Roto-Rooter Plumbing & Drain Services

Just love this company very responsive. Didn’t have to wait. Great professionals.
Thank you for your hard work.
Cheryl Wang

I had three things I needed the technician to do: replace the water valves on two toilets and replace the flapper on one toilet. After two hours of messing around and about twenty trips out to his truck, none of the work had been completed. After 3 hours, he shows me that he is «done.» Both valves, now replaced, were still leaking and the new flapper was still letting water leak into the bowl! I told him this fact and he ended up working for over 4 hours on a job that should have taken around 45 minutes. The following day, I realized my toilet was still leaking all over the place and had to have another technician come out to tighten down the toilet tank and get the flapper working correctly. Practically two whole days wasted completely. At least the dispatchers on the phone were polite and efficient.

My parents have an older home, their home is located at the end of the street and they have had a lot of sewer problems requiring snaking, etc. the most probable issue is tree roots. They recently had an estimate from this company after waiting over a week for an appointment with no drainage, unable to use toilets, the sink, washer, etc.
Estimate almost $ 8,000.00 with 2500.00 down payment! & they will schedule service in 2 weeks???
It’s unbelievable that the water and sewer company is not responsible for this mess. They did come and blow out pipes but home owner is responsible to the road? Wow! Merica’
Forget the shocking $ 8,000 it’s time to get dirty! Off to Art’s rental to save money! Wish us luck! The working man can’t afford this company or the wait!!!

Can I give zero stars? I’d REALLY love to give zero stars! Do NOT waste your time on freaking Roto-​Rooter!
A pipe is clogged so NONE of the water or waste is leaving our house. Yes, we discovered water, tissue paper and POOP draining into our basement. A WEEK ago. Been trying to get them out for a week but we work a LOT and have to get up at 4 am so after waiting three+ hours like three different days for someone to show up, we decided to reschedule. We just bought this house and haven’t moved in yet so it’s not like we can Netflix and freaking chill all night at a house we aren’t living in when our work day starts so early. We can’t continue our renovations until the pipe is fixed and we are running out of time.
So we rescheduled for to-​freaking-​day. They’ll arrive between 12 to 4. Decent enough. Hubby goes and waits. And waits. And waits. Receive a call at 5:50 that all the plumbers are backed up… much like the freaking pipes in my house! Ok, so we wait… and wait. There’s a blizzard right now, you guys. We would’ve been home safely before it started if they’d made it within the four hour window they gave us. 9:20 pm, guys. 9:20 pm… almost 9.5 hours of waiting later, we get a call that they aren’t going to make it. The roads were just fine from 12 to 4. Heck, even at 7 pm they were ok.
Absolutely freaking ridiculous!!!

Tommy arrived on the early side of the window they offered, gave us great advice regarding pipe maintenance and was a sincerely nice guy to have in our home. He had to go above and beyond to get our pipes opened back up and did it with a smile and no complaints. I felt confident in the fix based on his work. I would use their service again!

I had not one but three Roto-​Rooter plumbers out to my house today to repair a shower drain leak. The first two were expecting a blockage based on the information given them by dispatch. They took a look anyway and told me they’d have to send someone else out. That was a bit annoying, but another plumber, James, was out to see me in about 60 minutes. All three plumbers were very friendly, professional, and stayed on task. James provided a quote up front that was higher than I had hoped for, but he found a less expensive work-​around that solved our shower leak and did so without my insistence or demanding. He was done in about 30 – 45 minutes. Dispatch snafu aside, the service was great.

Professional and efficient services. Would highly recommend their services and my technician Steve was great!

I have a drain that needs a snake job. My husband usually does this for us but he wasn’t available today. I called Roto Rooter. When they got here they said $ 287.00 to snake the drain and put an anti sludge in the pipes to clean it out. I said, «I don’t want to pay $ 300.00» So he said, «We don’t have to do the drain cleaner/​treatment and we can do just the snake for $ 200.00. I said, «Fine, oh and here is a coupon I printed off line» and he said, «oh we can’t honor those coupons since I already discounted your service». He did NOT discount my service, he just took off the optional drain/​sludge cleaner and charged me less. Thus he proved the point that one friend said about Roto Rooter, that they won’t honor their coupons. And, I guess they don’t. I am sure they do fine work, but their customer service is lacking. I’ll do this myself and save a lot of money this time.

