Toys R Us

It’s nice to still have a Toys R Us close by especially when the kid in me wants to go crazy! Some of their prices are high but they have good deals. Awhile ago we bought an xbox game and got one for free! In December we bought a cool drone that was on sale and it works great! We got a protection plan for it, which was not much more. They have a huge game board selection and lots of things for babies. The staff has always been friendly and outgoing, and store is well kept up. Literally could spend hours in here looking at everything.

The people here helped a lot when we were trying to get a limited addition Pokemon. 4 of the staff helped us search for it. The customer service we received was great! the person who started helping us from the beginning was called Jennifer. We are really grateful towards her and the other employees here helping us so thoroughly.

If there was a way to leave less then one star I would. I tried to return a toy to this store. I didn’t have my receipt because who the heck keeps receipts? I was called a theif in not to many words by the horrible woman who was helping me out. Then her «manager» stepped in and was like «tough shit» I paid with my Apple Pay and had proof of my purchase including date and amount. The way the night staff treats its customers it outrageous and during the holidays? They will never have my business again.

We had a wonderful time here! 2 hours total. They have so many options, every show or interest for kids. The prices seemed reasonable and they price match. I usually shop on Amazon for new toys but seeing everything in person was much better!
Customer service was excellent, everyone was really friendly. The shelves were fully stocked and everything was well laid out.
My only complaint is there was no where to sit, not even by the train table. But we’re probably one of few who like to look at everything when we go, and need a break while shopping

Best customer service ever yesterday. We went in near closing time because my girls got an infinity for their birthday and it was for the wrong system. We couldn’t find any on the floor. Our sales person Cody was amazing. He checked the system and it showed they had a ton. But we couldn’t find them. The girls were so bummed. Cody searched the store and back of house for a good 15 min trying to search for it. He finally found it and my girls were estactic to say the least. Most associates would be like «oh we must be all out» but Cody went above and beyond to find it for them and my girls left happy. Thank you cody!

Worst store experience ever. Dirty exterior, employee smoking right outside the front door, extremely rude store manager. Will NEVER shop here again. If I could give zero stars I would. Horrible!!!

So sick of this friggin’ store. Roseville is much nicer. I gave it a try again yesterday because I felt like taking a shot in the dark on them having some Cars toys my boy wanted. Lets just say I missed. Before I even parked my car I noticed an employee standing in plain view as I was pulling up just smoking away then rushing right back in the store after throwing down her cigarette butt. Pure filth. I’m sure she smelt great for the next person who needed to ask her a question. As we were walking up same dirty entry and same dirty old trash filled carts. I knew where I was going so I headed straight there.
Not only did they not have the particular toys I was searching for the shelves looked like the Christmas season had just blown through. I can’t say I was surprised because it really does always look like this. I headed over to the train area where my 3 year old loves to push some trains around at the play table they have out for the toddlers. First problem I would like to mention is the 12 foot tall steel rolling industrial ladder they choose to park right there in the toddler train aisle. You can’t find a better place to put this thing where little excitable ones won’t run into it? Now lets move onto the very worn out and only train play table. You only have one and that’s all fine until the a#%hole out of control bigger kids with no parents in sight come along and start running over the babies. You could easily put another one in place of the big ugly ladder. If not just get rid of it because it just causes problems (fights). Last but not least the gauntlet of candy and pure crap food they force you by way of aisle ropes to walk by is enough to support a store all it’s. It’s everywhere up front right in your child’s face the whole time you’re trying to pay for your toys. If you can find what you desired. Good luck. Toys R Us is just not what it used to be. No wonder everyone gos to Target and Walmart and Google for all their toy needs. It truly saddens me.

Yay toys! Who doesn’t love just checking out all of the awesome new toys they always have? Service is amazing and super friendly. Management is always helpful and eager to fulfill the needs of every parent and child!

Worst customer service ever! Staff are not professional and unaware of store policy. I recommend going to toys r us in roseville. This store is straight ghetto!

I was skeptical about going in due to the negative reviews. But this store was great! As in it had what I needed and no lines. In, out, wam bam thank you ma’am. Could use some more baby clothes and better selection of little people. Okay and the book section is despicable. But it’s a toy store and the employees are always top notch. Not to mention lots of parking. Definitely my toy destination

Our experience here was great, as soon as we walked in an employee asked if we needed help, we said yep were looking for Jack the Pirate toys he gave us the exact location where they were at, it was so nice!

Stopped by since the awesome trade in event was going on. The lady at the front desk was nice, but the «manager» wasn’t friendly.
We tried buying a car seat, which was supposedly a red hot deal, preventing us from using our 25% off. We ended up having to order it online, in store. It probably took us an hour and a half to complete this process. Having a almost 1 year old, and a 3 year old boy, who acts like a spoiled brat, inside of a toy store, isn’t what I planned on spending close to 2 hours doing. I know this isn’t entirely the employees fault, but the lack of urgency is.
I’ll take my business to a different Toys R Us, before coming back to this one.

