The Walking Company

I felt the customer service was outstanding! They truly took their time with me and made me feel like I was the only person in the entire store. I spent more on a pair shoes at that store than I ever have in my entire life. I will also say this, there are some things in life that are worth every penny and this was definitely one of them.

Great service. These guys take their time analyze your issues and can order most anything.
Selection is only good stuff that you can expect to be of comfort and quality.

4 stars for great service. Reluctantly good service, but good service nonetheless.
About a year ago I received a pair of Dansko clogs from the Walking Co as a gift. If you’re not familiar with Dansko clogs, you’ve probably seen a nurse or someone in the restaurant industry wearing them. Anyway, they’re catching on with the masses because they’re very comfortable. I like to walk, too. So I got some Danskos. I’m not an old lady or a nurse. Please stop giving me those looks.
Anyway, after wearing my patent leather Danskos for about a year, I noticed that the finish started wearing off. I found this level of quality to be unacceptable, so I went back to the Walking Co to let them know about it.
I explained to this to an employee who referred me to the manager. I told the manager my same concern. Keep in mind that I had no receipt or anyway to prove that I even purchased my Danskos there. Not even a credit card that they were purchased with (because they were a gift). Without question, the manager just said, «no problem, pick a pair out in the same size and you can leave with them today.» I hadn’t prepared myself for a response like this. Unfortunately, they didn’t have the color I wanted in stock anymore. I went home to reformulate my plan.
A few days later I headed back to the Walking Co ready to make the swap. Again, they did not have the color or size that I needed. It took a little finagling, but I finally got them to order me the same color from their website. The new shoes were shipped free of charge to my front doorstep. Needless to say, I was quite pleased with the service here and once I’m ready to purchase another comfortable walking shoe, I will be a return customer.