Crunch

This place is clean and the staff is awesome! I didn’t really know how nice it was till I visited another gym… It was so gross and stuffy, crappy ventilation. It was crowded even at 1pm on a Friday. Staff was like a robot with the tour… But anyways this gym is so much better and ¹⁄₃ the price. But please keep it that way if you join.

Worse service ever. I got a new debit card and they could NEVER save the new expiration date into their system. Every month I have to call them to bill me. Every time they promise me they’re saving the info. This month because I called them late, they decided to charge me a late fee because their computer system can’t save my info. They’re telling me it’s not their fault, it’s actually my bank that is hacking into their system and changing it back. What kind of BS is this. Then Casey goes on to say I can’t speak to any managers because they are all away and I can speak to corporate but she can’t give me that number either. BS again.

I signed up back in May or June of 2015. The day after I signed papers, someone dropped a refrigerator on my foot, leaving it fractured in seven locations. I came into the club in a cast a couple times and tried to work out with the cast on my leg. The manager saw me one day and informed me it was a liability that I could not work out with the cast on my leg. But he would allow me to get a massage. The massage bed felt ok, that lasted a couple weeks til I had throbbing in my leg. I went in several times asking to speak to the manager or the owner. The girls at the counter ust stood there and shuffled papers around, and approximately 15 minutes later told me they were sorry he wasn’t working today. Seriously this is ridiculous! I am a fairly patient person but this was not right. I had to drive from Cameron Park and Hwy 50 each time. So I began calling and asking for him, all he could tell me is he could freeze the account with a drs note stating my «Already visible disability» He could not freeze it until the note was recieved. I brough papers in from my Dr. the next day. and the following month, the collections accountant began calling me and harassing me to pay the bill that was suppose to be frozen. So as of today I paid for months of service for a gym I could not work out in because they refused to let me but have still charged me for it. I don’t even know if the account is still frozen now, because I have not heard back from anyone. I am very disappointed as I really thought the Manager seemed professional and sweet young man. I met the owner a few weeks into it, and he was very polite and I don’t picture this being the way he wants his business to run. But I could be wrong.

This gym has horrible customer service, never in my life have I experienced such horrible, disrespectful, negligent customer service. I requested to talk to the manager, they kept asking why… As if that’s any of their business. The nosy guy Doug Wouldn’t give me owners last name, claimed that he didn’t know it. Didn’t give me his phone number, nothing. How am I supposed to resolve an issue if they’re not trying to help me. Worst gym ever!

They have an amazing staff and I love to go there and work out before I start my shift :-) great energy there and I would recommend going there to anybody

This is the 4^th gym I’ve belonged to and as I see it now, probably the last. As long as this location is around, I will be too. Everyone at the front desk is incredibly helpful not to mention kind. Many know people by name which is always a welcoming gesture. They care more about you getting healthy than just taking your money. Ben and David are incredibly motivating and supportive. I appreciate working with a trainer that treats me like a human. I’ve never waited for a machine and I think it’s very clean compared to some gyms I’ve been to. Keep up the great work Crunch!

The day I walked into that gym I fell in love with it. It’s nice, clean and very spacious. I’ve never seen such amazing staff, they’are all awesome.

Great Gym, they don’t care about keeping their customers. I went out of town and put my account on vacation hold. I renewed my vacation hold in October and Ben seemed to enter it into the computer and I thought everything would be ok. Come to find out they have a past due balance and since they didn’t take «notes» they will not correct it. They will not allow me to take my account out of vacation hold until I pay the money that I DO NOT OWE. It’s only for 2 months, but the idea that they have sleezy business practices is a total turn off and I will be shopping elsewhere. I loved the gym, it is close to my house, and they could have kept a customer for life if they had not tried to screw me.

This review is late, but here goes: I joined (after canceling another expensive, overly crowded gym) in late August. The girl who signed me up was so sweet and helpful. This place is not pretentious at all. I have never encountered anyone-​staff or member who was less than friendly. Membership is a bargain. you can pay a little and have regular privileges, or pay a little more and it includes classes, hydro massage and free guest passes. I have yet to cash in my free hour with a trainer, but Marjorie did give me her card and tell me to set it up. I NEED to do that. If you just want to work out in a clean, no frills gym with friendly staff and the same friendly faces every day and not have to wait an hour for a machine, this is the place!