I came here during Christmas week so parking it is safe to say that parking was hard to find and there were long lines inside. However, the line moved quickly and I didn’t have to wait too long to find a spot. There is not a very large store compared to Roseville or Sacramento, but they had what we were looking for.
Due to the holidays, the shelves were looking a little bare, but that is to be expected. They had employees walking around helping customers find products, which I found to be helpful. The employees at the register were also helpful and friendly as well.

There is always something you will find here. I love there stuff for my daughter & im sure she does to. Plus every tyme we drive by there we have 2 stop for her. Even I feel lyk a kid here:) love it though. A little expensive bt other then that good.

We go here every now and then. I don’t think any TRU is super great but this one usually has decent deals on what we’re looking for. Some items are overpriced but sometimes its just way easier to go to one place that will have everything you need in one place. The staff is always very friendly and helpful. We also love their free events for legos and such. We always have a good time.

went in to purchase a action figure then i swiped my debit card, says processing for about a min then the guy says it was declined ?? i knew he was wrong so i swiped again and the purchased went through, i came home and look at my bank acct says i was charged twice so i went back they showed me i was charged once but cant give me a copy to send to the bank, so i called me bank then file a dispute form that will take up 10 days, and told me both transaction went through will a min after each other, i know if a card doesnt go though your suppose to void the first one and try again, i wasnt rude or agressive while explaining what happen but they just gave me attitude and said its my banks fault when clearing money has been taking out of my bank acct that went though to toy s r us, now waiting for the dispute, will repost with update
UPDATE
I was given a provisional credit until the issue was resolved, took about 3 weeks and my bank finally got a refund from toys r us

So explain to me how this makes sense…
My son received a LeapPad for Christmas. A few days ago I purchased a cartridge game to give to him tomorrow (6^th… longer story). Shortly after purchasing it, I went to Walmart for other reasons, and happened to see the exact same game for more than $ 6 less.
Today I took it back, and inquired about the «Price Matching» that they advertise every 5 minutes on TV. I asked about matching Walmart’s price. «You would need to have the add with you.» was the response. I said, «How about their webpage I can show you on my phone that shows it is Walmart and the price is $xx.xx?» Again, «You need to have the print add with you.»
Seriously?!? «OK, then I would like to return it.» They quietly took my product, handed over the full purchase price in cash, and off I went. Five minutes later I was paying $ 6 less at Walmart.
So — how does it make any sense to decide you want to receive $ 0 from me, rather than about $ 20 that they would have had after the price adjustment??? I don’t get it. Perhaps they want something to keep with the receipt as proof??? I have no idea, but if that is the case… step into the 21^st century.
I’m only giving two stars because I still want to love Toys R Us. So many fond memories of being awestruck when going as a child… wanting every treasure in every aisle… Also, they still have a lot of fun stuff. But I’ll certainly be doing a lot more price comparison on my phone before making any purchase there in the future.

Toys R Us used to be like THE place. The place where upon walking in as a kid I had to take a deep breath and wish I could get one of everything. As an adult it has lost a little bit of it’s magic because upon walking in I take a deep breath and hope they have what I am looking for and that I have enough to buy it.
Their prices are average, they have much of the same things you can pretty much find at Target, Walmart and Kmart. They do have some nice incentives every once in a while where you buy something and they’ll throw in a gift card or a free item which is pretty cool.
For the holidays I found a few things I was looking for and the employees were very helpful.

I used to come here all the time with my mom and sister to go toy shopping when we were kids, and boy oh boy how times have changed.
Located right next to the Lowes, the parking lot is a joke. Littered with shopping carts and kids running around with parents not paying any attention to whether or not their kids are going to get run over. The inside is packed with everything a kid could ever want, including a candy selection so big it would send any small child into a sugar coma.
The only thing I think I liked was the fact that I was there for about 20 minutes looking for the most reasonably priced toys, not looking for anything in particular, but I must have been asked at least 7 time by employees if I was finding everything ok. (customer assistance on the floor is key in retail. These people are doing a good job now, but I bet if I were to go in at Christmas time, there wouldn’t be a blue shirt within 100 yards of me.)
The check out was smooth and fast. Except for the fact that the employees have no idea that sales are an important part of toy sales and that’s the reason that many people shop. I pulled 2 action figures off the shelf advertised for 2 for $ 16. At the register the guy rang it up as $ 12 and $ 16 each. WTF? I let it slide because I was buying for Toys for Tots and my total was still under $ 60. But still. When a customer tells you it’s not ringing right, acknowledge them.
I wont be back. Don’t waste your time. It’s too expensive and Wal-​Mart or Target carry the same stuff.

Toys R Us has a rewards card? Yes, they do.
This Toys R Us is located on Greenback (near Sunrise). I hadn’t been to one in a long time and it’s overwhelming. Tons of toys, clothes, some piñatas. just hella stuff, dude. It’s not even fun to see what they have. I knew what I needed and was happy to be out. Areas were labeled well, employees were helpful.
Standard shop.
3 stars.