US Post Office

After writing this review I learned there is a drop off pile, and that’s all I really needed
Already passed my lunch break, and the line hasn’t moved in over 20 mins. Only two people working, and they keep trying to upsell the customer.
Seriously this place is a joke. I dread using this post office.

The lost my package!!! And said just come back tomorrow! Im so upset, the made me wait for more of 30 mins for that answer… The tracking number says it was delivered yesterday! In the future only UPS !

If there was a minus star I would rate that! Just in the past year or so, I have had so much trouble with the USPS! My regular mail carrier is a gem, but it seems they have float carriers more often than not. I had a MC straight lie to her superior that she «personally handed my packet to me.» Really, cause my neighbor had it and it was left at her front door. The most recent incident, was a family member sent me a letter marked «photos,» *actually cash, and it never arrived!!! HMMMMMMM maybe the «photos,» marking is known to have cash. Well she was generous enough to send it, and I never received it. Shame shame shame on whoever STOLE IT. You will be paid back 10 fold, and not in a good way!

I am new to the area, so our mail man was holding our mail until we securely place our NEW mail box. When it was my turn, it seemed like they reach there hand behind the wall and WALA my stack of bills was handed to me. That easy.

I’m only going out of my way to review a post office because of my bad experience. I get it, it’s a busy place and theres a lot going on… But that’s no excuse to be super rude and condescending to your customers. Not cool post office, not cool.

This place is only good because it has an after hours lobby and mail slot big enough for boxes, but do not ship from here unless you want mail lost, stolen, or guaranteed three to five days of unexplained delay.
On the phone they say it’s because it goes to another sorting location or «because it’s a county post office, not a town post office» or «because your return address says San Ysidro» is why there’s no tracking updates for almost a week.
Other post office clerks laughed at these explanations. Also, these have to be the most disgruntled postal workers in all of San Diego County. Even the ones at the San Ysidro border post office don’t talk down to people like this.

I know this is a place where people are employed by the government, and it is not likely the employers will look at it and make change… and also I would like to add that this particular comment is not in reference to this particular post office on 3^rd only, but to both… and mainly to the one on Oxford St. in Chula Vista between 4^th and 3^rd. I am writing it here simply because the other address doesn’t have a Unilocal page. So here goes:
First and foremost, every single time I walk into the oxford street one (I RARELY ever go to the 3^rd avenue one) the line is out the door and moves as slow as Christmas. There are always two ladies there. A blonde haired lady and an Asian lady, both middle-​aged who talk very rudely to many customers, get off topic, and take far too long to take care of one person, and then in addition to this, are always bickering with each other. Like they are always trying to one-​up the other or getting upset because they felt disrespected. They both have a superiority complex for sure.
Secondly, I do not know who runs the mail to the residents from this place, the only thing I can say is that I never have a problem getting my bills, but ALWAYS… and I do mean ALWAYS have a problem getting any packages. Whether it be something I order online through a store or through Ebay or anywhere that uses USPS, it never makes it to my box. Maybe once or twice it has. However I can tell you that I have gotten packages weeks later from my office manager at my apartment complex because some random person who happened to be honest that day turned it in when it turned up in their box. And there have been some times that they never turned up at all, even though tracking says it has been delivered, probably because the person who’s box they stuck it in happened to not be such an honest person that day.
In this case, I visited family in Georgia with my children this past week for Christmas. My children were mainly given money or gift cards cause I told everyone the issue with receiving mail, but I, however, got a box of picture frames and a picture frame collage filled with sentimental photos of my family and I. There was no way to board the plane with these so I had them mailed to myself. Tracking says they were delivered this past Saturday and it is now Wednesday of the following week. Not only this, but my children’s grandmother on their dad’s side bought them both Nintendo 3DS games and had them mailed here. Tracking says it was delivered Friday, and again… it’s the following Wednesday. What happens when you notify them of the missing package? They take a name and number and leave a message. The last time they did that, they didn’t call back until two weeks later. By that time I got a refund from the seller, and the package still never showed up and the issue was never resolved by the USPS… they literally just called to ask me «Did you get your package yet that you called about a few days ago?» …really? more like weeks ago. –_​_​_​–
Now I am calling back because the picture collage my sister made me for Christmas that was mailed is irreplaceable and the others were purchased by others. I am actually writing this comment as I am on the phone with them as a matter of fact. Want to know how long I have been on the phone waiting for a representative? 1 hour 16 mins and 42 seconds. –_​_​_​_​_​– Insanely ridiculous.
Just a bonus for you: I actually got mail on both Friday and Saturday. All the mail I got that day had my name clearly written and my address as well. How do you put that much mail in the right box and just so happen to leave out the packages with the SAME EXACT NAME AND ADDRESS on them !!! And then mark it as delivered. Either it got put in the wrong box and some dishonest person took it for themselves… or maybe they haven’t checked the mail… idk
OOOOORRRRRR…someone from the post office is stealing packages because this happens like I said… EVERY. SINGLE. TIME.I.ORDER.A.PACKAGE.
What gets me is that my tax dollars pay for this seriously incompetent service, and I hear and see people complaining about government programs all the time when it comes to aid for the less fortunate and what not. I am seriously wondering why we haven’t demanded the government hire more competent employees to carry out the job duties of their mail service.
I would like to add, that I am a server. I deal with the public on the regular. I understand there are frustrating days and that people are human and DO make mistakes. However, you don’t make this mistake consistently unless you just don’t care. It would not be an issue for me if this wasn’t happening every time I ordered a package. I am literally afraid to shop online.
So fed up with this.

