Element Cycles

I have purchased some road shoes and got a fitting from these guys and I have to say I like the shop and the staff. Brett is always helpful, and he has another employee there I can never remember the name of but they have been rather stellar with me as well.
As another reviewer stated you really don’t get the staunch high end bicycle attitude despite this being a high end bike shop. I will continue to patronize this shop for as long as possible.
I was particularly impressed with the fact that I didn’t get any attitude by providing my own parts.

Just stopped in to try to have someone check out the tires on my daughter’s bike. I understand that Saturdays are probably pretty busy, but we waited for 15 minutes without a soul even acknowledging that we were there. I poked my head into the back room to see if there was someone who could help us and finally found a staff worker. He didn’t seem particularly interested in helping us and told us that he would be with us in a few minutes. When he finally came to the front of the store he helped two other patrons that had just walked in. Disappointed, we decided to go elsewhere. Glad we found Paul at Cincinnati bicycle company.

I thought I had reviewed Element here, but I guess I did not. I am a moderate cyclist ~ I mostly ride on the weekends, on bike trails (ie I don’t commute, ride in the road, or cycle that fast — it’s strictly a hobby.) Therefore, I’ll likely never *need* one of the beautiful high end bikes Element sells.
But, last summer, my big-​box retail store-​purchased Schwinn kept losing air in the back tire, and the brakes seemed wonky. Knowing avid cyclists who swear by this place, I took my bike in, hoping not to be told to get that POS out of the shop.
My experience couldn’t have been better! The staff held the door open for me, asked lots of questions about what problems I was experiencing, and went over what they were going to do. Two days later, my bike was ready to be picked up. The repairs were incredibly reasonable — only a little bit more than the cost of a new inner tube at the big box store. The owner was there when I picked my bike up, and he explained everything he checked and fixed, asked if I needed help getting my bike out of the store/​racked onto my vehicle, and thanked me for coming in.
Net, if my Schwinn has any more issues, I’ll be back. And if I ever decide to get a fancy bike, this is where I will go!

I feel like I need to preface this entry with saying that Brett Hungerford, the owner of Element Cycles, is a friend/​client of mine. That being said, we didn’t become friends until I visited his shop for the first time and was blown away by the amazing difference in this bike shop.
I’ve been a cyclist & triathlete for about 6 – 7 years and have always been disappointed at the shitty, egotistical service/​attitude of the bike shops around town. Okay, I may be someone who can’t afford the best bike (and a woman at that!) but I’m an athlete and more importantly a customer so give some respect already.
Brett’s service & attitude is totally different. He cares about what you need, not about selling you something. If fact, he prides himself on helping you find whatever you need even if it’s not at his shop.
He is also interested in making the city a better bike community and not just for the elite cyclist. He and his wife, Kristen put their hearts into this business.
The shop is clean & chic. The prices are competitive and he has is certified in retul fitting (
) which is sweet.
Hands down best bike shop in town.