This was the second time I’ve tried to use Roto Rooter. First time was okay, pricey, but I was in a jam so I overlooked that. This time however, I had to shut off the main water to our house because of significant leak. They gave me a 4 hour window, 4:00 — 8:00pm, fine. However 8:00pm came and no word so I called and they said they were backed up and gave me a new window of 8:00 — 12:00am, sheesh. By 10:00pm I still hadn’t heard anything called again and was told it be another 2 hours maybe. After waiting 6 hours already I told them to reschedule for 8:00am and was given a window of 8:00 — 10:00am. 9:00 came and I heard nothing still so I called someone else. With pipe problems usually being a time sensitive matter I won’t be using Roto Rooter again.
BTW Before I posted this I had already emailed Pat (see below) and that didn’t do anything.

Our Kitchen sink was clogged so we reached out to Roto-​Rooter to help us out and asked how much the service call would be to unclog the drain. We were told there is no service call fee, the plumber would have to give an estimate on site. I was out of town and left my girlfriend to handle the appointment and the plumber did not explain anything to her, he just went right to snaking the drain upon arrival. He was at our residence for barely 10 minutes and provided her a bill for $ 273.00. When I returned from out of town and saw the bill I called Roto-​Rooter to see if they could help me understand why the bill was so much for snaking a drain. The Roto-​Rooter rep said the charge was correct and that is the minimum charge to snake a drain. I asked her why this wasn’t mentioned during the initial call to set up the appointment when we explained the issue we were having and asked for a rough estimate of what it would cost. We would not have had the service performed if everything was explained upfront, prior to the service being performed like it was promised, as the price was way too high! We feel completely taken advantage of and will never be using Roto-​Rooter again! There are more honest plumbers around, lesson learned!

Quick, efficient and polite!!! So glad I can do laundry and dishes again! (Not really but just a little!!!)

Thank you Roto Rooter!!!
MY SINK DRAIN WORKS AGAIN!!!
I made my appt. online and they gave me a call the morning of the appointment. It was Sooooo Easy!!!
Joe was polite and efficient. He made SURE the drain was clear before he left. He tested it twice. My drain is working exactly the way it should be thanks to Joe!
Thank You Roto Rooter you are my Number One Plumber!

We had used Roto-​Rooter in the past to clean out our main sewer line, and have always been satisfied. This time, I decided to try and save some money, and called another big local company who was offering an $ 87 special. Well, that was $ 87 literally down the drain. Dude was nice, but had no idea what he was doing. Took out 2 tiny roots and then got his snake stuck and called it a day. The Reds broadcaster was wrong about those guys.
So I literally had Roto-​Rooter in the next day, and Andy cleaned it out to perfection. Learned my lesson. Always call an actual plumbing company for your plumbing problems. Roto-​Rooter is tops.
Unilocal has a $ 50 off offer, and if that ever goes away, search the internet and there are $ 40 off coupons out there too.

Roto-​Rooter was prompt, courteous and helpful. I’m happy with the service.
I called roto-​rooter this morning to clear a drain that was completely clogged. I let them know that I was working from home today so I was flexible enough to take the first available appointment and flexible. After they gave me an ETA of 11, I sat at my computer to get to work. Then Good news! I get a call at 9 that the technician is finishing up and heading over in 45 minutes! Awesome!
The guy gets here, compliments me on giving it a try on my own with a snake and then gets to work. He explains exactly what he is doing and why the whole time, and gives me advice on how to avoid it in the future.
It was expensive, about 200 to clear the drain, but it was worth it to take a shower without overflowing my bathroom!

