Evan’s Auto Care

On 4÷21÷2015, I brought my 2000 Volvo S40 to Evans Auto Care for exhaust issues, in Blue Ash. When one like myself is a novice once the hood is popped all you hope for is honesty. The staff was upfront and informed me of other issues with my car and to my surprised I was driving a car that was not road worthy. Evans were willing to work with me. I didn’t get the car fix in fact I traded in to purchase a new car. I just appreciate when a business will forgo honesty over money. They will always be at the top of my list when someone ask where is a good place to get my car fix? my answer will be EVANS AUTO CARE.

Evan’s always provides great service. They are accommodating and friendly. My last visit in I showed up right before closing but Mark was eager to help and was very helpful with a coupon I had that saved me $ 50. My husband and I have been taking our cars to Evan’s for years and have always had positive experiences.

Where to begin…
I was in Cincinnati visiting the family when my 18 year old Toyota started leaking antifreeze. Took it to Evan’s who has been the long time family mechanic as far back as i can remember. Didn’t even think twice about where to take it.
1. I paid $ 1035.62 for a radiator replacement and antifreeze. Afterwards I spoke with two Toyota dealerships and an independent shop and all 3 said I got taken to the proverbial cleaners. $ 550 just for an off brand radiator? Either they marked the price of the part way up and profitted on it or they don’t do a good job procuring their parts vendors. (See invoice in pictures section).
2. I was charged for premium Toyota Red OEM antifreeze @ $ 30 per gallon ($ 60 total). I open the radiator cap once I got back to Indianapolis and what do i find? Green universal antifreeze. I wasn’t too worried that green was put in my Toyota, but rather that they used cheap green and charged me for $ 60 worth of Toyota Red Antifreeze. When I called Brian at Evan’s Auto Care he gave me some excuse about how it was a sister vendor of Toyota and it’s the same spec. That’s false. That doesn’t exist. Don’t use $ 5-​$ 10 worth of bulk green and charge me for $ 60 worth of the Toyota Red.
3. I asked them to do an oil change while they were at it. Brian and I had a discussion about how my 18 year old Toyota has been running conventional for it’s whole life so it would be a bad decision to put synthetic oil into it now. We agreed on a conventional oil change. When i took a hard look at the invoice i see that they put in and charged me for synthetic oil. I called Brian and asked him about it. He gave me a run around answer and assured me that they used conventional. Okay, so once again why are you charging me for premium fluids and putting in the cheap stuff?
4. Three days and 150 miles after I got the service and i had returned home to Indianapolis, i noticed the truck was leaking antifreeze. I took it to my local shop here in Indy and the diagnosis is that the radiator was either faulty or it was damaged when it was installed by Evans. Great, so not only was i taken to the cleaners, but the overpriced radiator didn’t even make it a week. My Indy shop replaced my radiator, put on a new cap, flushed out my block, put in new antifreeze, add in labor, and the total cost out the door was $ 484.19 (see invoice in pictures section) That’s $ 551 less than Evans and they did extra work and parts.
Looking back on it i should have made better decisions. Get it towed back to Indy with my AAA membership? Throw in a bottle of bars leak radiator leak stopper?
One thing is for sure though, this is not the same Evan’s auto care that my parents took their vehicles to while i was growing up in Cincinnati. I was taken advantage of, lied to, made to feel dumb over the phone, and then the overpriced part/​service failed. Evan’s is no longer a family based small independent trustworthy shop. They’ve hit the big time with their fancy new 10 bay garage and now operate as a true corporation. Don’t forget the loyal patrons who helped get you to where you are today.

After some careful Unilocal research, I decided to bring our new (to us) 2008 Nissan Altima to Evan’s for our first oil change. Evan was very straight forward and honest. They also checked our fluid and put air in the tires for free! I love supporting local small business owners, and this place is exactly why. His reputation for great, quick, honest service has just earned Evan’s a new life-​long devotee!

If you’re in need for a good and honest mechanic, look no farther because Evan’s Auto Care is the best! I stopped by on my way home from work because my car was acting up and they were able to tell me the problem, fix it, and send me back on my way. I will definitely be going back to them and will send all my family and friends to them in the future!

They make sure to let you know what and why something needs to be done on your car. I found them to be honest fair and reliable what more do you want in a car repair shop.

The Evans Auto Care team are simply the best of the best when it comes to great service.
They were prompt, informative and exceptionally professional every step of the way on my first visit to their location.
I will always visit them for my future service needs. Keep up the good work guys. Thanks.

