Center City Collision

Center City took great care of me and my Audi.

I had a great experience at Center City Collision. The staff is friendly and very attentive. I brought my car in for repair and they were in constant communication with me the whole time via email. They did a wonderful job and they even go the extra mile and clean your car! My car smelled amazing when I picked it up. I definitely recommend this place.

These folks are AMAZING! Very quick service, friendly staff, and they handle everything with your insurance company, down to scheduling your rental car. I’ve taken my car there several times, and been SO pleased. They even clean your car! I dread anything car-​related, but Center City makes it easy and hassle-​free. Thank you!

Don’t look any further for a car repair center. The staff is very helpful, honest and timely with delivering high quality work at affordable prices. I’ve been there twice in 6 months to get repairs on my GTI for unexpected incidents and was very satisfied with the craftsmanship.

Outstanding body shop — where I will come in the future. The refinish guys have many years of experience and are truly skilled. Everyone from the front office to the painters is very friendly, professional, and trustworthy. You’ll be hard pressed to find another body shop with this level of skill that will truly make you feel like a part of the local community.

I’d rate 0 stars if I could. This place is absolutely horrible. Never take your car there for repair. I took my Audi in for body work, paid almost $ 5,000 dollars, and they did a horrible job on my car. 4 months later, my bumper of my 45,000 car completely rips off for no reason and they refuse to fix, even though they claim to give a lifetime warranty. This company stole from me and I’m currently undergoing a civil lawsuit against them.

The guys at Center City did a great job with the paint on my front bumper; however, they had trouble matching the color on my racing stripes. They did call to ask if I’d like the stripes done in vinyl for a better match but the vinyl doesn’t quite look right either. If they had let me know the vinyl stripes didn’t match and quoted a price to stripe the rest of the car, I probably would have opted for that route. As it stands, I’m tired of driving from Lebanon to Norwood and the current paint job and stripes will suffice until a rock flies up and chips the paint or I scrape across another concrete wheel stop. Overall, the customer service and workmanship at Center City Collision were above average. If you live nearby, I’d recommend them for your routine auto painting needs.

Great service! I was in an accident that was not my fault. I called Center City, told them the claim number and everything was taken care of. $ 5,000 worth of damage and it was done in less than 1 week!

I took my car in for a detail and WOW! It is beautiful! They contacted me as soon as my car was finished. I would highly recommend this… and with the express deal going on right now – totally worth it. Goodbye goldfish and Cheerios!

Took my car in to have three bullet holes fixed, yep bullet holes, after enjoying a good chat and laugh, Kevin and the amazing crew got to work. They took care of all the insurance and not only fixed the car, but saved the bullets for me to show off, and CLEANED the car at no charge, and trust me it was NOT clean. I can not express my appreciation and love for this body shop and the people who work there. And thenI find out that they are VERY active in the local community! Holy cow no reservations AT ALL with me taking my car to this place to be loved on.

My experience at Center City Collision wasn’t perfect, but the people there were great to work with and I trust the quality of their service.
A highlight of Center City Collision is their communication– they call twice a week to give a general update on the car’s status, as well as were quick to respond to my (many) calls and emails.
I was referred to Center City Collision by my insurance as a in network body shop, so taking my car their would facilitate the repairs. Paul communicated with my insurance company the whole time and I was never concerned with that aspect of the process. Additionally, he promptly sent me an estimate of the parts and time needed for the repairs. Unfortunately the parts for my foreign car were slow to be delivered, but they were quick to repair the damage (in the timeline given during the estimate) and when a needed part hadn’t been noticed in the repair process, they had it overnighted and offered a rental car. Lastly, my car was spotless when I picked it up. So while the process was long and had a hiccup, this place deserves 4 stars for their customer service.