I couldn’t be happier with my experience from the very beginning. When I went to tour the gym and signed up, the gentleman in the front was so inviting and attentive and at the same time he was greeting the people coming in the door, and saying «have a nice day» to the people leaving. I never got that at 24 hour or Calfit. The bathrooms are clean and Ive never seen anything that would make me think. «Ew»
Im not a fan of going to the gym (like anyone else) but I absolutely need to. I’m overweight and its eating at me everyday that I need to change myself.
I decided to sign up for personal training to get me going and to help educate me. I was paired up with an incredible woman named Heather. She’s fun, she’s knowledgable and she inspires me to come in constantly, and not in a pushy way, but in a respectful funny way like texting «hey how are you»? I know that means «go to the gym!!»
This will be my third renewed session with her on Saturday. I admit I don’t usually go to the gym unless I’m coming to workout with her but that is starting to change. It took a while but I’m getting their, and she makes sure to motivate me every chance she gets that I can do it on my own. I appreciate her and all the staff of this gym. They are all friendly and warm to me every time I walk in the door. I encourage my friends to join with me and will continue to do so! Thank you Heather! Especially. Your a gem!
P. s. They have lived up to the modo «no judgements» as far as I’m concerned. Cheers!

Very clean and the Thursday Zumba class taught by the African American instructor is the best. I would love to know other places he teaches. He is not stiff and the rhythm and energy is amazing. For good Zumba and clean equipment come here.

Inexpensive, well-​equipped, and convenient is what I was looking for and I found it with Crunch Citrus Heights location. The facility is spacious, clean, and, at lunchtime, not crowded. I hope maintenance down the road on this new equipment won’t be an issue but for now I’m enjoying my workouts.

I recently joined and I am so happy I did. The staff is great and everyone is very friendly and welcoming. I love their hours, I work a lot and their hours work great for my schedule. The price is great, and all of the equipment is top of the line! I highly recommend!

I just went into Crunch gym with a girlfriend of mine to check it out with her, she is a member. She got me in free.
The minute I walked in I got an attitude from a blonde worker up front. I was posting a check in, taking a picture of excercise machines. She jumped on me saying I could not take pictures. I explained… it was for Unilocal and not of any person! SHE WAS VERY RUDE!
MY friend came up to check me in… STILL RUDE!
WE went to put my stuff in the locker. In a few minutes this same woman came to us and said she called her manager… Ben…she said the manager asked me to LEAVE!!! SHE would not give me his last name!
I asked for her name… she would not tell me.
I told her I was a member of California Family Fitness and I was just checking this out with my friend. That I will post on Unilocal what a rude, cold experience I had here!!! That I will not recommend this place to ANYONE!!! …0 STARS!!! VERY DISSAPOINTED!!!

I just took a tour of the facility and I was pleasantly surprised at how great it was. It’s super clean and the staff was very approachable and nice. The rates are almost unbeatable for what they offer you too. Overall it’s a pretty incredible gym.

This place is awesome. And I don’t find gyms to be awesome… ever.
The staff is extremely friendly & welcoming, and not in a cheesy way. The entire facility is really clean & easy to use/​navigate.
Check this place out if you’re looking for a low-​key but long-​term place to work out, you won’t regret it.

Whenever I would see signs for gym membership as low as $ 10 a month it usually was for some hole in the wall used up gym, a place that would feel depressing to go to. When I saw that a new Crunch was opening close to my house I figured I would just look in real quick, and I am so glad I did. This place is huge! There is tons of equipment without feeling over crowded, they have a giant classroom, treadmills, stairmasters, elipticals etc. As well as weight machines and free weights. There is also a hydro massage and tanning. This place is clean and inviting, the staff is friendly and knowledgeable, and all the machines are in great shape. The locker room is spacious with showers and plugs to use a hairdryer if you want to workout before work. Everyone who works out is great about wiping down equipment and keeping the place nice for others. I pay the $ 20 a month for a peak membership which not only gives me access to the gym, hydro massage, and tanning, but also allows me to bring a guest every single visit. It’s well worth the money and now I actually look forward to my workouts. I love this gym and totally recommend it!

My 50^th review & 2^nd grand opening review! :)
The Citrus Heights Crunch Fitness is not a bad new gym at all as I came to the first opening event that morning on 4÷4÷2015.
The front desk employees are much friendlier than ever before. They did demonstrated very well by showing the massive space of this gym. Yes, this Citrus Heights gym is much more wider than the Rocklin gym, and it has the most equipment available to use.
These weight machines are much harder compare to Elk Grove equipments, yet overall, it not bad. All of these gym equipment that I’ve tested are working smoothly; no issues at all.
The locker room is much wide; way better than all 3 current Crunch Fitness gyms.
Overall, since it’s very quite on the 1^st day, I decide to come back for more in the next few days or months.
Some issues and suggestions that this gym needs is to add a free wi-​fi. I tried to find their free wi-​fi, but it isn’t there yet, so hopefully, they might be adding that feature soon. Finally, the personal trainers set list hasn’t announced yet too, so as I mentioned, they might announce it very soon.
In the end, the Citrus Heights Crunch Fitness is a great addition to the Nor Cal Crunch Fitness family with the friendliest atmosphere that every fitness addicts will enjoy. Highly recommend.