Walmart Supercenter

I don’t have super high expectations. I mean, it’s Walmart. The customer service is usually okay, but nothing spectacular and the lines are always crazy and things are always unorganized. So, let’s get into it.
First: I needed an arm band for my phone so that I could go running. Well, they’re locked up. No big deal, I’ll just ask the person who is working in this area to unlock. That went well. Her and a friend are sitting in some chairs with their phones out and talking away about how much of a «slut Renee was at that party». Great. I ask if she can unlock the arm bands. She looks at me and tells me that she’ll be over in a minute. Maybe I was rude? I was like ma’am, I really just want to get the arm band and get out of here. «Can’t you see I’m busy?» They start laughing at me. I walk away, frustrated.
Second: I wanted a new bike lock. They didn’t have any out. Thinking that they may have a U-​lock stocked in back and it just hasn’t made it to the floor, I ask for someone to see. That person never came back. I explain the situation to another employee, they go, never come back. I gave up at that point.
Third: My little sister and I needed to grab a Glad Plug-​In. It’s a little later at night, so they’ve started restocking. No big deal at all, totally understand. What I don’t understand is why one of the employees is blocking both aisle and not moving so that he can hit on and grope a girl that he caught the attention of.
Yeah, no. Will not be returning to this Walmart. I don’t usually shop at Walmart to begin with. I’m a Target girl. Target is slightly farther, not by much, so I will no longer, ever be stopping at this Walmart again. I recommend you spend a little more money and go to Target, too. Cleaner, friendlier, 100X better.

I can’t stand coming to this Walmart. I’ve lived on the west side since I was born and this Walmart is the definition of GHETTO and TRASH. Majority of the employees are extremely rude and unprofessional (except the few cashiers that are super nice). The customers that shop here are disrespectful and RUDE. I don’t know how the managers here let customers like this shop here. It makes the company look bad and you can definitely tell Walmart has gone downhill. I would rather drive an hour to the Indiana Walmart than to come here.

Probably the WORST Walmart store I ever visited in my life. Such a horrible customer service, don’t even ask me. I bought a Shoe Rack from the stands where it says the cost is $ 19.97, but in my receipt they charged me $ 34.83. I spent 3 hours to fix this huge giant shoe rack and now they want me to spend another 3 hours to (i) dismantle it, (ii) put it inside the box and (iii) return it to the store. And they will sell me the REAL $ 19.97 worth Shoe Rack which I need to fix it by spending another 3 hours on it. And all this I have to do even though it isn’t my fault. The store representative lady talked so rudely, she isn’t concerned about my issue, she rudely told me that I have to bring the item to the store WITH THE BOX and purchase the new one, or LIVE WITH IT. I told her that its so huge I can’t carry it in my car, but she still asked me to bring it to the store otherwise she can’t help it. She even cut the phone on my face. OMG, Walmart is the biggest retail stores in the world??? So, WHAT, they have to be this Arrogant? I will make sure I never visit this store again.
Later a store representative Monica called me and argued that she doesn’t see any shoe rack with the price of $ 19.97 in their entire store. I was shocked she said that. Overall I have very horrible experience with this store. I won’t say this will happen with everyone, but if it does, then you will also face the same situation like me for sure. Horrible Customer Service again.

How has this Wal-​Mart ruined my day? Let me count the ways…
There was the time I stopped into the money center, and all the lights were on at the «money center» but nobody was home… but there was no sign alerting anyone to that, and they looked to be «open» as all the lights were on… so I stood in a line with a few others for about 10 minutes before another customer was able to hunt down an employee who barked that the money center was closed, but that all money center functions could be handled by customer service. So, the whole line moves over to Customer Service, and I’m in the back of a very long line. I literally waited in that line for over 40 minutes (I had a payment due I HAD to make). It was like a scene from a bad comedy movie, the last person in line ahead of me finally clears, and I FINALLY make my way up to the desk, and RIGHT AT THAT MOMENT an employee barks from the back of the line, «the money center is now open!» THE WHOLE HUGE LINE rushed to the Money Center, and I’m left standing helplessly with a customer service associate staring at me. I told her what I was there for, and she responds with a rude tone, «Well, you’ll just have to go to the money center!» I begged please, I’ve just been in this line for 45 minutes, now I’m going to have to stand in the back of that line for 45 minutes because everyone that was behind me is now in front of me? «SORRY!» she sniped in the NASTIEST tone possible, to deliberately convey to me that she was anything BUT sorry.
Then there was the time I looked online for a fold-​out chair I wanted and saw that it was in stock at the Glenway location, so rather than ordering it online I thought I’d just pop down and pick it off the shelf. Except that I get there, and there’s none on the shelf. So I approach a store associate to ask if they can retrieve one from the back, and without flinching he immediately responds, «If it’s not on the shelf, we don’t have it!» So, I go to customer service hoping I’ll have more luck there. The girl repeats the same line the man told me. I said, but your website says it’s available for in-​store pick up right now! She says she doesn’t believe that’s the case, basically calling me a liar, so I pull out my phone and show it to her and say, so, obviously you have it, someone just needs to go in the back and get one because it’s not on the shelf. The customer service rep informed me that Wal-​Mart only does stocking at night, and if they run out of items on the shelf that day, it is against their policy to simply have an employee retrieve one from their stock in the back. Stock can only be pulled overnight. I went down the street to Target, and had three different employees ask me if I needed help, and one showed me the chair I was looking for and helped me get it. Such a different experience!
Every time I have ever shopped at this Wal-​Mart, I left with my blood boiling. Rude, miserable employees, incompetent management, you can never find anyone when you need help from an associate, and when you do they act like they can’t be bothered, Tire and Lube is an absolute joke, they NEVER. answer the phone if you try to call, if the kind of shenanigans went on ANYWHERE else other than Giant Wal-​Mart, they’d never, ever have a chance of staying in business longer than 6 months. This location doesn’t have a few odd problem staff that need dealt with, or a glitch of operations just on occasion. This Wal-Mart’s entire operating procedures, management, and staff need a MAJOR overhaul. Only at Wal-​Mart can you reach such depths of ridiculousness, because they’ve simply gotten too big to care about the customers who put them on the top.
I used to get my prescription filled at their pharmacy for $ 4, but I got so sick of that place I took my script down the street to Target and now pay $ 14.95 a month for the same prescription, at a pharmacy with far more restrictive hours of operation, because I CAN’T STAND that Wal-​Mart anymore, and saving myself the stroke or heart attack that would inevitably happen if I kept trying to shop at Wal-​Mart is well worth the extra $ 11 a month.

