A&E Factory Service

A&E failed to show up for their scheduled appointment. I waited all morning for a no show. They did not call or anything.
They never fixed the RCA TV.

Glad to see we aren’t the only ones… I guess.
Our Home warranty company scheduled with Sear’s who sent A&E Factory service to fix our washing machine. It went out Christmas Eve — ITS STILL NOT FIXED. They botched the scheduling originally which was supposed to be for when my wife was on Christmas break. We were here waiting, no one showed up. So instead we had to take another day off work. Techinician was here 5 minutes and said he was ordering parts and it would be two weeks (today). Shows up today and asks where the other big box is? YOU TELL ME!!! Freaking ridiculous. Says its going to take two more weeks to schedule a visit and he really doesn’t seem to care!!! Part showed up — TODAY.
Horrible.
Horrible.
Horrible.

My top of the line Samsung Refrigerator began to lose its cooling capacity. First time out it was a motherboard, 5^th time out its the sealed system. One month later, I still do not have a functioning refrigerator and have taken 5 days off work. 5 different technicians all apparently inept. Buying a new refrigerator.

Horrible customer service. Technician came out to service my 4yr old cooktop and said it needed a part that was not available. He was not friendly or helpful about the problem at all. When I called A&E to find out what the resolution was on the service, I was transferred to the parts dept and disconnected twice. The third call I asked to speak with a supervisor and that call was also disconnected. Will NEVER use this company for any appliance service!

I would give them no stars if allowed to do so. A&E Factory Service is owned by Sears. A&E Factory Service also operates under the name Sears Home Services. I had them out several times to fix my refrigerator. They were not successful. A local appliance repairman was called, and I was told the fridge was unrepairable. I had a five year maintenance agreement when purchased. Both of these companies were doing nothing but riding out the service warranty. See my review under Sears Home Services for Citrus Heights, Ca for my review on my fridge. I even wrote a customer review on Sears.com’s website after purchasing my refrigerator. Someone there removed it.
Also, I had A & E Factory service out to look at my 17 year old Maytag washing machine that was leaking water onto the floor. The service technician quoted me $ 650.00 to repair it. He said they have to pick up the washer, and take it to their repair center since the repair involved removing the agitator and taking the entire machine apart. I was told the machine was not economically feasible to repair since the cost was more than a new machine would cost. I was given a receipt, and told to take the repair receipt to the local Sears Store for a $ 50.00 credit towards the purchase of a new machine. I called my local appliance repair person who sells, and deals in Maytag repairs. He told me he could do the same repair for $ 350.00, and said the $ 650.00 cost was way out of line. Also, the 17 year old Maytag’s were better than those sold today. Anyone who knows the true commercial Maytag machines made before they merged with Whirlpool were made to last a lifetime, and $ 350.00 is nothing to put into them on a seldomly needed repair.
This company does not honor your maintenance agreement you pay for when you buy an appliance at Sears. They try to ride out the warranty, and home maintenance agreement you purchase when buying your appliance. They do not replace an appliance that cannot be repaired, or offer you a pro rated cost credit towards a purchase of a new appliance. The fridge I had had seven service calls, and no fix. The cost of the service technician, and parts they kept putting into my fridge cost way more than it would have cost to simply replace the refrigerator. The service call on my washing machine resulted in a repair estimate that was way more than it would have cost to have a local appliance technician come in to fix. DO NOT USE A & E FACTORY SERVICE OR SEARS HOME SERVICES. THEY DO NOT FIX YOUR PROBLEM OR HONOR YOUR WARRANTY. THIS IS ONE REASON WHY SEARS HOLDINGS CORPORATION IS GOING BANKRUPT. LOOK AT THE NEWS ON WALL STREET PERTAINING TO THIS COMPANY, AND YOU WILL SEE NOTHING GOOD.
I’m done dealing with Sears, Sears Home Services, A & E Factory Service, and Kmart.

The personality of the employees says a lot about a company. Today at a local chevron gas station an employee who drove the company’s van splashed dirty cleaning water towards my father. He asked him to stop and not only did he not halt his inconsiderate actions, but he splashed it more vigorously. Leading to some of the unsanitary windshield wiper solution to splashed into my father’s eye. When asked to apologize he just drove off with no sense of remorse.
We called the company to address a formal complaint and they hung up and was told «sue us if you would like.» They were rude, irresponsible, and unprofessional, I do not understand how such a business could still be up and running.
We have taken pictures of the license plate of the car, his picture, and have asked the local gas station for the video surveillance. Further legal actions would be taken if my father’s eye visual acuity or health is affected by this at any means.

