Blue Chip Electronics Service

So keep in mind, I dropped my electronic off 11÷12÷13, I finally got it today 12÷3÷13 after I showed up to pick it up and take it somewhere else. Turns out it was finished. No one ever called me once this entire time. I had to call once a week, every week and was consistently met with rude behavior. The estimates were continuously lengthened without my knowledge and was ridiculously priced.
For them to hold onto my electronic for A MONTH when it was scheduled for 1 – 5 days, I got charged 65 dollars.
Do not come here until management changes or they fire everyone there and start fresh.
This is a shit-​show of a place. This is literally the worst customer service experience I have ever had — and it takes a LOT to piss me off. The fact that I was coming to take back my product to take it ANYWHERE else is astounding to me.
Shame on the people who work here. Shame on the owner for not giving enough of a shit to even look in on operations.

Our Sharp room air conditioner stopped working immediately. Only Sharp service center within an hour was this place. Told it would take 10 – 14 business days for them to even look at it. It actually took 5 ½ weeks for them to actually do anything with it. Eventually found out it was two broken wheels that caused water sensor to set off early. Had to call Sharp customer service to pressure them to get job done. Ridiculous to have to wait 6 weeks to replace 2 caster wheels. I could have done that in 5 minutes. Next time I would drive to the Dayton service center… Now that it’s October, we don’t even need it!

I’ll finish this review when the work is completed, but I have enough to start.
My 7 month old Pioneer home theater receiver stopped functioning one day. I engaged Pioneer customer service and they agreed that it is a warranty repair. The only location for this work to be done is Blue Chip Electronics.
Blue Chip has hours that would make a banker blush & customers hate. Close at 5:30 everyday except for Thursday and no weekend hours, even for drop off/​pickup.
Blue Chip is located in Anderson which is incredibly inconvenient for 90% of Cincinnati’s population.
The building smells like 38 cigarettes are kept perpetually lit in the ventilation system. Exactly what I want in my delicate electronics: smoke and ashes.
I was told they won’t be able to «get it on the bench until 3 – 5 days.» Car-​X repairs my car in under 4 hours. Blue Chip can’t LOOK at something for days.
Their Better Business Bureau rating is an F. That probably speaks the loudest.
After dropping off my receiver, I promptly went to H.H. Greg to purchase a new one. Who knows what Blue Chip will end up doing to mine old one…
Update:
One week later, I receive a call. Receiver is fixed. I go on the only day which they have hours that permit working adults to patron their shop: Thursday. The office still smells like a cigarettocalypse. It’s been fixed requring the highly time consuming and labor intensive miracle of «reset microchip.» Nice job guys. It took you 7 days to punch in a reboot code.
I upped the star rating to 2. They fixed the thing in under a month. I guess that’s something. If they aren’t doing free warranty work for you, I’d avoid at all costs. Slow, smelly, inconvenient & a BBB rating that only Amway would be jealous of.