We had a clog… a bad clog. I thought I fixed it. I plunged the kitchen sink and viola, it drained beautifully, but next I knew the tub was filling with nasty black water. The two are connected in the basement by a ‘Y’ pipe. Apparently, I pushed the clog down far enough to allow the water from the kitchen sink to flow directly into the tub. Fantastic!
I made a date with Roto Rooter online. That was a perfect option for me. It’s not that I mind talking on the phone, but if I can submit a reservation or request for service online, I am an extremely happy camper. Online I was also able to choose the 2-​hour time frame for the appointment.
I received a call not long after letting me know the service person was on the way. I scheduled for 1:00 — 3:00 and he was here at 1:30.
He was very professional and congenial. We looked at what was going on and he went to work. It took a little doing, but he got things moving and after he removed all the equipment there was no evidence anyone had been mucking around in the kitchen. Very clean service.
The price was steep, and though I am a fan, I couldn’t justify five stars. Who knows, maybe the price is in the normal range for plumbing emergencies. I didn’t really mind because I wanted everything fixed, but I must admit I was a bit shocked. Still and all, we call Roto Rooter when we have this type of issue and will again in the future.
Oh… this was Roto Rooter in Cincinnati, Ohio.

They snaked out a clogged basement pipe for us. No problem with service, but price was exorbitant – $ 100 more than another local plumbing service.

Discovered water damage in our home on a Thursday and called in Roto Rooter. They said they’d have a plumber there by 8am Saturday and he’d call on his way there. 9:30am Saturday I called to find out what happened to their service technician and the call center couldn’t find my request, «must be a glitch,» stuff the operator. She promptly scheduled another appointment for that very day. He’ll be there between 10am and 1pm. The service technician arrived promptly. At 12:59pm.
Thirty minutes or so later he provided me his assessment by phone… a broken water valve and build in our water tank. He’d write it up when he got home and email it to me that very evening.
Attached is the ridiculous report he sent. Perhaps it was written by his second grade daughter who didn’t understand the point of all the non-​essential details of my case that my insurance company might require. Like: who, what, where, when, how.
Needless to say, I called another plumber the next day. A professional plumber.

You never want a stream of water spraying out of a lead pipe all over the stacks of boxes and Christmas decorations you have crammed into your basement. And it’s never a good thing when the first plumber you have come to look at it starts wringing his hands in worry and talking about jackhammering the concrete floor and digging up the front yard.
It’s a good thing, when this happened to us, that I called this Roto-​Rooter place. Initial estimates for the job ran upwards of $ 2500, but one of their service technicians, Dave Denton, was confident he could get the job done without destroying our basement and without bleeding our bank account dry.
He did. After consulting with his supervisor, he arranged to make a special trip out to give it a try, and he completed the job at about a fifth of what it might have cost.
The staff at RR were professional, prompt, and they saved me a ton of money. I’ve seen enough plumbers to know that doesn’t happen often.

Main sewer line backing up on a Sunday. Uh Oh. I have trees right above the drain, so I knew it was more than I could handle.
I had just opened the ValPak mailer and had a coupon from Roto Rooter, so I gave them a call. Well more literally I used the online scheduler, which was easy to use. I got an email confirmation with a time frame. I got a phone call within 20 minutes of the start time, saying the plumber was on his way within 30 minutes. Sure enough Andy arrived.
Couldn’t be happier — Andy brought in the magic machine and worked on the drain for nearly ninety minutes. I’ve lived here for 15 years and it’s never been cleaned, so there were plenty of roots to get through. Success!
Andy explained some of the options available for the next step, which gave me plenty to consider. He cleaned up, and was on his way.
I will put Roto Rooter on my speed dial!

Run water for 15 seconds. Stop. Then wait 60 seconds for water to drain.
This is a problem.
Luckily Roto-​Rooter is constantly at the ready to send someone out to fix this type of problem. When I called that morning, they were able to send someone out that afternoon. The first company I called had me scheduled a week later!
They give free estimates, but I do think their prices are little high (the $ 50 off Unilocal deal helped with that). However, they are quick to respond and they warrant their drain cleanings for 6 months.
The tech was very nice. My pipe was filled with build-​up gunk that he said is nearly impossible to clean up, so he was extremely careful during the entire process to be as clean as possible. Once he’d done the initial cleanout, he thoroughly tested the sink to make sure that it was flowing properly. He was prepared to snake it again if necessary, but it wasn’t.
He was there a little over an hour, and did a great job. If you need a drain cleared up today, then Roto-​Rooter is the place to call.