This is precisely how a business should be run! I simply couldn’t be more pleased.
Folks… do not waste your time at your local chain Firestone, Midas, or chain shop.
Turn around now, and drive to Evan’s.
I was recently visiting the Cincinnati area, and needed a repair. I’d had to visit a repair shop here a couple of month earlier, and had patronized a neighborhood shop. My car was fixed, but I left feeling I’d been fleeced .Not so at Evan’s; not only was the price right, the service was top notch.
First off… you get an immediate feeling of integrity. All is communicated clearly, and they help you to truly understand what it is they are telling you. On top of that, I’d price shopped, (funny how only the really good shops will give you a phone quote) and they were equal or less than the others.
Any mechanic can fix a car, but not any mechanic can not make you believe they care, Evan’s did just that… simple, old fashioned caring. And did I mention a shuttle? Yes, they dropped me off and picked me up after the job was done.
If I lived here in the area, this would be my shop, no questions asked.

Evan’s Auto is absolutely fantastic! I cannot emphasis this more!
My family and I are currently in the process of moving from Chicago to Cincinnati. My mother-​in-​law loaned me her BMW X5 to help with the move. My 16 month old daughter and I took off for Cincinnati in 1 degree weather. It was cold!!! I was warming up the car and noticed the orange check engine light came on and the temp gage was in the red, so I shut it off. I turned it back on and everything was fine. I figured it was just cold and all was ok so we hit the road.
Just as we broke free of Chicago traffic and landed in Indiana the heater quit!!! Remember it’s 1 degree outside and I have a baby. My dad always told me never to depend on electronics and computers so always travel with a map, blanket, candle, and a full book of matches. I grabbed the blanket, wrapped the babe up and continued on. We made it to Cincinnati unharmed. I instantly started to research repair shops and dealerships. I chose Evan’s because it had nice reviews and was the closest shop. I went to the website to get the info and I discovered I could book the appointment online! Which is awesome but… they were booked till friday and today was tuesday. What was I going to do with no car? There wasn’t even a grocery within walking distance! I went a head and booked the appointment for friday.
Bright and early Wednesday I get a phone call from Evan. He tells me to bring the car in ASAP and he will fit me in! I bundled up the babe and drove to the shop. The shop is very clean and there were all sorts of great amenities. He even had kid’s books and toys!
While I was giving all my information I overheard a conversation between Evan and another gentleman. The gentleman had a beautiful Porsche and was there to get maintenance. It seemed like the gentleman had been going there for years, which to me was a great sign.
So there I am. Stranded. In freezing weather. With a baby. I wasn’t in the shop all but 10 and here comes Evan, the owner, all bundled up. He looked at us and said are you ready to go. I will take you back to your hotel! I grabbed the car seat. We secured it in the van and he drove us 20 minutes back to our hotel. On the drive we had a fantastic conversation. He was very kind and intelligent. I gave him the short story of our current situation. He asked me if I need to go to the grocery or needed to get some supplies. What? He was going to give us a ride to the grocery? What an incredible man!
This is truly a family owned and operated business. This type of business everyone dreams and wishes all businesses were like. Talk about great first impressions.
Evan’s Auto Care is my place! As long as I live in Cincinnati this is where I will take my car.
THANK YOU EVAN AND ALL OF YOUR AWESOME EMPLOYEES!

It’s reeeeeealllllly tough to find a mechanic. It doesn’t help that it’s tough to get reviews about them. I mean, it’s fairly cheap to take a risk and try a new restaurant. Plus I get hungry at least a few times a day, there is a near constant need for food. Thankfully my car needs work less frequently than I need food.
So, all this is to say that I think I’ve found my mechanic in Cincinnati.
The place is very clean and professional looking, there’s about an 85% chance you’ll be talking to the owner when you walk in, both Jim and Evan were good at listening to my experience with the car, explaining my car’s problems to me once they opened it up, and trying to save me money during the repair. As near as I can tell the difference in my total cost was about $ 300 less than if I’d gone to a dealer.
I’ve spent about 2 hours in their waiting room in my two trips in and they’ve got a rapport with every customer who comes in, the level of service must permeate the organization because a mechanic coming up front to get coffee asked me how I was doing while I was waiting.
Evan and Jim put a fair markup on the headlight I was getting replaced, and did a massive amount of testing to try and figure out the failure mode (since it didn’t just ‘burn out’).
After tracing it back to a bad ballast (an extremely expensive part), they were fine with me ordering the part online and installing it for me when it came in, this saved me over $ 100 (though like any place, they don’t warranty other’s parts).
All an all i’m thrilled to have found them (was given the tip word-​of-​mouth from another of their presumably happy customers), I’ve only been in twice but I expect that I’ll bump up my review if they continue their level of service on future trips.