Frisch’s Big Boy

In my opinion, the suspicion that another reviewer voiced about the low number of reviews for this location is perhaps correct. I had the single most unpleasant experience I have EVER had at ANY restaurant at this location the other day. I have dined here well over 100 times over the years. In my opinion, ever since Frisch’s was bought out, this store has taken a nose dive into the toilet. Most recently I visited at 8:30 on a weekday. The salad bar was half empty, the items that were available were of low quality, and the cook to order items that my party ordered were never delivered to the table. When I asked to see a manager and explained my concerns, he said nearly nothing (certainly nothing close to «I’m sorry») and walked away with my check. After about 15 more minutes, my family and I left. On the way out, I sought out the manager, who proceeded to argue about how long I had actually gone unserved (he was using the time of the re-​order as the time of the order itself, so he claimed that a 40 minute wait had actually been 12 minutes). He never offered a word of apology. I used Frisch’s on line feedback form and reported. They make you give you phone number, but I expressly noted on the form that I did not wish to be contacted. Guess what? They called me anyway. Don’t give them your phone number. Better yet, don’t give them your business.

I love Frisch’s but I’m not particularly fond of this location.
The first time I stopped in it was not that busy yet I waited a long while for my food and for someone to return to the registers so that I could pay for my meal.
The second time I decided to try the drive thru after work. Again, it was not that busy. I asked for something simple: a tender meal with fries and extra tarter sauce. I LOVE their tarter sauce. When I got home I was disappointed when I looked in the bag and received absolutely no tarter sauce.

This is a wonderful Frisch’s. My wife and I go there all of the time. The service is fast and good. The food is good and priced as it should be. What else could a person as for, in a hamburger restaurant?

Notice there are not ANY reviews, I suspect they are deleting them because EVERYone knows this restaurant is disgusting.