Firestone Complete Auto Care

I’ve patronized multiple Firestone’s in multiple cities and they always seem to mess something up. Below is a list of issues I’ve had the past 3 years and this particular one is guilty of numbers 3 and 4.
1. The oil cap wasn’t put back on and didn’t notice until I was 500 miles into a roadtrip and splashed oil was burning on my engine block.
2. The battery was dead after service and it had to be re-​charged.
3. The power steering fluid cap was left off after service and I didn’t notice until my pump was running dry. Shortly after I had to spend $ 300 on a leak.
4. They didn’t connect the intake between filter box and mass air sensor. This cause it to stall on my wife 5 miles down the road and she had to wait to be towed.
5. Tire’s had to be re-​balanced three times to stop shaking.
6. Power steering fluid was well below the minimum level after a flush and re-​fill.
7. They din’t pack the ball joint they replaced, then it failed and jacked up my tires. They covered the part only and not the labor. They also did some questionable things with the paperwork to make it look like they didn’t mess up.
I’ve given them thousands of dollars over the years, but I will never buy new tires or have my car serviced at a Firestone again.

I have been coming here for over 5 years. I have ventured to other Firestones expecting the same great service, which I received, but the staff wouldn’t be as friendly. The workers at Evendale are always pleasant, very informed, and I have no worries bringing them my car. No complaints!

Excellent shop. I’m always cautious about Firestone shops, most of the time I don’t know what to expect. This one is one of the best. Jordan, the store manager, has been here for forever, and has always been extremely friendly, accommodating, and helpful. I take both my beater 97 Ford Ranger and my 01 BMW M5 here for alignments and tire mounting/​balancing. The lifetime alignment package is worth it, it pays for itself in 2 alignments.