Performance Kings Honda Service

I will never ever take my car to Performance King’s Honda again! I bought a new 2015 Honda Civic Hybrid last summer. On Thanksgiving, several warning lights came on, and the hybrid feature quit working. The next day, I took my car to King’s Honda for service. They had the car for a month and a half before they finally fixed the problem.
When we went to pick up the car, it had greasy fingerprints all over the back seat and the ceiling. We had to make two more trips to the dealership before they finally got rid of all the fingerprints. It shouldn’t take us complaining two nights in a row to get them to clean up the fingerprints.
When I drove my car home that night, the lights on my gearshift and heating and air did not come on. We called the service manager the next day and explained the problem. He said they weren’t working on that part of the car, but that we would have to bring the car in again and leave it there.
I took the car in again, and after having it for 3 days, they called me and told me my gearshift and heating and air dials didn’t have lights. When we went in that night, we had to argue with them for over an hour about whether my car should have these lights! They finally checked the fuses and realized that whoever worked on my car took out a fuse and didn’t replace it.
Not one person even offered an apology! The females who work in service were very nice, but the men were not helpful at all!

Kings Honda service customer service is AWFUL! I swear these people are trained to be rude, non empathetic and pompous jerks. The manager, Ash, doesn’t return calls or meet with you after he tells you to call and he will meet you next time at dealer. We have a 2011 Honda Odyssey and at this point, after years and years of owning a Honda, their terrible service has completely turned me away from ever wanting another Honda. I purchased a Honda due to it reputation and safety for my family but I can say without a doubt, the service team at Kings Performance Honda does NOT stand behind Honda mission and safety statement!

Don’t trust there used car inspection! I got my car inspected thru them and they listed minor problems that were easily fixed. I buy the car then two days later the transmission is going out. I take the car back to them because I was told over the phone that the inspection would be free because I had just paid the $ 112.00 used car inspection. They obviously overlooked a very important detail because I’m no mechanic but transmission problems don’t just appear out of no where with no warning. I drive 45 minutes to «performance» kings Honda for my 10:00am appointment. I’m informed that I have to pay additional charges because the problems I had were fixed.? This still doesn’t make any sense. I could see if they told me my transmission was bad and I replaced it and still had the noises but there inspection print out didn’t list transmission repair, if it had I definitely would not have bought my car!

In my most recent 2 visits to the Kings Honda service department I have been extremely dissatisfied with the service I received, and they don’t care at all! My first visit was a rather complicated process (a potential recall issue) and I asked to speak with the Service Manager, Ash Mall, to explain why I felt that my service was poor. I called him three times without a returned phone call. I would have never gone back to the dealership if it wasn’t for a new issue that mysteriously popped up after they had my car in their shop. So, I brought the car back in to ask about this new problem. They didn’t even care to listen to what I was trying to explain to them. They spent about a whole 15 minutes looking the car over to conclude that there was no issue at all. But still, no returned phone call from the Service Manager. When I returned to pick up my car I asked to speak with Ash Mall. I was taken into his office with my boyfriend and the Service Scheduler with whom I was working with. Ash barely let me get a word out. The conversation pretty much went like this: «Your car is working as it’s supposed to, according to the Owner’s Manual», «You need to take ownership of your vehicle and stop blaming everyone else», «I don’t want to hear any more about the recall issue, I’m done with it», «If you have a problem with me, take it up with Corporate Honda»… so on and so on. He told me that I had only been there once previously (about a year prior when I came in for an oil change), and that he didn’t really mind if I didn’t come back ever again. He said I was welcome to take my car elsewhere.
When we left the office, the Service Scheduler told me that she couldn’t believe that he spoke to me that way and that she was sorry. Pretty pathetic if you ask me — your own employees can see that you are out of line! I have left 2 messages with Bob, the GM. The phone calls have NOT been returned. I have complained to Corporate Honda, but they told me that dealerships are independently owned and that all they can do is take record of my complaint.
How in the world could this service department possibly be «award winning»?! They clearly don’t care enough to even show respect to their customers. I guess if you have a complaint, you aren’t worth their time. I will never, ever go back again!

I go there every time when I need an oil change or something else. The people, who work there are very kind and friendly. One of the guys — Kirk, even remembered me from the last time.
The atmosphere is also very nice and you can enjoy tea, coffee, cappuccino… ‚. reading magazines or watch TV in the waiting area while your car is ready.
The oil change cost me $ 35.00 and totally worth it. They provided 150 days of renewable Drive-​Sure® Sign and Drive Roadside Assistance and Emergency Rental Car Coverage. So, I am pretty happy to there every time.

This the second day I been in for a recall on two different cars. So far I been pleased with the service department, and I must say they have a relaxing waiting area. The service staff was really friendly, I even noticed them greeting someone else really friend, with a great smile that it made me smile as well. Overall great experience with service department (thanks to Tammy), but no experience with sales. Other than the one person who said hello to me in a friendly matter.

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I am not someone who usually write a review. I own a Honda Accord 2009 and I would like to say first that «I haven’t had any problem with the service they have provided to my Honda Accord yet», considering I did service only twice. That is why I am giving a 2 STAR.
My vechicle’s extended warranty was expiring in April. I checked with many warranty providers and finally got a good deal from King’s Honda. I didnt think twice with the deal I have received. I purchased the extended warranty on Jan 17. I was told it will take 4 to 6 weeks to get the extended warranty card in my hand. Then comes the worst experiences. I called Kings Honda after 4 weeks. THey told me to wait for 2 more weeks. I waited 4 more weeks again. Not to mention how hard it was for me to get a hold of someone to express my concern. I called almost 12 times. Atlast somebody called back and said it will be taken care of and I should get the warranty card soon.
Again, calling every other week, I finally got the Warranty Card on April 12. Finally up on arrival, the warranty Start date is Jan 17 2012. I have lost 3 months of my Warranty period. I have specifically stated I want the warranty start date to be this month because I was not able to use the Road Side assistance which comes along with the Warranty Card, when I needed one.
Very poor customer service.

We took our leased car into its regular maintenance. The window developed a stress crack. Service dept took a look and said it would be free to fix. We didnt even ask, they were the ones who brought it