Like every tax service business, there are pro accountants that bring clients swarming in. We’ve been doing our taxes here for a while and it used to be first come, first serve, but as of 4 – 5 years ago they started seeing clients based on appointments which turned out to be a much better system because everyone wanted to see the top accountant«Juan.» The man is the cream of the crop at this location, but making an appointment with him usually puts you on a long waiting list. Being a reputable business, there are of course various other qualified accountants. Everyone also appears to be bilingual in English and Spanish. Ideally, I’d give this place 5 stars considering we’ve been going there for 10+ years, but I simply cannot for one reason: the accountant you make an appointment with may not be the accountant that actually does your taxes. As a client, I expect to get a phone call if my scheduled accountant cannot see me. Making the assumption that I’m okay with seeing anyone else is simply unprofessional. Despite this, however, they are still definitely worthy of 4 stars because they work collaboratively to give you the most bang for your buck. Regardless of which accountant ends up doing your taxes, they really do come together as a team to maximize your return(especially in sticky situations that require clients to pay back some money).