This is the worst company I have ever dealt with. We scheduled an appointment to have our washing machine serviced. They were to arrive between 8 am and noon. My wife took the day off from work to be home when the technician arrived. The technician called around 11:30 to inform me he wouldn’t be at my home until 1:30. I told him my wife had an appointment at 2:00 pm. He said, he would reschedule. I said no, my wife had already taken a day off from work. I explained that he needed to get there asap.
My wife called the service center to complain. She was informed the technician had already been to our home. My wife told them that he had not yet been to our home. So after much debate with the service center, they sent the tech out to our home. He arrived at 1:30.
When he arrived at our home. He was rude and disrespectful to my wife. He looked at the soap dispenser. He then proceeded to tell my wife the reason our machine was leaking was because we were putting too much soap in the dispenser. She explained that we do not fill the dispenser to the first line. He left without opening the machine.
Our machine continued to leak. My wife called to schedule another appointment. She was informed the first tech had changed the hose. Again, after debate with them, they scheduled an appointment for today 4÷15÷15 between noon and 5pm. It is now after 5:00 and no one has arrived.
I will never purchase another extended warranty, if this servicing company.

Unilocal needs to have negative stars for this company.
What a terrible company. Lowes uses them for their warranty services.
1^st visit: Just look at the dryer and ordered a drum. Didn’t even open the dryer. Technician must have a X-​ray vision
2^nd visit: Realized that technician needs a second person to remove stacked dryer. Why didn’t they noticed that at the first visit? Told us to reschedule.
3^rd visit: Never show up at the scheduled time (8 – 12). I had to call technician at 12:15pm to find out what happened. He was just busy and behind. So I asked them to show up at 2:30, after my doctor’s appointment. Initially they said yes then changed their mind at 1pm. Refuse to show up. WTF. Customer service won’t do anything about it. Told me to just reschedule again but they can only do it in one particular day. No other options. Their customer service manager, Ani told me to just complain this to Lowes and find another company. She gave me her manager, Michael’s voice mail to complain. LOL Ani was busy referring her customers to other company. I can tell how much she cares about A&E and her job. Nice.
Just horrible company to deal with. Incompetent technicians to worst customer service agents. Customer service agents were very difficult to understand. I am thinking that their call center is at other country. They hung off on me a coupleof time when they didn’t know what to do. They trained their agents to just hang off. I complained this to Lowes and they are trying to just buy my dryer back from me.
I will never use A&E for anything. Just horrible.

My 2 year old Bosch dishwasher wouldn’t drain. Bosch lists these guys as an authorized service provider. Tech shows up and thinks he is fixing a Bosch Washing machine. WTF, do they even sell them here? At this point I know this wont end well…
He can’t access schematics, calls his boss who also can’t access them.
Pushes a few more buttons and packs up and leaves.
His parting words were for me to call a Mom and Pop outfit that may be able to work on Bosch.
So here I sit with a broken Bosch dishwasher that a supposed authorized Bosch service provider can’t repair without online instructions.
Stay clear of this outfit, me thinks they don’t know their ars from a hole in the ground.

A&e charged me 212.08 $ and started a fire with my washer i am located in cameron park. I am taking pictures and documenting the evidence. I have called my attorney and now am calling the better business bureau. The repairman came in did not even test the washer after it was damaged.

The technicians that helped us were pretty nice but they seem to know absolutely nothing. Our fridge is warmer than it should be and we called them (because of Sears) to come out and fix it. So far we had two techs come out (a second tech because the first tech didn’t fix it).They both yelled out «oh I see the problem» as soon as they opened the fridge door but our fridge has yet to work. A waste of 200 bucks.

After dealing with A & E on a Sears repair for a washing machine, I finally gave up, vowed never to go back to SEars and purchased one from Best Buy. 90 days later I discover after my clothes have been getting ruined that there is only freezing cold water coming in, no hot water at all. I call Best Buy to discover it is A & E that must come for repair. The only good that came out of this «repair visit» was the story that I can take with me. The repair man told us on a 1300 dollar washing machine, with 15 cycles, that only 2 cycles really would work. Those were the ones with «extra hot» cycles and were also 2 hour and 40 min cycles. (Sanitize and Allergen cycles). He said the best we could hope for would be luke warm. The reason for this was that The government no longer would allow us to use hot water in washing machines. They made it impossible for washers to do hot loads. It was the govt’s way of ensuring we didn’t use too hot much water and waste energy…
WTF???
I called Best Buy told them I was refusing to ever use A & E again, and what were they going to do. They are taking this defective machine back for a full refund and allowing me to get a new one. I certainly hope this repair man at A & E gets fired over this. Absolutely incredible…
NEVER USE THIS COMPANY!!!

The company sent a tech out to service our refrigerator that had stopped working. Of course, the service contract we had with this company just expired. We explained it had overheated. The tech comes out & checks it. Says it needs a compressor? $ 900 Are you joking? Then the guy proceeds to sell us on a new Sears Kenmore refrig. I know enough that compressors don’t go out on 5 yo refrigerators. So I haul it into my local appliance repair after I hauled in my New refrig I did not purchase at Sears. My tech tells me a component overheated and the part is $ 10. Just another example how companies like this force people to DIY.
This company employs inept people or is fraudulent to the max.
Don’t be scammed by this company.