If I could give 0 stars I would. While I am a female and my knowledge with auto body repairs are limited, my knowledge with customer service is vast. I have never been treated so poorly with any service in my life. When you drop your car off on Tuesday and they say it will be done on Friday, that is the expectation the company has given the customer. I would have been understanding if it were a few days later because of the extensiveness of the damage under the hood. However, 2 days shy of FOUR weeks later and it’s still awaiting things that have not arrived yet. Every time they called me or my Geico Insurance Rep called them, no one would give us a straight answer; it was «well we are hoping it’ll be done by…» And then they would call the day before and give me another reason for why it would take longer. I do not have rental car on my insurance and fully understand that is my responsibility, but renting a car Tue-​Fri was cheaper than finding someone to drive me 3.5 hours to borrow a car from my parents, so that is what I did. $ 800 later in rental car fees and a trip 3.5 hours away to borrow my parents car because I didn’t want to continue paying for a rental and my compensation? $ 25 deducted from my bill. Twenty-​five dollars… There were a few scratches from wear over the course of time that I thought maybe they would buff out, or top the car off with gas, but nothing was offered. I will never go back for any future business. I will never recommend this business, and I hope everyone who takes the time to read this will look elsewhere for a staff that may put their customers first.

These guys are great. After doing such a fantastic job on the repair, they detailed the car better than I have ever seen. I’m thinking about wrecking it again when it gets dirty!

My experience with auto body repair is really limited, but here’s the things that Center City did right.
–They were quick to respond to any sort of communication (I was even able to schedule service by email!)
–They were so friendly and professional to work with that I felt like a VIP just walking in the door
–They offered an option during my repair that would, in the end, save me over $ 100 from the original quote
–They got the work done quickly
–It was so easy to get time on the schedule
–They made sure to follow up after the repair
Highly recommended.

I recently got my car detailed at Center City and I was happy with the result. It was easy to schedule and was done same-​day as drop off. The staff is so fun and friendly, which make the experience even better.

We had an experience just like Becky L — this body shop is terrible. We have been lied to from the beginning, which was a month and a half ago, when we first gave them our car. We also chose this place based on Unilocal reviews, and at first they seemed great. The owner, Kevin, was really nice. He told us that they take care of body and mechanics, so they would take care of my brakes as well while it was there. Since then, we have been told by others that they refuse to do any work on my brakes. I left my information, but Kevin never returned my call.
We left our car there for the estimate, and once they heard back from the insurance, Kelsey called us and told us our car would be ready in a week and a half. Just enough time to pick up the car before we went on vacation. Two weeks later, we stopped in to check the status. Nothing had been done. Kelsey was waiting for the official estimate from the insurance. They never thought to give me a call to let me know that they were waiting for something. After ensuring that it got to them, I went on my trip. I expected that the car would be ready once I got back.
Another two weeks later, and I get a message from my friend. He saw my car outside a body shop. They still hadn’t started! After giving them another call, I find that they are waiting on the insurance for their response on something else. The shop said they left the insurance one voicemail, but didn’t send them the estimate, despite having all of the information. I made sure to give them all of the information before I left, but instead of sending the estimate, they just left a voicemail and forgot about it. The insurance never got anything from them. The adjustor had a medical emergency, and was behind on voicemails. They never thought to let me know that their pitiful attempt at contacting the insurance hadn’t worked.
At this point, I began calling them every few days to ensure that my car would be ready by the time I got back. Kelsey told me she «thought» that they started fixing the car. I asked her to check. They did not. I was told it would be ready by Tuesday… then Thursday… then Friday after 5. I can’t afford to rent a car any longer and insisted that we needed it a few hours earlier. She said no. I asked to speak to a manager, and she told me that all the managers were «busy». At this point, I became frustrated, and brought up that the owner never called me back from before. She hung up on me.
My experience with this place has been disastrous. It’s been a month and a half, and I regret ever taking my car here to begin with. They won’t even get the car ready for me a few hours earlier. At this rate, I will never get my car back. I don’t know what condition it will even be when I do get it. Hopefully, it will end up better than Becky L’s car did. I would give this place 0 stars if I could. Save yourself the frustration, find another shop.

This place rocks! Our Toyota Camry had a dent in the bumper. The people at Center City Collision were professional, kind, efficient, and went well above and beyond anything I expected. When we picked up our car the dent was gone, no evidence that it was ever there, and the car was clean and shiny. We couldn’t be happier with the service we received.

