Eyemart Express

do not go here!
awful service.
found out my prescription was way off after buying glasses and when found out they were wrong, they wouldn’t fix it!
truly awful place, considering most insurances only cover an annual exam.
never again.
thanks a lot eyemart!

The worst, longest customer service I have ever experienced in my entire life. I am very confused as to why they call themselves eye mart «express.»

Just save yourself the aggravation and go somewhere else. Staff bellowed at me to sign in and I said I’m not here to see the dr, just want to purchase glasses. What is your turn around time? She wouldn’t answer me and didn’t attempt to hide her annoyance at being asked a question. I signed in with two kids in tow and waited over 30 minutes as they waited on people signed on after me as I stood there with a $ 1,000 dollar sale in my hand — just wanting to order some new glasses. I finally left with nothing and not being waited on.

I brought frames here to get prescription lenses put into them. They did get the job done, but the customer service here was very bad. The woman was rude the entire time during the consultation and kept asking me questions as if I were stupid. She seemed angry just to be helping me. The gentleman who helped me when I picked up my glasses, however was much more polite.
Needless to say, I will not be coming back here.

I have noticed this business many times and decided to visit after receiving an eye exam that necessitated new glasses. With prescription in hand I arrived mid afternoon ready to spend. When I entered there were 2 customers. One was being attended to, the other was browsing through the frames on the wall. The 2 employees completely ignored me. They ignored me upon entering, they ignored me when I went to the front desk, they ignored me as they walked right by me and they ignored me as I looked at frames. They ignored me as a harried mom with kid in tow burst in and marched to the desk wanting immediate service. Apparently I am The Invisible Woman. Don’t try to call, I’m on the way to Hollywood. Rather than wasting the trip I wanted the full experience so I perused the bland frames playing my favorite game, I Have To Pick Something No Matter What. No rimless, no semi rimless, no cool colors, I stumped myself. Between the appalling anti –customer service and the uninspired, milquetoasty frames I feel I received the complete picture, even without my glasses on. This place sucks. A hello upon entering? Would it kill you people?