Pep Boys Auto Parts & Service

Joseph Young was the manager on duty and he did a great job. Answered all my questions and talked to me before doing anything to the car. Plus it was a Sunday and they still got the hose replacement done. For minor repairs, I will definitely come back due to the convenience and not being over charged.

Called to get quote on a battery. Told me since I bought battery there before in 2011 they would give me 50% off. After dropping car off and leaving get a call telling me they cant honor that and would have to charge me full price. I think that is the worst customer service I have ever had. I went back got my car and will never return.

Stopped in for a replacement bulb for a tail light. The guys were especially nice and helpful. They even replaced the bulbs since I didn’t have the necessary tools on hand to do the job in the parking lot. Nice guys, great service. Won’t go anywhere else for simple things like tail lights, air filters, etc again. Would recommend highly.

100% plus parts markup??? On their own parts? I thought this was contrary to their policy. Or maybe not… maybe it’s whatever they can get away with! I would give ZERO stars if I could. Unethical business practice for a big box auto part store.

I wish I could give this place negative stars. If you only read two paragraphs, read the first and the last
I was very frustrated with my service today. Everyone I talked it was grumpy and rude. I called on my way home from work to see if I could just drive in and have my flat tire plugged (or needing a new one)-they said come on in. I’ve literally been here for over 2 hours, for them to change ONE freaking tire! Clearly it was not a just come on in, quick fix kind of thing, pretty sure I could have done it quicker. Needless to say, it was not plugable.
We stood waiting to check out at the counter, with 2 people piddling around behind the counter… credit card in hand, and we stood waiting to pay for over 15 minutes before we finally sat back down.
I have a Prius, and once the car was done, they had 3 guys standing around the car trying to figure out how to get «every alert on the dash» (exactly what they said) to stop lighting up. I had to call my Toyota dealership because I was afraid of them possibly disabling things that shouldn’t be, just to clear the alerts, or having alerts that won’t go away, and I wouldn’t know what is real.
Also, the guy who drove the cars in and out of the service bay, like a bat outta hell. Tires squealing, flying through the parking lot. I was afraid as a bystander to be a pedestrian in the area, and as a customer that he was driving their customers vehicles around like that. The trauma nurse in my cringed. Absolutely ridiculous.
Finally when it was done, they didn’t even come get us in the customer lounge, we walked up and they’re like «oh it’s been done», really, I just got done pulling 3 12 hour night shifts, the last thing I want to do is spend my sleeping time in your crappy lounge.
The worst part??? I get in my car, they put in one on MY CDs from my cd case. You don’t need the radio to change a tire, and you sure as hell don’t put my cd in. I feel very violated. I would consider it inappropriate to change my radio station, let alone go through my things, and put a cd in and play it like it’s yours.

I would give 0 stars if possible. This is the second time I have been there and have had horrible service! They tried to jack up the quote $ 100 on a part after i had my vehicle towed there. Then they wouldn’t honor the coupon because they discounted the part due to their mistake. I finally get my vehicle way after it was promised and the wheel almost fell off on the way home!!! It was making a terrible racket after 10 miles or so so I pulled over and was able to finger tighten EVERY lug on my wheel! They called me a liar and gave me the run around. Now the part failed six months later and they say that it isnt the same wheel hub that they replaced six months ago because it looks rusty! Both of them look rusty!!! I asked them to pull part to compare and they refused and said they would only do it if I paid them to! The assistant manager talked down to me the whole time and called me a Do not do business with them!!!

I have had several good experiences at this location. I like to take care of my vehicles not only making sure they run good now but will continue to. If you go ask for Danny, he’s a mananger and is always so helpfull & willing to take the time to make sure you’ll get what you need & will even suggest things you might not have heard of and didn’t know about. They have a rewards program and always have good coupons and rebates. For those reasons Peb Boys on Glenway has & will keep my business.