Mad Potter

I think I need to divide up my review. The initial painting process would be 4 stars but the customer services end when picking up my pieces would be 2 stars.
Let me explain by saying I was part of a bachelorette party & we rented out the room so we could have snacks & make mimosas. The staff was very friendly and made sure we had everything when we set up & they explained all the paints/​glazes then let us do our own thing. The room was big and has a refrigerator and a counter, so we had plenty of room to set up our food table. The only downside to the rented room would be that you don’t have complete privacy. They have two entrances/​exits and 1 of them is in the private room. So we had complete strangers walking in & out of the party every 10 minutes or so. Also, the only restroom was located inside of the party room. So again, more random people walking through a bachelorette party asking for the restroom. We had kids walking up to us as we are sipping on mimosas, so it was kind of awkward. Not that our group is rowdy or gets crazy, it just wasn’t the privacy we had anticipated with our $ 50 deposit. We could have saved that money & just sat out with everyone else. Overall, we had a great time.
The part that would get 2 stars would be when it came to picking up our party. Since we were in a party of 5 people & I work the closest, I volunteered to pick it all up for everyone. They took down all my contact info, home address, phone number & e-​mail and said it would be ready in a week then contact me when it was ready. So a week goes by & I haven’t heard from them but we did it on a Saturday, I let it slide that they were busy. Finally two weeks go by & I call them asking what happened to our pottery pretty politely. The girl on the phone got snippy with me and said I should have picked it up a week a go & it’s been sitting here waiting for me to come get it. I explained that I was told I would be notified when it was ready and she said they never do that & I should have known to come back in a week. I was like ok but I have you all my contact info (I mean why let it sit for a week when you have every form of communication to reach me & the rest of the party). She just said you misunderstood & hung up. Horrible phone customer service. I then picked it up that day and when I looked through the bag to make sure all of the pieces were there she gave me a snooty look. I don’t live close to this place & with 5 pieces, I just wanted to make sure everything was there b/​c I wouldn’t be driving over there again.
The pieces turned out great and the initial experience was good they just need to work on communication. I don’t see how hard it is to call the customer once the pottery has been fired & is good for pickup. Instead, just let it sit & get snippy b/​c the customer was told by employee they would be called. Work on customer service.

The Mad Potter is located near Krogers in Madeira. The have flat studio fee and you can select what pottery you want to paint. There are so many great things about the Mad Potter, where to begin? First off, the staff is extremely helpful. When you arrive they greet you and welcome you. They help get you situated at a table and explain the setup and options. If you have any questions about how to or need advice they are very good at explaining what works well and different methods. There is a wide array of selection for pottery choices from basic kitchen pieces to unique animals there is something for everyone. On my most recent visit, I attended Lady’s Night which is on a Friday night usually once a month. The studio fee is half off, they have some small food bites and you can byo drinks. One other thing I recently found out is they have pottery glaze. I am already planning my next visit! If you are looking for a girls outing or creative fun outing with a family member you should check them out.

Was visiting from out of town and brought in our 3 year old and 6 year old for an afternoon.
The staff was extremely helpful and did not mind the mess our two kids made.

Ladies night out here was a lot of fun. The staff were friendly, snacks were provided, and I enjoyed catching up with a girlfriend over paintbrushes. Come with a plan — what type of item you want to paint and how you want to paint it, otherwise you risk spending half your night making these important decisions. Many of the other customers came prepared with photos and sketches and I obviously missed that memo. The pieces were surprisingly pricey for being mass produced pottery but I selected a cupcake dish that wasn’t too expensive. I picked it up a week later and it turned out super cute. Now somebody please pass me a cupcake so I can actually use it!

Such a fun, unique place. Took my teenage daughter recently for her birthday. We had a great afternoon! Have an adult event coming up soon.
A little pricey… with the cost of the pieces, they could stand to lower the studio fee. Nice location.

For painting pottery — this place is GREAT! I’ve gone several times with friends on Saturdays and have never had trouble finding a place to work.
The staff are so helpful and fun — they’re full of great ideas and can help the clueless figure out how to get started (that was me the first time I went).
I’ve seen little girl birthday parties there — it looks like a blast.
1 week from painting to picking up your finished piece. It’s really so great!