Greyhound Bus Lines

If I could give Greyhound less than a one star, I would. I’ve used them for over a span of seven years now and the improvements have been minimal and only applicable to the semi improvements in technology. If anything, the past year the service has dipped even lower and hasn’t improved at all over all these years (in terms such as operating on time; being the slightest accurate with projected break times; messiness of the station; cleanliness inside the bus and more). After coming back from a wonderful bus system in South Korea and being knowledgeable of what standards can realistically be met, we should not have to deal with such low standards by such a company. I will not be supporting them anymore; I’ll be buying a car and trying out the megabus from now on. Save yourself multiple bad trips and don’t support this service.

Seriously disgusted right now. This is the worst business as a whole and the cinci location is an obvious crap hole. I called the 1800 number to get a ticket home for my brother and waited on hold for 35 minutes. So I thought surely I can order it online. Then come to find out, to buy a ticket for someone else you have to pay an extra $ 18 on top of the ticket price! Really?! So I call the good all cinci branch instead of the 1800 number and what do I get? «Customer service how can I help you?» When I ask to buy a ticket to get my brother home, no can do. You have to call the 1800#. And I’m told in the most ghetto unprofessional manner that «you might as well buy it online because you ain’t gettin around that $ 18 charge.» Greed.

Most people now a days use a car or plane for their out of town trips. Riding the bus has a stigma of transportation for the lower classes. They would rather spend the money for an uncomfortable plane ride than experience a now convenient city to city Greyhound bus ride .
I decided to go from Cincinnati to Chicago a few weeks ago and found the whole experience very pleasant. No security long lines buses on time, vey spacious seats, wifi, electric outlets for my iPad, and only. One hour difference than taking a flight from city to city. Besides the round trip airfare not counting the taxi to downtown. Chicago was $ 350, while the bus flare was $ 43.00 round trip Look at using the bus for your next trip if you want to be pleasantly surprised.

The bus driver of greyhound 6448 going from Cincinnati to Lexington was a total ass. He was an older white male. After he took my ticket, I wandered past the doors and saw a few busses with open doors. I didn’t know which one I was to get on so I took three steps back and politely asked «which bus is going to Lexington?». He replies with a smartass attitude «how many busses do you see?». I told him there were 3 in front of us and after I got on I counted a total of 8 greyhounds parked. Come on man! there’s no need for your attitude even if you did drive all day. I just wanted to get on the right bus. This was the first time I was treated disrespectfully by anybody employed by greyhound.
This greyhound station was not organized very well. The lines that form will block you from getting to the ticket station and then back.

It’s safer than most big city stations especially the one my son just came from in D.C. There were a couple hookers hanging, that had been just kicked out of the Casino. Fortunately my son had run out of money before I arrived to pick him up. And, no, I didn’t loan him any.
That said, Greyhound has about as bad reliability as any service in America. If you have to connect they will blow the connection and leave you sitting for 4 hours. If direct, figure on being 2 hours late.

Public transport in USA needs improvement and Greyhound has the golden opportunity to do that. Unfortunately, it has failed its customers and its customers and the government has failed the company.
I am always happy to see that they are keeping up with the competition by providing on-​board wifi and power supply etc. But the organization of the stations and the way they handle their customers is still a huge problem. Ticket prices are very discriminatory. If you don’t have a computer and printer at home, you will end up paying more the other people.
I think it is very important that Greyhound is there to take us places, especially when we can’t drive but it can be much better.

Gross, ghetto and doesn’t feel very safe considering it’s right next door to a brand new casino. The best part about it is the Go Bus that goes to most big cities in Ohio and Ohio University in Athens. Avoid greyhound if possible and don’t wait alone

