Deck Tech

What I was sold was NOT what I received. When DeckTech’s «salesman» Ryan came by (he cancelled the first appointment and was late to the second) he walked me through the program and stated «We will do a 10 Step process.» I had had other quotes by reputable painters to power wash and stain the deck that were much lower, but with all that was promised by Ryan I decided it was worth the extra money to go with DeckTech. I figured this is what they do so I would get more and that would cost me more. I was wrong. Here is what they promised and my thoughts below each «promise»:
1). Home and Landscape Protection: We will mask and/​or cover all landscaping and foliage to prevent it from coming into contact with the restoration process. This will be performed as needed.
— Yes, they did this very well when staining, NOT when power washing. Nothing was covered and I saw my bushes being washed too.
2). Cleaner and/​or Stripper Application: We will apply a biodegradable and sustainable chemical, detergent, cleaner and/​or stripper (as needed*) via a special HVLP applicator pump, followed by a surface agitation using a special applicator brush allowing for maximum saturation, coverage and control.
— Ryan told me this would be done. When the Power Washed showed up I called DeckTech and asked why he was power washing first before the cleaner/​stripper application. I was told this wouldn’t be done as it wasn’t needed. This was a major reason I contracted with DeckTech and something Ryan told me absolutely would be done.
3). Dwell Time: Once proper Dwell Time for optimum cleaning results has been achieved, your Deck Tech cleaning technician will provide a deep cleaning of your wooded surface using a state of the art high pressure washer employing special techniques, tips, and/​or a self-​contained cleaning system to restore your Deck to its original beauty.
— Well, since the Cleaner/​stripper was never done there was no Dwell Time. As for the cleaning with the pressure washer «employing special techniques, tips, and/​or a self-​contained cleaning system» I guy came out using a pressure washer. Not sure how special this was. I also showed him that the back step pulls away from the house by physically moving the step. He power washed the step, but not the deck under it. Really? He washed the step then put it back, and then power washed the rest of the deck WITHOUT cleaning under where the step is located. He was here for 1 hour.
After the surface has been through the proper drying time (typically 24 hours) and upon the next available day (barring inclement weather), our Deck Tech sealing technicians will perform the following:
–There was no «inclement weather» for the next 4 days, but no one called and no one showed up. Then it DID start raining and it took another 2 weeks before the strainers showed up. I kept being told how far behind they were at DeckTech with the rains during the Spring. This was August. Really?
4). Home and Landscape Protection:
— They did a very nice job of this.
5). Nail Down Service: We will nail down any fasteners that are not flush with the surface boards. This will be performed as needed*.
— I guess it wasn’t needed. Never heard a hammer used.
6). Sand and Surface Preparation: Then your sealing technicians will sand all horizontal surfaces to open the face of the wood and remove splinters. This will be performed as needed*.
— The «technician» had a hand sander with what appeared to be an already used piece of sandpaper on it. He «sanded» the top of the deck for 5 minutes, lightly going over just the flooring. Never once sanding the railings, steps or any other wood surfaces AND never changing the sandpaper that was obviously used before.
7). Product Application:
— The two people did a really good job of this.
8). Application Protocol: Next, the Deck Tech seal team will back drag using special lamb’s wool applicators to remove any excess product from the surface.
— Did not see this performed. Maybe I just missed it.
9). Clean Up: We will then clean up all home and landscape protection.
— The two people did a really good job of this.
10). Client Walk-​through: We will then provide you with a general walk-​through to ensure your complete satisfaction.
— I was home and it is hard to do a walk through with a freshly stained deck. What I saw looked fine. Total time from when they pulled into the driveway to pulling out: 2 hours.
Pros: The deck does look nice. The people that showed up were very capable and friendly.
Cons: I was charged $ 984.61 for 3 hours work and whatever product was used (A Google search shows that the most expensive stain retails for $ 54 a gallon). Even if they used two gallons, which I am sure they didn’t, that price is $ 108. Therefore $ 984 — $ 108 = $ 876. $ 876 divided by 3 hours work = $ 292 an hour. Wow, do I feel like I got taken not only by the amount paid for the work that was done, but that I was sold something more and received so much less.

20 year customer on list since April to have deck washed and stained, customer service calls gives date, than cancels date and moves to another day. Customer says that day doesn’t work, customer service says «too bad it’s in the contract».

why would I want to remodel? The windows were only 6 years old and replacing them with the same window is not remodeling. Maybe if you hire people that speak English and have respect for other peoples property this wouldn’t have happened. Maybe if they knew the cost of higher end materials they would have been more careful. THEY TOOK CHUNKS OF WOOD OUT OF MY LOGS!!! WHAT DON’T YOU PEOPLE GET!!! I honestly don’t know how you have a business licence in Illinois. But believe me I will do anything I can to worn other homeowners!!! As a matter of fact I will be adding photos to my reviews!!!

Stained My Deck IN 2007 and 2011. 2011 cost was $ 650 .00. There was so much oil on the deck after a rain I would have oil puddles on the deck and when friends would sit on the bench seats they would have stain all over there pants. Deck tech sent 3 different bosses to see the problem. They said they have to redo the whole Deck, no extra charge. After they finished had same problem. Oil from friends shoes would. track all over our rugs. Ruined our Rec Room Rug. Deck Tech would not return our calls. Finally they answered them and told us it it would cost $ 1400.00 to do the deck again. I also know 2 other people who have had the same problem. 0-​stars. Don’t ruin your clothes &Deck. Bad customer service.

We recently had Deck Tech out to do our bi-​annual cleaning and resurfacing. Our deck is 13 years old and has been lovingly cared for by Deck Teck since the beginning, which is probably why it looks brand new.
They do a very thorough and professional job from estimating to finishing and we’ve had neighbors and friends compare their experiences with ours and all I can say is, you get what you pay for.
I appreciate that they keep their promises, in spite of a period of rainy weather they came out when they said they would and kept us posted with phone calls when rain delayed the start of our job. They covered windows with plastic sheeting and were considerate of plants and landscaped areas that surround our two story deck.
By the time they were finished, there was no trace of them being there — except for our gleaming deck. We are loyal Deck Tech customers and I would highly recommend them to anyone.

I’ve used Deck Tech 4 times and the results are always good. I like how they thoroughly clean the deck one day and then stain it on another day. This last time there was a pretty long delay between the 2 visits but who cares, the deck’s appearance was bad after 3 years and now it looks great again. Plus, about a month after the stain was applied I broke a board and called them to ask what the stain was so I could match it after the board was repaired; they said it’s a custom in-​house product so they sent me a free quart.

Our 10 year old cedar deck looks brand new thanks to the Deck Tech crews. They efficiently cleaned and even sanded the deck, railings and fence. After the stain was applied, we were in awe of the difference. You do not realize what a difference their products and process make!
We have used the products for most of the life of our deck and will not switch!