Omnicare

The worst company, employing educated people to speak condescendingly to people in an attempt to collect funds, even though they failed to send an invoice to the correct address (the guy that pays the bills). What I love the most about the collections supervisor is the «Oh my gosh, did he just call me out on a lie», while clutching her pearls and feigning sincerity when it’s merely a BS attempt to collect a (unbilled) debt.
Here are the emails I received in order –
1) Thank you for responding so quickly. I just spoke with «M», she shared with me your conversation. I am now just looking for clarification, Ms. «K» I am assuming is the daughter, does she pay the bills or is it your firm?
The patient is actually in the discontinuation of medication process,
we do not want this to move forward if we can get resolved.
Notes prior to this conversation stated you submitted payment in the past. I hope you can understand the urgency and the reason I emailed you. We can avoid the bills going to the daughter if payments coming from your firm. I would be more than happy to update the address to reflect your firms address and fax the statements if that is the only missing piece of it.
Thank you again for your time and attention in this matter.
Please advise.
2) I really wish you would understand the position I am in.
I am in no way threatening to discontinue medications,
I am merely making you aware of the status and the process
of [her] with the pharmacy.
I actually work in a call center, the environment is as such, I have not been personally responsible for [her] to know that four months ago you requested the address to reflect the firms address. With that being said, had I read that in the notes today, and saw that were the case, I would have done so today. I apologize things are not flowing as we would want them to. I am here today trying to resolve the issue at hand. We are trying to obtain proper information, if inaccurate then what needs to be done next.
I do not know you personally but I find the email quite aggressive in nature. I never wanted to or intended to put you in a place where you felt as though I wanted you «to drop everything and run around». I am truly sorry. This arrangement is not even considered an odd arrangement, it actually fairly common. Many times the family members have the billing go to them directly for whatever reason and they then forward to a firm such as yours. So, however the email was received I never wanted to put you or the firm on defense, this is the situation and it must be addressed.
I do want you to know I attempt to treat each & every one of my patients as if they were my own relative. I am concerned. I am reaching out to you for guidance not for blame placing.
3) I find your attitude quite haughty and pugnacious in nature. Clearly you have your clients best interest in mind.
When I get old, my directive will clearly state — NEVER EVER USE OMNICARE or be disinherited!!!