Yesterday I went in because I got one of thos pink slips to pickup package. I guessed they missed me. And at the counter that I went had a sign that read closed but yet they were helping people. So when I got my turn the guy said that the package would arrive today due to the fact that the mail carrier was still out. So today I go to the same place where the sign said closed. I asked the lady next to the sign if they could help. She said sign says closed in a rude manner. I said yesterday I was here and someone was here helping even though the sign said closed. Lady says it’s closed. Again in a rude manner. And right before I got in line this girl cuts in front of me. Anyway after I got home with my package. I notice it read. CARRIER— LEAVE IF NO ESPONSE. not my day :(

I was hoping I would get some assistance for a returned package I dropped off so I called this branch and spoke to Kathy. All I was hoping to get was an estimated delivery date for a returned package but all she kept saying was we ship the same day. Its like a scripted line they use «we ship the same day». I also asked why my tracking number never got updated and she said they didn’t scan it. Wow so why even have a tracking system if USPS employees simply refuse to use it? Tax payers continue to waste millions subsidizing the USPS. They should just shut it down.

I have never in my life recieved such bad service. I am trying to send my husband, who is in the navy, a care package and this woman has the worst attitude. Just about every staff member i spoke to was ridiculously rude. I would rather drive far away than deal with these people again. completely awful and no organization.

The employees are always looking for conflict and are very sarcastic, if it was a private company they would have been closed years ago.

Line is always a nightmare, but if you have a business line card, there’s never a wait. And the employees always remember you which is really nice:)

Shity services always over the phone or in person today I got there at 5:02pm and I had to pick up a package that I was supposed to recicived on 9÷2÷15 but because of idiots like them they send my package back to the San Diego post office and that delay my package one extra day and today like I mention above I got there to pick it up because «they could not find a secure place» to live it and because I was 2 minutes over closing time the black guy in the door Wil not let me get my package and I explained to him that I really needed to get it today because I was going out of town and needed to take it with me and still he did not let me in I would understand if they had a bunch of people who wanted to get in but it was only me and all of this cause of there incompetence when they should it been delivered on time on 9÷2÷15.
All I have to say a they fucking suck at customer service specialy that guy in the door that could help me out and he dint.
Those people should not work there.
Idiots.

Already passed my lunch break, and the line hasn’t moved in over 20 mins. Only two people working, and they keep trying to upsell the customer.
Seriously this place is a joke. I dread using this post office.

I wish I could give no stars!!! I just had to pick up an item that could have been left at my home. Hour wait for crap!!! Worst service I have ever had at a post office. They are a government agency, and their jobs are secure… And they act like it!!! They could care less about any customers!!! I use the usps as little as possible. If there were another option, I would us it!!! Tax payer dollars, hard at work!!!

I’ve been here a few times to ship packages… I just want to get in and get OUT! im tired from work, dont want to be bothered… This is the second time I walk in with my work uniform and the lady at the counter asks about my job, what its like, and how hard is it to get in there… She was so distracted talking about my job that she mislabeled one of my packages with the wrong address and price… of course I played cool but was so annoyed by her voice… I DONT KNOW YOU, I DONT WANT TO TALK ABOUT MY JOB, I JUST WANT TO SHIP MY ITEMS AND LEAVE!!! They’re so arrogant and unprofessional… It would be nice if they just focused on their work without trying to uncover their customers’ identities… I won’t walk in here anymore unless im sure certain people arent working that day!
Go to the one on Oxford. Its a couple of miles away and the workers will get you in and out…

Every time I order from one of my favorite stores in the area, they drop it off here to be «delivered». it takes 3 – 5 days after receiving the package before they even decide to ship it out.
I am a 2 hour drive away, why does it take over a week for a package to be delivered? Staff accordingly or time manage better. People relay on you to do your job effectively and efficiently.

They have the most horrible customer service I ever experienced! I came in without my tracking slip because it was misplaced, usually you can just come in with an id to pick up your mail. A guy named Gregory came up to help me and he asked for my slip and I told him «I misplaced it but here is my drivers license». He responded «that’s what they all say» I don’t know why he was even rude to me to begin with. He proceeded to help other people behind me telling me to look for my tracking. He ignored me several times. Another lady came out and I asked her so she still handed it off to Gregory who was no help to begin with. After about an hour and I was the last one there he than went to look for less than a minute and still told me it wasn’t there. I was so upset and ended up just leaving. If you don’t like your job don’t take it out on other people. I end up making an claim on my item and against the employee who was very rude. No one should have to experience that kind of treatment.