Seriously? How does this store even have 2 and a half stars??? I live within 2 miles of it and won’t even go there. It has the worst rate of theft of any Walmart in the greater Cincinnati area. Unless you carry a concealed weapon, I wouldn’t recommend going near the place.

This is probably the worst Walmart I’ve been to. Floors are usually dirty and not waxed and shiny like
Other walmarts. Limited selection of produce. Workers always seems depressed does not usually care about the customers. I’ve had some
Pretty bad service there. The entire store is unorganized.

Well, like most Walmarts, there is a huge slice of humanity represented both in the customers and the workers. I remember when this Walmart first opened and it underwent a slight renovation and improvement. There are now groceries available (but honestly, there is Kroger about 500ft to the right w/​better prices). So, my 3 star rating is pretty much on the ball, as it is an A-​ok place but rest assured, it lives up to the unique clientele. Happy shopping.

Ghetto. This place is bad news. The staff is so horrible it might make more sense to just not have them there. Not helpful, rude, and remind me why I don’t shop at walmart. I’ll pay the extra to avoid this place. Go to target or Kroger, not this place

One of the worst wal marts I’ve ever been too. Not sure what happened to it since it used to be good

Yet another Walmart. Yay.
I took my girlfriend’s car here for an oil change. I am forced to say, it was cheap (like $ 20) and easy and I would consider it again when my car is no longer under warranty.
Otherwise, I have a general distaste for Walmarts. Mostly because the customers are annoying, but they don’t do much for the mom-​and-​pop either. I also never want to check out because I usually have one item and according to Sam Walton 20 items qualifies for «express» status.
Is it just me, or is this Walmart oddly placed near just about nothing?

So I really love walmart, but this one really kinda breaks my heart. It’s always messy, most of the carts don’t work and there never seems to be enough cashiers to keep up with the line. When I need something from here I will still go, but I try and avoid it as best I can. There are much better ones in the city… I just wish I lived closer to those.

It’s Walmart. Was forced in here to find cheap stuff for a team building function at work.
My customer service experience was good. Cashier was friendly (once I got to a register without a major issue) and the person working in the women’s clothing section was nice.
This location has the typical «people of walmart» shopping there and that includes the employees. It’s dirty and unkept — most Wally World stores are.
meh.

I am not a huge Walmart fan in general but this store is one of the worst stores around. I feel like I am treated as a criminal by the store employees. Doesn’t seem to matter if they just watched me go through the line of the register and they will want to check my bags. On top of this, never seems like they have enough employees there or ones that care about the customer. And if you can find one on the floor, half the time they give you incorrect answers or have the deer stuck in head lights look at you and say «I don’t know» and don’t offer to check with anyone else. I say keep heading down Glenway Ave and hit the Target or Kroger store.

I am actually a Walmart fan! (I know, Unilocalers are supposed to be all about locally– owned, I am just a sucker for cheap prices!) But I HATE this location!
They have made many recent improvements to the store, making it a Super Walmart. In the process, they have cleaned it up and done some repairs, which it definitely needed! The selection here is now as good as any other Walmart in the city.
What I hate about this Walmart is the service. I know you hate your job, but please don’t take it out on me! Service is NEVER with a smile and is slow as molasses. Don’t ever try to return something here… its like a black hole you can never get out of.
One time, I bought some furniture and needed help loading it into my car. They tried to call someone three times before I gave up and did it myself. (I’m stronger than I thought!)
So, feel free to shop at Walmart… just not this location! I recommend the one on Cross-​County. Its new, clean, and service there is always great!

We have a Kroger within 2 minutes of where we live, and we still drive a bit further to go to Walmart. They have a great selection of, well. just about everything. I saw clothing, crackle nail polish, beer, bread, cell phones, gift cards and just about everything you can think of that one may possibly need.
I also want to say that EVERY cashier we have ever had at this location has been so awesome! They were happy and smiling and even if they were stressed out still courteous. The prices are lower than Kroger too and we always feel like we are getting more than we paid for. I love this location and as long as we live here, it’ll be our grocery store home. :)