Genesis Healthcare

This nursing home is the worst, if you can avoid bringing your loved one here please do so.
My grandmother received horrible care in this facility
Below is a list of just some of the items I had to address & report to The Attorney General of Ohio;
1.) double billing humana, Medicare & my Grandmother
2.) billing for physical therapy when no therapy completed
3.) my grandmother having falls that I was never made aware of nor were these incidents documented (falling out of a wheelchair where she was left unattended is just one of the many incidents that occurred)
4.) the health department was contacted because of the lack of cleanliness with this facility
5.) nursing home never advising when Medicaid approved, waited 3 months to call to advise of amount due however couldn’t provide break down of amount owed
6.) threatened to throw my Grandmother out of the facility a week after advising of amount due & never providing a break down of charges.
7.) 4 months after the facility contacting me as her POA the facility still never provided documentation for break down of charges & items requested
The management/​staff at this facility has to be the worst I have ever encountered. Extremely unprofessional & didn’t care about the patients care/​well being.
I hope that after my complaints to the State regarding this facility things will change for the better. I just hope that no other family has to endure what my Grandmother & our family had to tolerate. Unfortunately my Grandmother passed away before I was able to resolve.