My mother rented storage unit today, and I went to help her with the process and ensure she felt comfortable. Holley and Laquesha were both very patient and good about answering all of my mother’s questions and making her feel at ease. She even signed up for the automated payment plan since she felt so comfortable. It is difficult to find good customer service these days, and both Holley and Laquesha did a great job, were friendly, informative and overall very good to work with today when renting the unit. I would recommend Public Storage in Beechmont to anyone. Thank you!
Chris C.
Évaluation du lieu : 5 Cincinnati, OH
I reserved a space online a week prior to my move. The online system was extremely easy to navigate and Brandi was immediately able to pull up my reservation up arrival. the process was simple, easy and very cost effective. The unit was clean and in a great location to the front gate. Brandi walked me to and from the unit for inspection and had my auto payment and access set up in minutes. It is great to have a place so close to home and business that I can drop into at any time. Thank you to Brandi and the Public Storage Team for such an awesome experience.
Sean M.
Évaluation du lieu : 4 Cincinnati, OH
Good people to do business with, Brandi was very helpful.
Keith S.
Évaluation du lieu : 1 Cincinnati, OH
I was there to rent a storage unit. I was quoted a reasonable price. They were offering a special, one month free rent. First it turned into getting the 2nd month for half price instead. I dont know why I agreed but that was alright and I needed the unit today because we were moving. After all the paperwork was done my $ 38 special turned into a $ 88.16 ordeal. The lock $ 18 was manidatory and so was the extra $ 9 a month insurance. I told her that was not acceptable and told her to refund my card. She said it went through and she wasnt going to refund the transaction! I ended up disputing the charge with my bank PNC. Guess what? the back took the charges off and then 30 days later charged me again. Is this nuts or what? Small claims court here I come.