Trek Bicycle Store

To make a long story short (and as I look at the finished review I apologize for making it a long story), the claim that they «take» trade-​ins is very true… they try to take the trade in for nothing. I tried to trade a practically brand new (1 month old) Jamis Hudson Sport 7 speed with Sure Stop breaking and XC60 front suspension (Retail $ 469) in on a new Trek Verve 3. I am recovering from spine surgery and bought the Jamis to get back into riding with relatively low cost exposure with good quality in case it did not work out. I have progressed quicker than I anticipated and wanted to make the next gradual move and decided on the Trek Verve 3 with the idea that I would keep moving up and diversify as I get better… so there I was yesterday in the store after looking at their website. I must say here that I have been a fan of Trek since I purchased a 1420 in ’92…I brought that bike along also, not to trade but to see what they would offer for it having researched its value. After I was told that that bike is worthless, the salesman went on to tell me how this time of the year is not a good time to sell a bike (although many are going back to school and looking for used bikes), he then took it in and put it on the rack and tried to tell me there were issues with it (one example is a wobble of the rear wheel which I pointed out to him was not a wheel wobble but the appearance of one due to the thick whitewall and a slight flaw in the actual stripe, which is somewhat normal and there was no wobble and absolutely nothing «catching» there). The appearance and condition of the bike is mint… I wash and mechanically check it after and before every ride. Keep in mind that I researched what it is worth (new retail, used retail, and used wholesale), I could see his mind working… a low to medium level sale and a trade in of another relatively inexpensive bike… he blurted out he would only give me $ 100 for the bike (retail of $ 469)…My point here is this: I went into a Trek store based on the quality and well deserved reputation of the product expecting to be treated like I was in a quality establishment, I equate Trek to Mercedes, so I was expecting Dana Motors treatment and after being lured in I was treated like I was at Cash’s Big Bargain Barn or a Buy Here Pay Here Used car lot… if the salesperson would have spent a little bit of time on the sale he would have learned my four grown children and their families along with my wife all ride Treks and are looking to get new ones as they have been riding the old ones for quite some time. He also would have learned that I plan to keep upgrading and diversifying as I get better, instead he was looking at the quick sale so he offered me the great deal of paying full retail and giving me nothing for my trade… sound familiar… see used car lot… if this is their business model they should be selling junk, not one of the best bike lines around. Needless to say I left with a bad taste in my mouth. I have since sold that bike (IN LESS THAN 24 HOURS FROM THE TIME I WAS IN THEIR STORE) that would not sell at this time of year for more than what I thought would be a fair trade number and purchased the Verve 3 for less than what they wanted to charge me. I have also made an appointment with the shop I went to to set my wife up with a new bike and my adult kids have gotten the bug to buy new… hmm, how many thousands did you cost yourself Trek of Cincinnati??? If you want a Trek, look elsewhere, I will not advertise for the other shop but when you find it you will be more than satisfied… run and run far from Trek of Cincinnati.

I have been coming here for 5 years now and I’ve always been very pleased with the service. Nick, the store manager, is always extremely helpful. I am very impressed with the service at this store and will continue coming here.

I’ve given the Trek Blue Ash store many opportunities, and I have always walked away disappointed. My first visit was when I was looking for a nice road bike for Triathlons. The key to having a good bike is related to fit, and many bike shops that sell high end bikes offer a full fit service to ensure you walk away with the best bike possible. At this store, they asked me my height and made a bike size reco purely on that. I ask about fit and they said I just need to ride the bike a while and see how it works out. I went to Oakley Cycles and they did a full fit for free. I bought my road bike from them. My second experience at Trek was for service in my Trek Mtn bike where the chain was slipping. The service said I just needed to change the chain. I did so and took my bike away. Chain was still slipping! Did they not test it? I took the bike back and they recommended changing one of the front gears. I asked that they replace all of them and I was told it wasn’t necessary. When I picked up the bike, I went to parking lot and it was still slipping!!! The service tech replaced the gears as I asked and the problem was fixed. For the cost of service I expect 100% confidence, not three trips back. Finally, in my last trip ever in the store I went to buy a trainer. They are the listed local rep for the model I was interested in. The manager said that it was a slow sales time for trainers so he wasn’t going to restock but «could order me one in». If Amazon didn’t exist maybe this was a good answer, but not in modern times. He made no effort to help. My go to shops are now Oakley, Biowheels and GoFast solely due to their more customer centric focus.

I recently purchased a bike at the Trek store on Kenwood Road, coming in after having researched several brands of bikes but still needing to talk to an expert. I found not only experts but enthusiastic cyclists at Trek, who greeted me as soon as I walked in the door and — with no sales pressure — steered me to a bicycle that fit my price range and ride comfort. Steve (my salesman) had me test a couple of models, and watched me so he could evaluate my posture in order to determine the proper size of the bike I needed. He was knowledgeable, asked a lot of questions and answered mine. He also showed me the large map they have in the showroom that plots out the extensive bike trail network we have in Cincinnati. Since then, I’ve been back twice — once to get a second non-​Trek bike tuned up and another to buy a bike rack for the car. Great service from Steve, Dan and Nick. Highly recommend this store.

I’m currently hitting up all the local bike shops trying to find the right bike, at the right price, at the right shop.
I can only talk about the women specific road bikes because that’s what I am in the market for.
The store was pretty empty for a Saturday afternoon so I was helped quickly by one of the sales guys. He was incredibly knowledgeable and educated me on a few different aspects of road bikes. I liked that the staff didn’t talk down to me but were just very excited to educate me!
Unfortunately the selection of women specific road bikes was pretty small. They seem to have a high end, a mid range, and a starter. The bikes are all Trek brand and what I saw ranged in price from $ 2500 — $ 600. I was disappointed that there weren’t any lower priced (thinking in the $ 300 range) bikes to try out to see the difference in the higher quality versus lower quality.
At that time they didn’t have any bikes my size to test ride except for the highest price bike, which I wasn’t willing to try since it was so far out of my price range. They did offer to build a bike in my size that day so I could come back and try it out, but I wasn’t planning on being in the area for much longer.
So I’m sticking with a ³⁄₅ — middle of the road review because I liked the knowledgable and friendly staff but was disappointed with the lack of variety and small number of lower price point road bikes.