Burlington Coat Factory

This place is horrible, they never have anything good. It’s just a bunch of crappy clothes and junk that no one wants and thrown on the rack. Also the black guy at the front door with the pony tails that greets you, is a prick. And mugs you are you walk in … He’s just a trashy ghetto punk that needs to be fired … Never going back here again…

I have been coming here for the past year and I really enjoy shopping here for everything except shoes for myself… Everyone else in the house??? SURE!!! Not a problem. I also enjoy the organization in comparison to other Burlington’s… The prices and selection are pretty awesome in comparison to some of the other whole sale type places I’ve visited (that don’t require a membership).

Good prices and a good selection of products it is not as organized as it should be upstairs is very disorganized and difficult to look thru the kids clothing

Raven was a wonderful customer Service representative who gave me empty shoes boxes for my shoes. I pray 2016 that God promotes her on her job. Because customer care and concern is rare. Thank you RAVEN

I have only been here a few times and had no issues until today. I was shopping for jackets and I found one I really liked. While trying it on I noticed that not one but both side pockets were torn and completely unusable. The associate upstairs said they do take discounts off sometimes in these situations. I took the $ 40 jacket to checkout and was offered a 10% discount ($ 4) off for a jacket with useless pockets. I think this is completely absurd and asked to speak to a manager. Charles P was extremely rude and told me that it wasn’t THAT big of a deal for a jacket to not have pockets. Idk you tell me? I thought the whole point of a jacket is to keep you warm hence the pockets being there in the first place. I would avoid this place at all costs. Very unprofessional.

I give this store and a manager and a customer service line 0 stars ! I have an item that made me and my 6 month old child sick. I was trying to exchange it for something else since I don’t have a receipt. Manager didn’t take it, saying the box been open and item been used. I did explain we did use it and it’s unsafe and dangerous because it made me and my baby sick overnight. He gave me customer service number to call and I did next morning. Lady on the phone understood my situation and was very nice. Then she said she doesn’t understand why I received no help from store level. After contacting this store and same manager she was told I had no receipt and that’s why he didn’t take my item back. Now I’m confused because I was told one thing at the store and the same manager told a different thing to a customer service Lady. But the funny part is he did take my second item without receipt and gave me gift card no problem. And I wasn’t asking for anything else. Now I’m stuck with a dangerous item and unsafe item that store sells and other customers will purchase. I don’t understand their policy and it makes no sense. Management makes up lies and provides horrible services. I will not shop at stores like that and don’t recommend to you specially if you have a child.

Really nice store, Plenty to choose from. Usually everything is organized and neat and ready to go.

I love this place. The prices are discounted. And they have a ton of name brand items. The store is super huge and organized. They have kids, women’s and houseware.

I’ve been to this BCF only twice in the last 3 years (including today), but both times they have saved me in a suit emergency. I had a last minute important business meeting and didn’t bring my suits with me. I went to Men’s Wearhouse in Roseville and they wanted over $ 300 for the suit that fit me the best, and the pressure from the sales lady almost made my head explode.
I passed on them and got a suit jacket, shirt, tie, and pants at Burlington for $ 102. Everything fit perfect and I wore it out of the store on my way to the meeting. Next time you have a suit emergency, go to Burlington Coat Factory first. You’re gonna like the way you look… I guarantee it!

This is the biggest Burlington Coat Factory I’ve ever been to. Set some time aside to navigate your way through because there is a lot to look at. Oh and the SHOES! So many of them, downstairs and upstairs. Yes two floors! There is a lot of treasures to uncover here.

Absolute poor service and logic by the manager Charles.
I bought a large, 100lb crib and they brought out a box with plenty of damage to it but told me I wouldn’t have any problems if there was any damage to the crib itself. It was so big that I had to break down the box and load it in my SUV in pieces. After assembling half the crib at home i found out that the small metal frame that holds the mattress was bent. I called the store, expecting them to be able to allow me to exchange out the frame. NOPE. The manager, Charles, said it was company policy not to ‘part out’ returns. He said i could either return the whole crib to get a whole new crib or call the 1 – 800 customer service number so they could send me a replacement part in a couple weeks.
I tried to get him to understand basic logic, explaining that whether i returned the frame and we exchanged the part or i returned everything and exchanged it, the end result was the same. The only difference was that exchanging the frame would keep me from having to disassemble the crib, then load and unload the oversized, 100 lb crib for the sake of policy. Unfortunately critical thinking was a bit above Charles’ pay grade and he stuck to his ‘company policy’ guns.

