You have to come in to this place with a lot of patience. The staff is clueless and misinformed. Even with an appointment, you will have to wait at least an hour before they take care of you and when they call you in, you will have to wait some more before the doctor sees you. Don’t bother marking appointments over the phone. The staff will mess up and you will have to come back in. TERRIBLE SERVICE.

I agree with everyone else here. I was the first to get in at 830 am for a tb skin test for school… And was probably the last to get called. 40 mins passed and there was about 8 people; 3 people got called within that 40 mins… more and more people walk in and less people getting called… I’m giving 4 stars for them being able to take walk ins, but taking off a star for the long wait. I wasn’t able to schedule an appt on time w my primary care and had to come in here last minute. I finally got called in around 9:25. Moral of the story: Be prepared to wait LONG!

This is just about the worst place! Even with an appointment I still waited 2+ hours. The MA’s are so ghetto acting and looking. Two of them were talking about getting high in the hallway! The reception lady is rude as hell! If they were being secret shopped she would have been fired on the spot. I came in with a broken arm and was asked to wait and when I asked for maybe a pillow or blanket to prop it up while I waited hours to be seen she explained to me they don’t accomidate like that! Wow! I will definately be taking it up with there corporate office. Run far far far away.

DO NOT COME HERE!!! Spent four hours waiting to see a doctor for a physical… Wtf. Had I not paid I would have walked out, staff was clueless, rude, and the place looked worse than my vets office. Save yourself the trouble and go somewhere else… you mean absolutely nothing to these people. Receptionist was rude, incompetent, and acted like I was bothering her after I asked about the long wait… I hope this review saves someone from a horrible experience.

Dirty, slow, unprofessional, inattentive… I had to come here for a job drug test and physical. The front desk lady made me fill out paperwork I had already given her. Then I waited an hour after my APPOINTMENT to be seen. I only upped my review to two stars because the doctor was very nice.

In and out pretty quick 20mins no appointment

If you have no appointment and want to walk in, expect to wait about an hour or so to be seen by someone…
I honestly dreaded coming here after being turned away at Sharp Urgent Care due to a mistake on my insurance card saying «multicultural». Upon arriving here, the office seemed quiet wtih less foot traffic around 9AM, however being a «first time patient» there and not having an appointment first hand, I would say I waited about 1 hour and a half before I was seen. Let’s just say I was getting hungry, getting restless and becoming weaker by the minute! After arriving, there were more patients arriving and the waiting room was becoming packed!
In regards to the care I received, the doctor or nurse practitioner diagnosed me right away after I explained to her my symptoms. She was understanding of my needs and fulfilled my request for a doctor’s note to submit to work. Stubborn me only asked her to write me a note to be excused from work for the day, but when I got home, I realized I should have asked her to write me a note for the rest of the week! Since that was the case, I called the office and asked if she could write me another note and within an hour, the doc returned my call and wrote me up another note to cover my sick days.
Although the care I received was quick and concise, I felt the organization of the whole office in general was a mess and could be improved especially the waiting area. After this visit, I am changing medical care providers so that I won’t have to head here again for any future urgent care visits.

So I have never bashed a place but I really had a horrible experience with a terrible front-​desk girl. After keeping me on the phone holding for 5 minutes and asking me to spell my name 3 different times she still could not find me in her computer even though I had been there previously. I won’t bore you with details but she was completely incompetent and then rude on top of that.
On a more positive note I ended up going to the U.S. HealthWorks in Kearny Mesa and had a very pleasant experience with the front-​desk person there, who oddly enough found me upon spelling my name the first time even though I had never been to their particular location.
To add insult to injury, when the new doctor saw me he said the Chula Vista location had given me the wrong brace for my foot. Apparently the one they gave me to wear for the past week wasn’t the correct one that the doctor had ordered for me.
Anyway my opinion is that if you are not happy with a place you should take your business elsewhere. Even though the Chula Vista location is just blocks from my house I will be making the extra drive to Kearny Mesa to get good customer service and proper medical treatment. There are simply too many other options to deal with rudeness and incompetence.

After hearing from my guys about what a drag it is to get your annual physicals done here, I decided to check in an hour earlier to see if that one hour made a difference.
When I got there, the place was packed to the point that people were waiting outside the facility. I expected a long wait but, to my surprise, I was taken care of after just a short wait.
I was helped out by Sal, this guy was pretty awesome and helpful.
As for the 4-​stars vice 5-​start, when the doctor saw me, she had me drop my pants and drawers to check if i could cough to the side. BUT, she suddenly opened the door to walk out and guess what? My pants were still around my knees and the door was wide open. That to me was a bit unprofessional!
Also, with as much money as they are making, they should invest in a larger t.v. and hang it on the wall. That 13″ t.v. they have on the table just don’t cut it.