We bought our washer from Best Buy a few years ago with a warranty. They scheduled an appointment the next day to have our washer fixed. Josh ordered the part and had it delivered to our house on the same day. Josh returned in the afternoon and had the washer fixed. He was very informative and friendly. Would definitely hire them again. The other company took 3 weeks to fix the washer and it was the same part that broke again.

Today I had a fantastic technician come out to fix my fridge. I was talking with my wife this evening and I was so pleased with the experience I decided to write a Unilocal review. I see all of the negative experiences and I think it must depend on who they send. The guy they sent me was super friendly, and incredibly knowledgable. He didn’t even flinch when I pulled out my computer and showed him the temperature and humidity data I’d been logging with a remote logging device in my fridge (I’m a scientist at heart). Bet he’s never had a customer do that before! But he looked at the data and explained exactly what was going on and why. He also fixed the water and ice making problem. Overall, I couldn’t be happier. I don’t recall his name, but the receipt he gave me said his technician number was 683 359.

you got to be kidding they have no customer service PERIOD
If you ever wanted a business to go bellyup… this would be one…
Terrible customer service
Scheduling is a joke… good luck on your request it seems you are not their
customer by their actions… rather they are doing you a big favor fixing you
item
I’ve requested from sears another company to install my oven

Horrible company. Shame on Costco for outsourcing to them.
We got a Costco Dryer, they delivered. We began using it, and it immediately never dried fully. Would take 3 hours to dry a normal load.
We called the «Free support» as given to us by costco. They sent out a technician. Just before he began working on our Dryer, he states «If the problem is not the dryer, then we cannot charge Whirlpool for this, and you will be charged $ 150 for us to discover the issue, but not fix it.»
O.o? Uh​.no.
So we told the technician, thanks anyways, didn’t sign anything and asked him to leave.
Month later, received a bill in the Mail for $ 78.00 for services we never received. Tried to call A&E Factory Service Phone number to explain the above. Lady on the other end told me she didnt’ care what the reasons were, but it’s now in Disputed status and if Denied, they will bill me again.
Wait.What the F???
So now I get to wait 30 days before a 2^nd Bill arrives in the mail to which I cannot Explain why We shouldn’t be charged.
Seriously, what does Costco think we are going to do? We are going to call them to come pick up their Dryer, while go shop for a New Dryer. Why Would I pay Anyone TO fix a Brand new Dryer?
A&E factory Services — The technicians are nice, but the Billing and claims staff sounded outsourced from India.
I will never work with them again for that reason.
UPDATE: Received an E-​mail back from the company. They said that having the technician come out for anything usually costs $ 78.00. So that explains it.
Guess it’s now Costco’s fault that I wasn’t informed of any of these charges, as they said it was Covered with no cost to me. But sounds like Costco customers are getting abused by these guys.
They offered to wave the charge as a «one time courtesy» (That got me more mad. lol). So all in all, I guess everything is back in order, so I am changing my Rating from 1 Star to 2 Stars for that alone. They asked for the name of the rude phone rep I had, but I didn’t take it down.

Tried calling the 800 number could only ever get a recording. WTF!

This company deserves negative stars for the worst customer service ever! Whirlpool sent me a thermoregulator for my water heater (under warranty) and recommended A&E Services for repair. The part was delivered on Monday, and A&E showed up on Thursday at 4:30pm, and left at 6:15pm stating that the part Whirlpool sent me was not working and they would need to order another part. In the meantime I was now completely with no hot water because my old thermoregulator that they put back in did not work at all! The new part was delivered on Monday, and I had a scheduled appointment for Tuesday from 3−7pm. I called at 4pm and was assured I would be called before they showed up. I called back at 7:10pm because they had not showed up and was told they were running late and would be there at 8 – 8:15pm. At 8:45 I called back because they still had not showed, and was reassured they were still coming. At 9:45 I called again and they were closed.
I never received a call from any technician stating he would be late or not coming at all. The next morning I receive an automated phone call confirming my appointment for the following Thursday! I have called the call center multiple times and asked to speak with a supervisor and have been placed on hold for 15 to 20 mins and then it just hangs up. I have already been charged $ 75 dollars for no service.
I finally went with a different company. :(

Came out twice to fix our oven. The first time the repairman pushed a button, said it was fixed and charged us $ 75. The second time (a few days later) we expected to at least get a refund of the $ 75, since the oven was still locking itself and turning on self-​clean (heating up very rapidly and refusing to open, which seems kind of dangerous to me). Not only did they not refund the $ 75, they charged us another $ 129 to tell us the actual repair would cost $ 633! We said no thanks, and will look for someone local, who will be less likely to try and rip us off, next time.