I want to live here
this store is perfect
it makes me so happy
they have so many shirts. so many cool shirts. and they’re like $ 10. I’ve never seen a $ 10 shirt except at a thrift store but here they are. I’m gonna cry. I love you Burlington. I love you so much.

2 floors, my fave burlington store so far.

This is a frequent stop I like to make for need — right now outfit or window shopping. The employees always seem to stop and asst me. Today I decided *new throw pillows * the employee was just as excited to help match pillows with hard to find colors.

I used to really like this location. I would come here frequently for shoes, jeans, home décor and other treasures. I don’t know what happened, but it seems to be going downhill.
The past several times I have been here the organization seems to be a little off. It appears they have done some remodeling, which could be part of the issue, but even the selection has declined. The prices are questionable. I used to be able to come in here and get a pair of shoes, jeans, a few shirts and something for the house with a total bill under $ 100. The last time I went it, all the prices seemed much higher than usual and the quality of products was lack luster. I ended up buying some jeans only to return them after discovering that the button was broken.
The service can be hit or miss. I have had some great interactions with very helpful and friendly staff. I have also had some interactions with folks that seem to be either having a bad day or a bad life.
All of that said, I refuse to give up on this place! I have found so many great items here! I just hope that whatever transition is taking place, they get it worked through.

This place is Huge! I never knew that this place was two stories! I went here to find some stuff because I was bored! I am a thrifty shopper and when I can find designer clothing at reduced prices I am there! This place had Steve madden Shoes for 29.99 Which I can normally find at Nordstrom Rack for 59.99 and I already thought that was a bargain.
This place is hit and miss… There are some designers but not a huge selection of designers vs. TJ Maxx or Nordstrom Rack.
Worth Checking out!

How about selling coats? I went in to find a specific coat for my son… they just sell the same lstuff as Ross, Marshall’s, etc… and not a very good selection either. at least sell a decent selection of what you adverstise.

Eeek! The layout of this store just overwhelms me!
Can’t pin point what it is about this store but they don’t have what it takes to get me come back? I’ve been here a few times before and can’t seem to shake this feeling of being thrown in to someone’s closet!
I really feel that they should spend some money and do a total makeover of the layout and design of the store. It reminds me of being in an indoor flea market? I love to shop but I’m one that needs a little help with my shopping and I love to see mannequins on display giving me some ideas.
I haven’t had a bad experience there other than not being able to find anything that appeals to me. But hey, someone shops there, and it can’t be that bad if they are able to stay afloat in this economy.

As unorganized and overwhelming as this place is, you can definitely find some pretty awesome things. I’ve found lots of clothing that you would normally see at Macy’s or Nordies. If you’re pressed for time, I wouldn’t recommend coming here to find something easily, but they do have lots of gems if you have the patience.
They have a huge selection of cute underwear/​sleepwear as well as super cute accessories. This is also an excellent place to find inexpensive basics like tanks, tees, etc. Prices are amazing. I found a $ 40 shirt I saw at Nordies here for only $ 7. Steve Madden shoes that are so cute as well as other shoe brands you normally see at Wet Seal/​Love Culture, etc. Perfumes such as Burberry, BVLGARI, Marc Jacobs, Juicy Couture, and others you would normally see at Sephora.
Home décor is affordable and there is a large selection of almost anything you can think of. I was a fan of the bedroom sets.
Highly recommend this place. It’s my little secret to finding designer things at nearly 60−70% off!

As another reviewer mentioned «this place is depressing.» The lights, the stuff literally just thrown half way on hangers, and everything everywhere. Finding a size is like going on a scavenger hunt and although those can be fun, not while I’m trying to find something I just fell in love with but it’s not my size.
I have to say that with a little time and a little patience the findings are pretty fantastic. Their bra and panties section is the most chaotic part of the store. Sizes and matches are hard to find yet they have some pretty spectacular stuff. The stuff ranges from the tackiest, «maid like» sets to the nicest, sexiest, that’s the one I’m buying type sets. I found quite a few matching sets and the feeling I got every time made me want to scream, EUREKA! The prices were awesome too.
My mom would always say, «make sure your underwear is always decent because you never know what could happen.» I’m sure she probably meant if I was ever in some sort of accident and had to be stripped down to underwear, but seriously if that were the case I really doubt I’d be concerned as to whether or not my underwear looked good. I simply enjoy knowing that the undergarments I’m wearing are fabulous. ;)
There’s other stuff there but that was the highlight of my shopping.