The Curious Garden

I was so upset to know this keeps happening. Same story ordered online. ruined my Mom’s Birthday.

Got flowers for a co-​worker. Her sis had recently passed so we got an arrangement from this florist thru ProFlowers. We got them on a Tuesday and on Thursday some of the roses had died without even opening. Totally unacceptable. I tried calling the store, no answer so I called ProFlowers to let them know about the issue.
Just got off the phone with ProFlowers, new arrangement will be delivered today and by a different local florist.

This place is horrifyingly bad. I experienced the WORST customer service I ever have.
My husband ordered flowers for his mom for Mother’s Day from Curious Garden. We like to try and support local businesses rather than the chain flower shop route. That was a big mistake with this place. The order was placed online and we received a confirmation email with a number. Mother’s day came and went and no flowers were delivered.
I called Monday to discuss it with the store. I talked to a woman who could not find any record of the order. When I said I have a comfirmation number if that would make it easier to locate the response was «Oh, that number doesn’t mean anything.» Seriously??? Then she proceeded to question me on where I got the comfirnation number from and if it was even from them. The confirmation came from the
email address. She finally just said she would look into it and call me back.
Shockingly, no one called back.
I called again at the end of the day Tuesday and happened to get the store owner on the phone. He had actually found the record of my order. So, I said well there were no flowers delivered and his response was «well, I don’t know about that.» Again, seriously? I questioned him about his online ordering system and whether they typically did online orders or where maybe the issue was coming from. Ready for his response (THE STORE OWNER no less):
«Listen-I’m 65 yearls old and made it all the way through graduate school without every seeing a computer. I don’t understand them someone just to sign-​up to do it so I did.»
At this point, I had to actually tell him what horrible customer service I thought he was giving me and that if he didn’t understand a part of his business maybe he shouldn’t have that ordering option. All he had to say was «What do you want me to do about it?» Clearly, all I want is my money back since they had actually charged me for the order.
To cut to the point – it took 5 days straight of calling the shop to get them to void the order so my money could be refunded. I still had to call their online counterpart to make sure my money would be refunded because when the owner called it said there was more than a 5min wait for your answer to be called. He said he just didn’t have 5 minutes to wait.
These were the rudest people I have ever dealt with. I honestly don’t know how the owner even speaks to customers the way he does and is absolutely unapologetic. He didn’t seem to grasp the concept that a mother did not get flowers from her children on Mother’s day due to his poor service.