Advance Auto Parts

This place was horrible. I clearly had no idea what I was doing, but I was polite, and they were of no help. They also decided to stop helping me entirely at one point. Then, the guy finally comes over and takes 30 seconds to do what I didn’t know how to do, and the problem was solved. Took me 20 minutes for a 30 second job. They were not friendly. I’m not coming back. There was nowhere to sit inside while I waited. There was nowhere to wash my hands. NEVER COMING BACK.

One step inside Advance Auto Parts I’m a convert. I used to go to a different auto shop in the hood and experienced terrible customer service. In contrast, I walked in the door of Advance Auto Parts and was greeted by a very friendly lady named Mae who proceeded to walk around the store and do the shopping for me. It was a miracle. I was in and out in no-​time and she helped me choose the most cost efficient products. I love that they don’t have sketchy people lingering in the parking lot and that they do offer to help with certain tasks if needed (such as windshield wiper installation). It’s a total contrast to what I’ve experienced at my other store and it’s conveniently located near where I grocery shop.
One thing to note is that it can be tricky getting into the parking lot, but worth the hassle.

Worst, rudest service ever. I went in for a turn signal bulb. The man I bought it from said he could only change it if it didn’t require tools, which is fine. I always have them do it at the store so I knew they could. He had to help someone who was waiting before me, and a woman named Ivy asked me if I needed help. I asked her and she said they aren’t allowed to, it’s store policy. I told her I always had it done at the store and she told me to go somewhere else. That’s exactly what I’m doing. I returned the bulbs and left. I will never go back for anything at that store.

I will never shop at Advance Auto Parts again. Ever. Never ever. Ever. I can’t stress that enough. I went into Advance to buy a small part for my car (nothing serious, something cosmetic) and not only was I not greeted, but the person attending the store that day rolled his eyes at me! Oh, I’m sorry Mr. Lazypants, is my presence here hindering you from all the nothing you’re doing?
Anyway, I found what I needed, but I had a question about it. I wanted to compare it to a different similar product. I didn’t want to ask Mr. Lazypants, but since he was the only person in the store, I didn’t have much choice. Bad idea. Not only was he incredibly rude and condescending, but he didn’t even answer my quesion! He didn’t have the basic knowledge to answer my question, and TRUST ME I am in no way, shape, or form an expert on cars.
Duly noted, Advance Auto Parts! I’ll never be back to this store or any other. Ever. Did I say that already?