Cross Dental

The office is great once your are seated, but they never seem to answer the phone when i call for an appointment. Once I leave a message it takes a day or so for someone to call me back.

Truly appreciated the kind and caring staff, and Dr. Kim’s 100% involvement in care for my brother.
The office building is on the smaller side, and a bit older, but don’t let that distract you. The front office was fast and courteous. They handled the post-​lunch patient rush perfectly.
My brother is a stroke survivor who now has special needs. Everybody treated him perfectly… from check-​in to xrays, to diagnosis and treatment recommendations. It’s hard to find care of this caliber, and I feel lucky to have found Cross Dental.

I’m tired of their triple-​booking. They have way too many patients scheduled at once. They have a ten-​minute late policy, where if you’re over ten minutes late your appt. is re-​scheduled. Yet they have NEVER called my child less than ten minutes after the appointed time, no matter how early we get there. And I don’t think it’s reasonable to wait up to one and a half hours for a check-​up when my child don’t have cavities or complications. Also, why keep me on hold for more than ten minutes on the phone without checking in on me once? My child isn’t receiving the ‘great service’ everyone else gets.

Five star service all the way!!! The staff are friendly and polite, but I was most impressed with Dr.Kim. I brought my 11 month old son to his first dentist visit and was a little hesitate because I had bad experiences with other dentist, but he surprised me! He was professional and thorough and gave me great tips on how to care for my sons emerging teeth and prevention tips against tooth decay.
I also had my checkup and cleaning that day with Dr. Kim and he did a very thorough check up and told me certain area where I need to brush at because of build up. He did a great job for my son and I !
I highly recommend Dr. Kim because he is honest, professional, and kind! If you decide you need to book an appointment at this place call asap because they fill up quick.
Thanks Dr. Kim !!!

I would give zero stars if I could. To start off I was a new patient here and it took a few days to get a hold of a receptionist. I did leave a message and three days later received a call back. I couldn’t get an appointment for three weeks. So I waited the three weeks (for myself and my two daughters, one which was only three yrs old). When I arrived the wait room is very small with not many chairs. I had to stand at the window for awhile just to check in or to get acknowledged. Receptionist was kinda rude but didn’t think anything of it. So I sat and waited… and waited… and waited. Over an hour past my apt time and the room started to fill up. Realizing everyone around me was non English speaking, as the staff as well (seriously!!) noticing people that arrived after me was starting to be seen and out the door before me I was starting to get irritated, again I have a three yr old with me! I was finally called back an hour and forty –five mins later… just to get x-​Rays then back out to the waiting room. Then finally called back to a very small dirty room, noticing not even one picture on any wall, not welcoming at all. To sit and wait in the chair, again with my three year old! Going on over TWO hours past apt time I couldn’t take it anymore. Watching people go in and out feeling out of place… I honestly had to leave to get my other daughter from school soon. But I had went up to the desk and let them know I couldn’t wait any longer and that it’s now over two hours past my apt. They all looked at Each other dumb-​founded that I spoke up. And didn’t even offer to re-​schedule. It was the worst office Id seen. As my husband sat in the waiting room he had notice the receptionist was scheduling apts like crazy all at the same time! So what I got out of this office is a dentist that schedules as many people as they can to bill as many people they can in a day! The feeling I got was Theyre the type that will scam insurance for work that doesn’t really need to be done. Needless to say I think the «good» reviews are from the staff to look good or family members. I’d stay clear away! Wait time is ridiculous and its dirty and they are all non English speaking. Only Russian.

Just went here :) wonderful service, great people! So glad I found a good dentist! Ive always been afraid of the dentist but Dr Kim was amazing!

I’ve been here multiple times now. I have always found the staff very helpful and accommodating, plus they have run on time each time I have been there.. that is huge in my book. I never have a problem getting a hold of them or scheduling.

As I’ve gotten to know the dentist had multiple visits with the person I take here, I’ve decided to update and change some of my review. The staff is now very friendly, the «doctor/​dentist» is very good and very kind. I will say, he does take many different clients and it seems he takes the clients with all types of dental care. I say this because when I go to my dentist on the other part of town, the clientele is different. Most dentist build up their clients and then sell the whole practice at once at an great price. Waiting room and comfort level still need improvement but the «core» of what I see is excellent.

I took my son (who is 9 years old) here yesterday and he was a little scared but they made him feel so comfortable. I wish we got the nurses names but they were all great and had very positive attitudes. Dr. Kim was my son’s dentist and he was great! Very nice and very affirmative. He was communicating with my son the whole time and made his experience so awesome! So happy to be going to this dentist!!!

This dental office is the WORST! It took me leaving THREE messages to get an appointment for my daughter. She was seen, was told she had two cavities, and they didn’t schedule an appointment to get it fixed! This is going on THREE weeks of me calling to try and schedule an appointment to get this fixed and NO ONE has called me back. I have left multiple messages and still no return. They NEVER answer the phone, they just let it go to voicemail first and screen the calls before answering. I do not understand how this Dental Office is still open! Do NOT go here if you want your child’s teeth to be taken care of! HORRIBLE service!

The receptionists may not be 5 stars, but the dentist, Dr. Kim, is one of the best that you can find. He is kind and you can tell he is passionate about his work. More importantly, he knows what he is doing. This part was important for me because I get nervous around dentists but his demeanor calmed me down and I soon felt confident that I was in good hands. Highly recommend Dr. Kim!

My family has been going to Cross Dental for years and I cannot say enough good things about it. Our last experience was Saturday. My husband had one of his common tooth/​gum emergencies and needed some amoxicillin. But it was the weekend!!! I called and was referred to an emergency number. Dr. Kim responded, talked to my husband, called in a RX and by noon had RX in hand! His office staff are so helpful and always accomodating. Dr/​patient relationships haven’t been this close for 30 years!