I came to Center City Collision on the recommendation of a friend and was glad I did. I was in an accident and completely totaled the front end of my car; over $ 10K worth of damage. The amount of work that needed to be done was extensive and I was completely out of my element with what to do. I’m so glad I came to Center City.
I don’t want anyone to miss these key points I experienced so if you only read a little know this: Center City Collision has: Great Customer Service, Commitment to Quality and Safety, Excellent Communication.
And here’s why:
Great Customer Service:
I closed on a house the day my car was supposed to be ready and Chris told me not to worry and to just reach out to him when I was ready; that impressed me. The day I picked up the car, I called ahead and asked if they could check the gas tank (I seriously had just filled it up before the accident and after buying the house and paying for the car, I was a little budget conscious, lol). The receptionist (I can’t remember her name but I know she’s getting married so I want to give her a shout out ;)) gladly checked the gas level for me. Randy helped me get me situated in the car when I picked it up and encouraged me to contact with ANY questions or concerns. They also covered the rental car costs after my insurance coverage was up.
Commitment to Quality and Safety:
What impressed me the most was that they truly stood by their words that safety and quality were the most important considerations. There was a sensor that they could not reset without special equipment. They partnered with another shop, which spent $ 1K to update software, to be able to reset the airbag sensor. When that didn’t work, they worked directly with the Subaru dealership to have the problem fixed.
Excellent Communication:
Due to the amount of work that needed to be done (basically had the front end of my car rebuilt), it took several weeks for the repairs to be completed. Chris contacted me consistently to give me updates and explain what was going on with the car. That sent my mind at ease. After the accident, the communication with the tow company and my insurance were not at all proactive. This was not at all the case with Center City. They made what was a pretty traumatic experience have a positive ending.

I’ve decided to rewrite my original review based on a couple of reasons. One of which, from my original review, I was as accurate and honest as I could recall, I originally gave them 4 out of 5 stars based on my experience, which I happen to consider excellent service to begin with.
The owner decided to contact me for a follow up and offered to make good on a short fall from the service we received.
It was evident that this shop means business, they truly care about customer service, very hard to find in this type of industry!
We received our quote from Center City Collision and it came in under the Ford dealerships quote by nearly $ 100.
Not to mention this included a detail of the vehicle, not just a repair.
On top of being cheaper than the dealership, they were very customer service driven and seemed to truly care about providing a service their reputation reflects, outstanding service!
If your looking for a quality body shop, this is the place in Cincinnati.

i’ve grown to become a pretty big fan of Center City Collision. and you should too. here’s why…
i’ve taken my car here twice. the first time was to ask questions about a roof repair (a nice gift that my car’s previous owner left me). i had such a positive experience with them, that it was a no-​brainer for me to go back when i got rear-​ended a year later.
+1 for paying attention to social media. as of last summer, Center City was the only auto body shop in cincinnati engaged in social media. not only that, but they were rated very well on Unilocal. (imagine that.)
+1 for knowing that the guys in the office will actually read the review i’m writing now. while i was waiting in their shop for a rental car this week, i overheard one of the guys reading a new Unilocal review to his other staffers. again, good on you for paying attention to social media.
+1 for offering an online estimate through their website. this allowed me to ask lots of questions before actually taking my car in. both chris and jim were very responsive over email.
+1 for giving me unbiased advice about my roof (on two separate occasions), knowing full-​well that i may opt to never get it repaired. it’s clear that they’re uncomfortable with doing bubble-​gum-​and-​twine repairs (in a good way). they want to make the right fix, complete and thorough.
+1 for professional and courteous office staff. they never dropped the ball once handing my insurance claim, repair, or rental.
+1 for speed of service. i dropped off monday morning, and the car was ready tuesday.
+1 for quality of work. i’m no expert, but my rear bumper looks as good as new.
+1 for going above and beyond to wash/​detail my car while they had it in the shop. yes, i’m the guy that took his car with bird poop all over it to the body shop. :o) the outside was washed, the wheels cleaned, the inside vacuumed and wiped down. thanks, guys.
+1 for having a good local reputation. the enterprise rental car guy openly admitted that Center City was the «best in the city».
recommended. if you’re not completely sold on your own favorite body shop, give these guys a shot – even if it’s a far drive for you. you won’t be disappopinted.