This place has the worst staff! Very rude, I haven’t been receiving mail for a month, I’ve been there 3 times already and they haven’t been able to fix the problem and every time I go there I get an attitude from the staff.

This place is the absolute worst and the employees are so stupid. Called this morning about a package that had left a day ago from Anaheim that was supposed to arrive at this branch. The lady that answered was so slow to give answers and gave me wrong information. «I don’t know» was used in alot of her conversation with me. She told me there was a delay in my package because the city and state were not found on the package itself so Anaheim post office kept it behind to check it out so it would be a processed delay. She then told me to call Anaheim’s post office at the end of the day to figure out what the hold up was.
I called Anaheim and the gentlemen who answered actually sounded intelligent and gave me quick and real answers. He tracked the package and told me that this branch had received it, but for SOME reason, had mot processed it yet. Its been 24 stinking hours. How have you NOT processed it yet?
He informed me there was no such issue with the package’s address info and that I wasn’t supposed to call their branch for this problem. This post office should have dealt with it because the package is already within their possession. I have had many problems with this post office before, and almost all my packages are always late up to almost a week or get lost inside the facility itself because it got left somewhere or forgotten about. They have also lost mail like rent checks that I send out to my landlord, which wastes my time, and lands late fees in my lap due to the employees and their outright stupidity.
I do NOT reccomend this post office to anyone whatsoever.

Literally made a Unilocal to let everyone know this post office is the most unproffesional place of buisness i’ve ever come across, the line is always busy called atleast 50+ times during buisness hours for the last 3 days. My package was «undeliverable» because there was extra numbers in the apt letter, i had called and some woman got to change my address and it’s been 2 days still nothing
have tried to call multiple times.
so stupid.
finally got an answer!
supervisor was nothing but rude and nasty but another woman was very polite and helpful
Changed from one star to two only for the other woman helping me was very helpful.

This is crazy been here already 5minutes and the line hardly moved. Too much people waiting in line. They need more people working here there’s only 3. Usually use their outside do it yourself mailing. But it’s out of service. I’m always going to the post office and not liking doing all this long lines. Every time! I mean the people working here are doing the best with so much people and still having to ask all the questions needed to. But wished it could go a little smoother going to the postal office. When the lady was finally finished with her customer I went up to the register and put my envelope on the counter. Soon as I did that she was really rude by saying I didn’t call you up. Really? So I went back then a min later said you can come up. then she asked did you cut on line… umm no!!! It was my turn! She got on my last nerve saying that

In my line of business I have to deal with local Post Offices. Day one, I called this Post office and spoke with Rueben, he seemed nice and gave me the information that I needed. Later on that day, I called… waited on hold for 20 minutes… I needed to get to a meeting, so I hung up and tried calling back after my meeting. Called back… got a busy signal…20 minutes later, I called again, received a busy signal…10 minutes later, called again and received a busy signal… called again an hour later, received a busy signal… called again 10 minutes later, received a busy signal… called again, and again and again… received a busy signal. It was as if the business had taken the phone off the hook. There was a busy signal up until the close of business.
It’s no wonder why the Postal Service is going out of business. I could not move forward in my own line of work, until I spoke with someone at that location about one of my clients mail being held.
It seems that this location is obsolete and should save money by closing the location and annexing it services out to a more competent location.
This location is a complete money sucking vacuum that does not provide any services.
If you live within the routes of this location, I am sorry, they are probably stealing your mail or they will deliver your mail sometime with the month.

If I could give this post office NO stars I would! Had a package go out for delivery on December 9^th… no further tracking updates after that. Been trying for a week to get a hold of someone in this office. Had to call the main 800 number and file a case. What do they do??? Give me the phone number to this post office! Either the phone is always busy or just rings and rings! Finally spoke to the route supervisor for my area yesterday and he was going to investigate and call me back in 30 minutes. 24 hours later, still haven’t heard from him and once again… STILL can’t get ahold of anybody! So frustrating!

Not really a 24 hour location! I’m sitting outside of this post office, here because it claims to have an automated postal service box (that can easily replace most cashiers) but it’s locked inside! You need a code to enter and I guess only ppl with p.o. boxes can get in? Seriously? I’ve pressed the bell button and tried random numbers, now I’m waiting in my car for someone to open the door… Ugh
You might be thinking, «but Unilocal and/​or Google says they’re closed! «true! But the hours on the window says they’re opened! The hours on their website says they’re opened! Seriously, why would they make it difficult for customers to use their services?

I’ve only been to this post office a couple of times, the most recent was right before the holidays (yes, when everyone and their mother’s brother was there to send or pick up packages). The line was really long, but one of the workers was walking down the line to give assistance even before customers made their way to the front, so that was nice. Staff has always been friendly and helpful so I never end up minding the wait all that much anyway.
Parking, though? Atrocious. The worst ever. Impossible if you’re trying to run in «real quick» during lunch.