Macy’s

Really, if you think Sarah Palin is a fashion icon, this is the store for you. Bland. Boring. Conservative. Over priced.
There are better Macy’s stores, but I’m not really a fan. This one in particular is total $h1t. If you want to look like your neighbors in one of the most segregated neighborhoods of one of the most segregated cities in America, I think this is where to shop.
Even my own 90 year old country granny is too fashionable to shop here.

Wow Macy’s, I have heard of bad customer service but this one really takes the case. My Father contacted your company because he could not figure out on your poorly designed website to pay off a «special event account». Once he FINALLY got hold of someone in your customer service department, he explained to them that my Mother had just passed away, that he wished to pay off the account in which a payment was not due yet and the entire thing wasn’t due to be paid off until December and then he wished to close this «special event account». He was told that your company would have a special accounts advisor or someone contact him within 72 hrs. WELL, no call came, imagine that. So, my father went to one of your stores, asked for a service desk was told you didn’t have one in that store and the girl told him she could take the payment but couldn’t close the account. He made the payment there then went to the furniture store where they bought the chair to see if possibly they could help him. The gentleman there offered to contact the credit department for my father, after waiting about 10 minutes to get a customer service rep on the line they informed my father the account was closed, now how did this account get closed when no one could do this? Upon arriving home that day my father received a call from a collections account, seriously? This is how you treat your customers? The first agent my father spoke to instead of having someone call my father has she stated she would, closed the account and turned it over for collection. What part of I WANT TO PAY MY WIFE’S BILL (which wasn’t even due) gives this person the right to turn an account over for collection? Do you truly believe this is the way to treat a customer especially during a time when they are going through one of the most difficult times of their lives? You need to train your staff to LISTEN to your customers and to follow through on what they promise they will do for that customer. You have lost many customers for life due to the inability of your customer service rep to actually take care of and provide quality service especially while we are mourning the loss of our Mother and do not need any added stress in our lives also the fact that my Mother always had perfect credit to have this happen was an insult to her credit history.

A very nice woman in the bridal dept on Sat helped me get what I needed and out the door quickly! Her name was Mary S. and I wanted to thank her! The bride was not registered at Macy’s (which shocked me) but I found a beautiful gift at a great price and still made it to the shower on the other end of town in time! The ladies who work at this Macy’s are always very friendly and helpful!

I was on Macy’s yesterday to buy my granddaughter a pair of boots
I asked a sales rep where the childrens shoes were and she informed me that they don’t sell childrens shoes. I was a bit upset because I had seen the boots I wanted online but shipping was almost 10 dollars so I hoped to save the money and just get them at the store. Erin took her time and even though the computer was acting up, she found the boots and ordered them for me with free shipping. She was so helpfull even thwough she could have just sent me on my way. Way to treat your customers Macy’s. BRAVO

I took my 12 year old daughter to Shop For A Cure and to get back to school clothes. What a great experience. The sales staff was fantastic and the selection was good. We found everything needed to go to Middle School in style and more! Going to keep Macy’s on our favorite list!

They have a great selection of Tommy Hilfiger.
I wish they carried Tommy Bahama mens line.