I’ve been on Greyhound a bunch of times when I was graduate school, traveling between Cincinnati and Columbus. This is my first time riding the «dog bus» in 3 years, this time to Chicago, which I generally travel to via Megabus, which they have great low rates, and convenient curbside locations (which I think is more convenient than Greyhound, especially when you’re getting to downtown via a Metro bus). But, sometimes, the Megabus has become real popular that their $ 1 fare is a rarity, and paying $ 35 is much more common. This time, I saw a $ 12 fare online for their Express service: the Cincinnati-​Chicago route only stops in Indianapolis and Lafayette (near Purdue) before the final stop at the Chicago terminal, so comparable to Megabus in this regard.
One nice thing about the Express service is that people are called up in boarding group numbers, so no long line to board the bus, though the Express waiting area was a bit cramped. I did have to check my luggage at the counter for a tag, but at the same time, it makes it easier for the bus-​side staff to load and unload/​categorize baggage. And, another thing Greyhound does have an advantage on over Megabus is having an enclosed facility with restrooms, food service, and seating — even as dirty, mediocre they may be.
Greyhound has been replacing/​modernizing its fleet; I boarded one of their older but remodeled buses, with leather-​esque seats, power outlets and wi-​fi (it worked but was SLOW.) The bus seemed otherwise worn and a little dirty, and the bathroom was NASTY. I wanted to use the facility inside the Indianapolis station during the 20 minute layover there, but he told me to use the on-​bus bathroom. Oh well…
So overall, I do still recommend Megabus as my top choice for inter-​city bus travel, especially to Chicago, but I think Greyhound is doing a good job catching up, and they’re not a bad alternative.

its Greyhound.
its a bus.

Filthy bus with food crumbs everywhere, a bathroom you can smell immediately after entering the bus, and seats with hard metal pieces jutting out. Only pluses are employees who are very helpful (especially to newbies like me), low ticket prices and easy access to outlets.

Horrible experience overall. From the website not working, customer service not being helpful, the driver yelling at me pointing his finger when I asked for his help in locating my lost ticket and the supervisor not caring, «free wifi» barely ever works. If you can avoid using greyhound please do so.

As a typical college looking without a car, Greyhound seemed like a good way to get home for breaks and holidays, boy was I wrong. The countless times I’ve been overbooked or they didn’t have a driver for the bus, makes me wish Megabus went to my city. What really killed it for me was my last trip home. A women was waiting in line with me had three small children and several large suitcases. She politely flagged down a staff member for a luggage cart and was rudely asked is she was a preferred member. When she said no, the staff member said the carts were for preferred members only and told her to «Carry your own damn bags». To say this to a mother traveling with small kids is inexcusable. Too many horror stories to justify traveling through this station again.

This is Cincinnati’s Greyhound station, just outside downtown. And it’s…okay. Not great, but not horrible or «meh».
Right off the bat, I had a problem. I had to carry a large, heavy (at the time) duffel bag and had a smaller bag on the back of my chair. The door is heavy. How do I get my chair, and that duffel bag, through that door? I wrangled it open and got through, but Greyhound, some free advice: You should install an automatic door. Would make things a HELL of a lot easier for me.
Check-​in is pretty easy with the great staff. Got my bags checked and then grabbed some food. Here was my second issue. The sign on the counter said «Open at 10 AM». However, I saw people buying things as early as 9:40 AM. Confusing. I did get some food, a sausage, egg and cheese biscuit and a bottle of water (and some cookies that I guess were left from Christmas[?!?]) for about $ 5.50. Not horrible.
Getting on the bus was not too complicated, but if you’re disabled, BE SURE YOU BOOK ANY ASSISTANCE YOU NEED. That’s in all CAPS for a reason. If you forget, you may be screwed. Luckily, I remembered that. (However, on a previous trip between here and Dayton, despite me remembering it, that didn’t work out. Be ready.)
Same situation applied getting home, minus the food stop. But seriously, Greyhound, your bathrooms not being open for EITHER part of the trip? I would call it strike 3, but instead I’ll call it 2 as it was an accessibility thing.
So, –1 for the confusing signage, and –1 for accessibility means a 3 star review. Great staff saves this from a 2.

Dropped the stepson off here after a visit so he could return home. Parking was simple, found a place out front easily. I had actually never been in a bus terminal and was pleasantly surprised.
It was clean and there were food options (prices exorbitant, I imagine, but don’t know). The employee who assisted us with his check in was pleasant and efficient.