The LEGO Store

I always make the drive from downtown to Kenwood when needing to get presents at the Lego store. Way more options than Target or any other big box store has.
For this reason is why I drive out there. My little brother loves Legos, and I have yet to get him any legos he already has. I think that’s due to the giant selection of unique Legos that I have to choose from at this store.
I think this is a good place for a gift not only if you’re getting gifts for kids, but for anyone. They have all the big giant crazy Star Wars sets, and they have even Simpsons legos. They also have Lego-​based merchandise, like a keychain that are Lego people and flashlights in them.

Such an awesome place! Not only do they sell the traditional Lego boxes sets, but they also sell individual pieces. Grab the container size of your choice and fill it up for a flat price. My husband loves this area (although claims to love it for our kids) because he can build several custom vehicles using the pieces available. For $ 10, you can build three custom lego characters. I personally find that to be awesome. For Christmas we made our son a Lego character for every member of the family, which was a blast! The staff is always really friendly and extremely knowledgable. It’s obvious they have a real passion for Legos. Make a large enough purchase and they’ll toss in a little freebie. My kids think that’s awesome!

This is a nice, standard Lego store. There are tables for kids (or the kids at heart,) to build at. I like that they have both Lego and Duplo tables. There are many items that are not available at other retailers such as Toys R Us, Walmart or Meijer. Apart from exclusive sets, Magnets, cups and key chains are some of the other Lego store only items.
Excellent customer service. The employees are very helpful without being pushy. I like that they don’t only speak/​interact with the adults, but help the children too. The gentleman who helped me did a great job of explaining the Lego Club to me, as well as some of the other in-​store events. Via the Lego website, then store locator, a calendar of events for the current and next month may be found. An employee will also give you a copy in store if you ask.
Unfortunately, they are lacking some of the cool builds. While they do have display windows with built sets, I have been to other stores with a life sized giraffe, Darth Vader, Woody, The Hulk, or have 4 foot tall Hobbit characters or other Disney characters, all made exclusively from Lego. It’s not the store’s fault. I think Lego should put at least one in all of their stores.
Both of my children love Lego. While they are impressed with the life sized builds, they are also happy to be in the store. My daughter asked me to take her picture next to a 4.5 ft cardboard Minifigure cutout. She didn’t know who the character was, but that didn’t stop her from liking it. My son was at school, but was over the moon when I told him about the Lego Club.

Walked in here to kill time. My son was attracted by the displays and then completely entertained by the small building area set up for children. I was amazed at how much Lego has expanded their product line. Beyond cool. I was a little disappointed to see that Lego has gone the way of so many other toy makers… let’s make Lego’s for girls, and make them pink, oh, and make them about princesses and houses. Ummm… pass. When I was a kid, there were just legos, and I built all kinds of crazy stuff with my dad and sisters. Also, when did legos get so crazy expensive? But all that is hardly this store’s fault. We spent time in the store, me eyeing all the cool sets, my son playing with the mini lego station. Around me I was amazed at how helpful all the staff people were. Some even seemed to personally know customers, as in their customers were repeat offenders. I have to say, I don’t think we’ll be plunking down any change for legos just yet, my son is too small, but it doesn’t hurt to look, at least, until my son figures out that we *could* buy these things and take them home…

Have a little mall shopping to do and need a place to ditch your male companions? Huzzah! The Lego Store!
I was expecting this place to be crawling with small children, but it was actually pretty tame. A few parents with kids in tow, acting responsibly in a store. More so, this place was filled with adult customers. The displays of the Death Star and Millennium Falcon in the front window drew us in.
Sets of Legos lined the walls with everything from simple 250 piece sets to epic 7,500+ piece sets (like the Death Star.) Little pods neighboring the kits show the assembled product. There are even custom made Legos, where a community group assembled and idea from parts collected from miscellaneous sets. One of these was the Steampunk Ship, which featured mystical gears and and historical gadgets, all from random Lego sets.
I also noticed a section of the store dedicated to girl’s Legos: small, pink houses with horses and shopping. All of these were 250 pieces or less. Not very challenging or creative, in my opinion. If you’re shopping for Legos for a little girl, just buy her one of the regular Lego sets, like architecture. I really admired the Tower Bridge Legos, where you can build a model of the London landmark.
My friends and I thought of getting a set to build for the night’s activity; unfortunately, Lego prices are much higher than in our youth. Small, basic sets run about $ 30.00. The epic 7,500+ piece sets: a whopping $ 280.00!

Okay, so I’ve heard that the LEGO stores in other, fancier cities are bigger and more fantastic but since I’m not a connoisseur of fine LEGO establishments, I was not disappointed. The displays are delightful and the selection is decent.
However, it was the customer service that won me over. In fact, I marvel at the genuine friendliness of their employees despite (what could be considered by others) somewhat creepy behavior on my part. I straight up stalked this place for two hours during the Wednesday before Christmas waiting somewhat patiently for their delivery to arrive so that I could get my dirty hippie hands on a VW Camper Van LEGO set for my dirty hippie husband.
To no avail.
Now, this is the part where I should have left the store, dejected and empty-​handed, right? No way. One exceptionally helpful and upbeat young lady, named Teri, gave me the customer service number as well as some extremely helpful advice which resulted in FREE delivery of a VW Camper Van LEGO set to my door. She also gave me a little personalized coupon worth 10% off my next LEGO store purchase.
All this and it was the week of Christmas. Teri could have been as frazzled and harried and, consequently, unhelpful as anyone might expect of a LEGO store employee during the busiest time of the year. But she wasn’t. And instead of feeling like a Who who had just been robbed of her last can of Who Hash, I left the LEGO store feeling as though my heart grew three sizes that day.
I’m officially a LEGO lifer.