Harper’s Point Eye Associates

I can certainly tell you that my experience was Outstanding! Dr. Zelchek was so kind and caring. I walked in the office very nervous and upset because I knew my eyesight was day by day getting worse. Dr.‘Z’ explained everything in a very way, and I will be on my way to receiving a procedure that will allow me to see once again.
The whole office staff are very kind, Anna by the way was so loving and caring.
Thanks to everyone for «Being The Best»

I’ve been going to Harper’s Point Eye Associates since 1994. I currently live 650 miles away, and I still go back to Harper’s Point for my regular optometry exams. I’ve seen all of the doctors and have always had great experiences. The staff is incredibly friendly and helpful. Ready for another 20 years with Harper’s!

This was my first time going to an optometrist that wasn’t attached to a mega store or inside a mall. I had high hopes!
The office is open later on Tuesday night than normal and I snagged one of the last appointments of the day to give me time to fight the traffic from downtown.
I arrived 10 minutes early and filled out my new patient paperwork. And was ready on time for my appointment. I was called back after a few minutes and went through a couple of the initial tests. No problem at all!
I was then taken to a waiting area where I waited for about 15 – 20 minutes for the exam before mine to be over. Once the previous exam was done and cleared out I was taken into the exam room and had a seat. I then sat and waited for another 30 minutes. All in all I waited for the doctor to see me for 50 minutes! I stepped out of the room to check a few times and they said he’d be in to see me and they hadn’t forgotten about me.
By the time the doctor came in to see me I was so annoyed and frustrated that my time wasn’t respected and my entire evening was spent there waiting on the doctor. I had hoped to spend some time in the eyewear shop in the front of the building picking out my new frames. But by the this time I was tired and frustrated and annoyed and really just wanted to get home.
The interactions with everyone working at Harper’s Point Eye was good! I was hoping that this was a fluke but after reviewing the other reviews here I’d say it’s pretty consistent. So, I’m definitely not making the trek back up to this office and wasting my time again waiting.

Run Fast and Run Far!!!
Worst experience of my life! My right eye was so messed up from the dilation — I couldn’t wear my contact for weeks.
Six exams and six sets of contacts later, I was told it was my age and I would never be able to see clear again.
I got a full refund of my money.
I went to the one on Kemper Springs — LOVED that place with it was Dr. Williams, now I wouldn’t set foot in their if they were giving away contacts!!!

I have never had to walk out on an appointment at a doctor’s office until today. My experience at Harper’s Point Eye Associates was unbelievably bad on so many levels I actually created a Unilocal account to write this review and warn others.
My appointment was @ 10am, I arrived about 10 minutes early and was handed the standard paperwork to fill out. Upon completion, The receptionist told me I needed to pay a $ 120 «fitting fee» for contact lenses upfront and was very insistent on getting it right there and then. I know this” fee” is standard, although nonsensical, when getting an eye exam but it is usually a fraction of $ 120. For the past 5 years I’ve gone to an optometrist in Beverly Hills (where overhead/​cost of doing business is significantly higher) and his fee was $ 70 at most. The place where I’m going on Wednesday is charging me $ 40. Since I had already taken time off work and was running out of contacts I decided to suck it up and pay.
I waited for another 10 minutes or so and was called back by the assistant. She performed all of the diagnostic tests and told me to sit in the examination room. Although I didn’t make any kind of noticeable scene the receptionist and assistant could definitely tell I was upset yet did not offer even a hint of an apology. Instead, she sat me in the examination room to wait some more. At 10:50 I was still waiting for the doctor and started to lose my patience. AT 10:58 I couldn’t take it any more and walked out. I went back up to the desk on my way out and asked for a refund for my $ 120 which I got.; but once again the receptionist was unapologetic and it seemed like this was standard for her.
If this place is going to charge insulting prices for trivial procedures they should at least provide timely service and hire help that is competent enough to recognize when a patient is upset and be able to handle the situation.
Definitely the worst experience I’ve had (and probably will ever have) at a doctor’s office in my entire life.

My husband experienced a vision problem so he made an appointment at Harper’s Point Eye Care. We got a fast appointment and are appointment time was pretty much as schedule and after several test, it was determined that it was not his eye causing the problem, the Dr immediately contacted a local facility to do an mri which detected the problem. Harper Point was so helpful in getting this arranged. We found ALL the staff to be very friendly and courteous. My husband will need glasses in the near future and we will return to them for his prescription.

My regular optometrist didn’t take my new insurance so I made an appointment here because a friend of mine sees Dr. Zelchek. She warned me that they are always running late and to get the first appointment of the day. I did just that, and even confirmed that I indeed had the first appointment with the office the day before.
I arrived about 5 minutes prior to my appointment time to fill out my paperwork, which I did speedily and they collected my co-​pay. Once I sat, I wasn’t called back for another 15 minutes while the staff chit chatted in the room behind the front desk which was infuriating in itself but I just hoped they were entering my info and that’s why it was taking so long.
Once I was brought back for the initial tests the nurse/​assistant does, everything went fine, but then she sat me in a waiting area outside an exam room, and shortly thereafter the doctor walked out with a family of 4 into another exam area. Thought this was odd since I was the «first appointment of the day» but figured he’d finish up with them quickly and be on to me. NOPE. Another TWENTY minutes of waiting and I finally got up and went out to the front desk and informed them that I needed to get back to work and it was nearly an hour past my appointment time and I still hadn’t seen the doctor. The first words out of her mouth were «do you want to reschedule?» NO, I don’t want to reschedule, my eyes are dilated, so I want to see a DOCTOR.
She got the doctor and he was clearly annoyed that I had asked for someone to see me. He wasn’t unprofessional, but it was obvious he thought I was overreacting or something.
These guys clearly don’t know how to manage an office, and have no respect for their patient’s time. I would normally give them the benefit of the doubt that maybe they were having an «off day» but after talking to my friend she confirmed that this is pretty much how it always is. I’ll be paying the out of network fees to return to my previous optometrist.